[Resolved] Pure IT — measures too high on tds scale with value 770
The water purified by your product is having value 770 when put MCD supply water of Hudson Lines(kinsway camp Delhi -9) into this purifier having TDS value of 286 itself.So instead of further purifying the MCD water it further increases the TDS value of water finally coming out for use which anyone knows that such water is unsafe for humans.Furthermore its sales agent makes certain claims which the company explicitly does not state anywhere and one can only get to know whether this purifier removes hardness of water or not only when you remember to ask this question to the sales agent about it.In my case sales agent(Anil Sharma) who came for demonstration told that to great extent it does remove hardness of water if not 100% and MCD water of my area is not that hard also so i will not be having any problem related to product.He, thus, makes false claims about removal of hardness of water which company's call centre and other sales agent(as told to one of my friend who purchased it last year) that it does not remove hardness. Also agent was in a hurry to go away after litlte explanation and installation of the product and more eager to pay for its price that very moment which I deffered till next day after talking to TSO of my area and next day he came much before the agreed time to take the payment in order to finalise the deal and thus to receive his commission soon from the company.I want to know as to why company claims its water to be 100% safe and at the same time does say that purifier does not remove water hardness at all and at the same time allows its some of its agents to make false statements on water hardenss on behalf of it.If this drama continues your product and company will be taken by consumers to consumer court to stop your unfair trade practices.Further the people who attend consumers queries at call center equally harass the alrady aggrieved consumer by either disconnecting the phone line or making us hold for long and subsequently cribbing about the consumer over the phone and thus irritaing the consumer more.so the entire case which can be instituted against your company in consumer court will be of false representation of the product about its functions by the company and its sales agent and deficient services.Look into the matter soon or compensate its price.
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Aug 14, 2020Complaint marked as Resolved