[Resolved]  Pure IT — battery replacement

Pure IT — No response for change of Battery

i had purchased pure it 4-5 months back. Now the battery is not working. i complaint for this on their help line number before 2 weeks but they were not sending any executive to change that. i am tired of calling on their helpline number for the follow up of this complaint to change the battery. But still their is no response and this is not the problem i am facing first time it happens always when i call customer care helpline.

My complaint number is C[protected]

Complaint No: 434623

Pure IT — battery replace and ants in the filter area

i want to replace my battery and the ants are get in to the filter area

hi
i want 2 change my ration card address, and the officer has written my new address, still how long it will tke, bcoz i want 2 apply for passport, , , , plz anyone give suggestion,
inorder to move the work fast to whom i can go and meet

Called pure it to request for change of the battery on following dates
03/09/09, 12/09/09, 20/09/09, 28/09/09. All the requests were attended on the phone ( [protected] only one no. available for whole Maharashtra ) & each time they have only communicated the complaint number ( nos. are as follows[protected], [protected] etc.).
The company is thus ignoring their valuable customer.

Pure IT — Bill Number not showing in Receipt

Dear Sir,
I purchased pure it mesh,sand filter and battery.he give the bill but not showing any recipt no.
Thanks and Regards
Prakash N B

Pure IT — Bad Quality of Water within 2 Months

My name is Davender Raj & I have purchase a Hindustan Uniliver Pureit 19/07/2009. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within two months in stops giving pure water as quoted. After several complaints the executive came that also after 7 to 9 days. He checked & washed the machine but still water quality is bad. In the process of cleaning he damaged the machine. Battery was showing white but Water quality is bad. Then after more complaints the company given us the bottle of solution to mix in the water while pouring the water in machine every time. But this also did not worked & my family member get ingected with Throat infection & we stoopped using that Machine. Then also we launch complaint but till date nobody come to see the machine.
In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect it is your responsilibity & duty to replace the baterry in free of cost & save your companies warrenty niether I shall published all the details in my city & that can prevent your companies good will.
So replace the battery as early as possaible.

I have booked one battery kit on 9/10/2009. Even after six days I have not got the same inspite there claim that it will be deliver in 3 days.

Dear Mr VENKATESWARA JANAPAREDDY,

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Ganesh A Kamath,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Charles.J.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Kapil Vyas.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear E.S.RAO.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Prakash N B,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — leakej

Dear sir /medam.

i had purched your pureit on 17/08/09 but i m getting some problem (leackej) last 5 days i had mad three tims complain on your coll center but i m not getting proper response your side its shows your bed service i m not accpetping this tipe of your side

1,c 91432306

2,c 91439640

waiting for your response
pls do the need ful
regard pappu gothwal [protected]

muje mere ration card mai ADDRESS change karvana hai ..
Aur mai kiraye pe rehta hu
mera khud ka gar nahi hai
To muje iss bare mai kya karna chahiye muje puri Information dijiye
Plz... Help me
From : Jacky

Dear Mr. Pappu Gothwa,

This is in continuation to our conversation and the concerns mentioned in your blog dated 28th Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 31st Oct & leakage problem has been rectified. Trust your complaint had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pure It — Filter battery still not replaced

In the month of September 21, 2009 I had paid the Pureit service person for replacing the battery (used to filter water).

As per the companies policy the battery starts showing sign of replacement almost after 2-21/2 months if it is for home use.

In my case the battery started showing sign of replacement right after 10days of replacement. Since then I have been following up with PureIt but till date I haven't received a replacement from their end.

Can someone help me on this??

In the month of September 2009 I had brought new Pureit product.

As per the companies policy the battery starts showing sign of replacement almost after 2-21/2 months if it is for home use.

In my case the battery started showing sign of replacement right after 30days of purchasing. Since then I have been following up with PureIt several times for replacement of battery but till date 2 and half months is over. I haven't received a replacement from their end.

It will be appreciated if someone can help me and stop harassment made by PureIt customer personal.

If you want to contact Pureit (water) consumer care, email to pureit.[protected]@unilever.com or log on to : http://www.pureitwater.com/contact_us/contactus.aspx