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[Resolved]  Pure It-Hindustan Lever Ltd — Poor service

I bought Pure It water purifier of Hindutan Lever Ltd and since last 3 weeks I have been trying to contact customer care to order a new battery for my water purifier, but no response. Last week, I walked into the branch office located in Ramnagar, Coimbatore, Tamilnadu to order for a battery. Inspite of this, no response from the officials. Two days back I again walked into the office and once again requested for a new battery. Till now, I am yet yet to get response from them. This seems to be a very annoying and bothering customer support from such a big company.
Is there any remedy for this?
Complaint marked as Resolved 
Verified Support
PureIT / Hindustan Unilever Customer Care's response Jun 22, 2010
Dear Mr.sandeep bhatia,

This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Jun 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 17th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments  16 CommentsShare0Tweet0

Comments

Hindustan lever ltd — poor service

I purchased a HLL water purifier(pureit) 5 monyhs ago . The tap has broken and inspite of making calls to the customer care help line (given to me by the retailer) from past 1 month i have not recieved any response. now I have the only option to throw away the filter cause the tap cannot be fixed by any local plumber and go for a product with better services.

Hindustan lever/pureit — Pure it - Very bad customer service

Below is the complaint mail which was send to HLL


Hello,

First of all let me thank you for the wonderful customer care service. We have lodged a complaint for broken tap almost more than 2 months back and made so many calls to [protected] and same standard answer "your request would be addressed within 2 days". now we feel that we have spend more than Rs. 1600 for making calls to your customer care centre and feels better to go for another brand than spending more money for making calls to you guys.

Customer #[protected]
complaint # p08366489

Thanks a lot
Call Back:- [protected]
I bought Pure It water purifier of Hindutan Lever Ltd and since last 3 weeks I have been trying to contact customer care to order a new battery for my water purifier, but no response. Last week, I walked into the branch office located in Ramnagar, Coimbatore, Tamilnadu to order for a battery. Inspite of this, no response from the officials. Two days back I again walked into the office and once again requested for a new battery. Till now, I am yet yet to get response from them. This seems to be a very annoying and bothering customer support from such a big company.
Is there any remedy for this?

i never seen such a people in my business services

Hindustan Pure — Poor Service

Hello,

I Shambu Raoi, purchased one watter filter from your company last year. I daily make complaint to your customer care officers to change my watter filter battery. They are not giving us any proper answer. This is second written compaint against this compay. If the company unable to change the battery just give me a call I will through out it and purchse one new watter filter from any other compay. And also I requesting you to before selling to any product to any one, make sure the service can provide to customer or not.


My Mobile No. [protected], [protected]

Shambu Roi
D5/91 Swarn Jayanti Vihar
Tikri Khurd,
Nareilla, Delhi-40
very poor service at Coimbatore, please do the needful at the earliest
very poor service at Coimbatore, please do the needful at the earliest
i had also experienced very worst service from the pureit helpline service. please take urgent steps to redress the grievances of the customers and get their feedback to improve the customer care mechanism further.
I have ordered for pureit battery for the second time and still waiting!!!1

I am really disappointed with this kind of service
That is funny. I was leaning towards purchasing this.
Actually, it's not even customer service - it's on going business right? We need to pay Rs 350 for the battery!
Dear Mr. Deepak,

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Dear Sowrabha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
INSTEAD OF APOLOGIZING, SHOW IT IN YOUR ACTION. TO REGAIN THE FAITH WE HAD IN SUCH A BIG COMPANY. CUSTOMER SUPPORT IS SO PATHETIC, NEEDS SERIOUS MAKE OVER.
Dear Mr. Senthil,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

PURE IT (HINDUSTAN LEVER) — POOR SERVICE

TWENTY DAYS AGO, I ORDERED GERM KIT TO PURE IT (HINDUSTAN LEVER). I REMIND THEM SO MANY TIMES.HE GAVE MASSAGES IN MY MOBILE THAT UR COMPLAINT HAS BEEN REGISTERED AN WITHIN 48 HOURS UR GERM KIT DELIVERED.BUT TILL DAY I COULDN'T RECEIVED IT AND TILL TIME I PURCHASE WATER FROM MARKET FOR DRINK.I WAIST SO MUCH MONEY.

PLS HELP ME

THANX

SANDEEP

NAINITAL

CONTACT NO. [protected]
I am really sorry to have bought the pure it automatic water filter. The customer service is so pathetic that it leaves all the other bad services behind. I had a leakage from the filter and tried to contact them for more than 10 days. I always got the same standard reply that the person will be visiting soon. the agents are no better than an IVR. Way to go pure it. You make us forget all the other bad customer service experiences.

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