[Resolved] Pureit Compact, Water Purifier — NOT WORKING WITHIN 10 DAYS OF START USING IT | |||
Dear Team, I am a bank officer. I purchase Hindustan Unilever PURE IT Water Purifier on[protected] from Grihashree-e ;address : 201, Indira Gandhi Road, Konnagar, Hooghly ( cash memo no. 2203) due to unavailability of quality drinking water . I have the original cash memo & warranty registration card which certify warranty of six month. But on 17th of April (i.e. only after 13 days) the purifier stop functioning & since then we lodge complain to the showroom against it several time . My father at the age of 61 went there 3 time physically to get an appropriate answer & they told that it is now the company's matter & they can't help us. I request you to take action against the showroom GRIHASHREE-E & get the matter solved as quick as possible . I also request you to ensure that nobody has to suffer like me after purchasing something . Hope I get quick response from your side. Thanks & Regards, Arnab Paul 179407arnab.[protected]@gmail.com +[protected] Konnagar, Hooghly West Bengal PIN- 712234 Was this information helpful? | |||
Complaint marked as Resolved
Verified Support May 31, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Arnab Paul, This is in continuation to our conversation and the concerns mentioned in your blog dated 07th May 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 10th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 2 Comments | |||
Comments
HUL is a big company and has lost its focus on goods which they produce. They just sell things without quality. Because of this I bought Tata Swach purifier similar to that of pure it but no hassles. No battery change and no maintainence cost. Tata is an awesome company.
Reply
THIS HINDUSTAN UNILEVER PUREIT IS MAKING A FOOL OF CONSUMERS.
WHEN I BOUGHT IT FOR THE FIRST TIME, THEY SAID THE CHLORINE CARTRIDGE WILL LAST 1500 LITRES OF PURIFIED WATER. I DIDN'T CARE TO TAKE NOTE OF THIS FOR THE FIRST TIME. BUT WHEN I HAD TO PURCHASE A REFILL FOR THE SECOND TIME, I WAS GIVEN AN OPTION OF A HIGHER CAPACITY OF CARTRIDGE. I OPTED FOR THAT PAYING RS 510. IT DIDN'T EVEN LAST, MAY BE, 500 LITRES.
I CALLED UP HUL PUREIT CUSTOMER CARE ON [protected] TODAY (16/8/2010) AND NARRATED THE WHOLE STORY TO A LADY AT THE OTHER END. SHE SAID THAT A PERSON WILL BE SENT TO CHECK ON A CHARGEABLE BASIS AND I HAVE TO BUY A NEW CARTRIDGE AGAIN PAYING RS 510. WHEN I SAID THAT A PRODUCT SOLD BY THEM IS NOT PERFORMING AS PER THEIR SALE COMMITTMENT, THE REPLY WAS THAT IT IS MY PERSONAL MATTER. WHEN I SHARED WITH HER MY OPINION OF APPROACHING THE HONOURABLE CONSUMER FORUM WITH MY GRIEVANCE, SHE SAID THAT I WAS WELCOME TO DO.
THIS IS THE ATTITUDE TOWARDS CUSTOMER OF A GIANT MNC LIKE HINDUSTAN UNILEVER LIMITED.
TODAY I HAVE DECIDED TO PASS ON THIS WORD TO ALL I KNOW ( AND I HAVE A HUGE CIRCLE PAN-INDIA) NOT TO USE ANY PRODUCT (WHETHER PUREIT, SOAPS OR ANY FMCG PRODUCT) OF HINDUSTAN UNILEVER LTD AS THEY BELIEVE IN ONE-TIME SALE & FOOLING THEIR CUSTOMERS.
I WOULD LIKE TO JOIN ANY ASSOCIATION / FORUM / INDIVIDUAL MEMBERS WHO HAVE ALSO SUFFERED LIKE ME AGAINST HINDUSTAN UNILEVER LTD AND TOGETHER WE CAN PERSUE LEGAL COURSE ALSO AGAINST THIS FRAUDULENT COMPANY.
PRANAY BHATTACHARYA
KONNAGAR, HOOGHLY
WEST BENGAL - 712235
# [protected]
bhattacharya.[protected]@gmail.com
WHEN I BOUGHT IT FOR THE FIRST TIME, THEY SAID THE CHLORINE CARTRIDGE WILL LAST 1500 LITRES OF PURIFIED WATER. I DIDN'T CARE TO TAKE NOTE OF THIS FOR THE FIRST TIME. BUT WHEN I HAD TO PURCHASE A REFILL FOR THE SECOND TIME, I WAS GIVEN AN OPTION OF A HIGHER CAPACITY OF CARTRIDGE. I OPTED FOR THAT PAYING RS 510. IT DIDN'T EVEN LAST, MAY BE, 500 LITRES.
I CALLED UP HUL PUREIT CUSTOMER CARE ON [protected] TODAY (16/8/2010) AND NARRATED THE WHOLE STORY TO A LADY AT THE OTHER END. SHE SAID THAT A PERSON WILL BE SENT TO CHECK ON A CHARGEABLE BASIS AND I HAVE TO BUY A NEW CARTRIDGE AGAIN PAYING RS 510. WHEN I SAID THAT A PRODUCT SOLD BY THEM IS NOT PERFORMING AS PER THEIR SALE COMMITTMENT, THE REPLY WAS THAT IT IS MY PERSONAL MATTER. WHEN I SHARED WITH HER MY OPINION OF APPROACHING THE HONOURABLE CONSUMER FORUM WITH MY GRIEVANCE, SHE SAID THAT I WAS WELCOME TO DO.
THIS IS THE ATTITUDE TOWARDS CUSTOMER OF A GIANT MNC LIKE HINDUSTAN UNILEVER LIMITED.
TODAY I HAVE DECIDED TO PASS ON THIS WORD TO ALL I KNOW ( AND I HAVE A HUGE CIRCLE PAN-INDIA) NOT TO USE ANY PRODUCT (WHETHER PUREIT, SOAPS OR ANY FMCG PRODUCT) OF HINDUSTAN UNILEVER LTD AS THEY BELIEVE IN ONE-TIME SALE & FOOLING THEIR CUSTOMERS.
I WOULD LIKE TO JOIN ANY ASSOCIATION / FORUM / INDIVIDUAL MEMBERS WHO HAVE ALSO SUFFERED LIKE ME AGAINST HINDUSTAN UNILEVER LTD AND TOGETHER WE CAN PERSUE LEGAL COURSE ALSO AGAINST THIS FRAUDULENT COMPANY.
PRANAY BHATTACHARYA
KONNAGAR, HOOGHLY
WEST BENGAL - 712235
# [protected]
bhattacharya.[protected]@gmail.com
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