[Resolved] PureIT Water Filter — Battery kit still not replaced | |
Sir/Ma'am, I had given a request to change the battery kit on the 25th of this month and in spite of repeated reminders a person has failed to finish the job. For the last 6 days I am buying filter water for my family which also consists of a kid. I am planning to ask for compensation as there is simply no response from them. I did call them this morning and I was assured that it will be done before 12pm. However there is still no communication from the office. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jul 21, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Rasheel Kwatra, This is in continuation to our conversation and the concerns mentioned in your blog dated 19th Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you Our Service personnel had visited you on 20th Jul 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |
 20 Comments | |
Comments
Pureit Water Filter — No after sales service at coimbatore
There is no proper after sales service at coimbatore, as ihave asked them to come and change the candle they are not doing it, i had made many calls to call centre but here is no reply from them.We no the cheaper product price people wont have quality customer service, they should learn from eureka forbes, water doctor many more water purifier companies.Pureit Water Filter — Battery Kit not replaced
Everytime it took nearly 15-20 days to get the battery kit for my PUREIT Water Filter. I am living in Kalpakkam 70 Kms away from Chennai. Previously I used to get the Battery from Chengalpattu Service Centre. It seems they have closed that office. The horrible thing is the helpline line numberwhich they advertise in their website [protected] is of no use. Nobody responds our queries. They do not know the service point numbers. They simily tell they do'nt keep the phone numbers available. Now I do not know whom to contact. I am desparately in need of the Telephone number of Pureit centre. I am really fed up with the services(?) of PUREIT Unilever. They should learn from Eureka Forbes (Cleaner & Purifier) services.Pureit Water Filter — Battery kit replacement
I had filed a complaint through your Musheerabad centre for replacement of battery kit.7 daya are over. Nobody has delivered. I was told somebody would come next day in typical local style. When can I get it? Or shall I switch over to Eureka Forbes purifier? My customer ID is [protected]. product Sl No.RPM[protected].
1). I purchased this product on 2-09-08 through your sales Rep Mr. Amul Naik of Nasik Road Branch. Inspite of repeated reminders on telephoone and even on personal visits the BILLS AND WARRANTY CARDS ARE NOT RECEIVED.
2) I have been approaching the customer helpline for the past one month for replacement of Battery Kit. Since i am located 27 Km away from your cervice center at nasi, i was asked to collect the battery kit for your NASIK Road Zonal office. But thrice i have visited that office and the office was found locked.When i visited for the FOURTH time on 07/04/09(with my wife and child), the office was opened and i was asked by MR. AMUL NAIK (the same sales rep) and MR.PATHANG, (the manageer of that office), since the battery kit is being brought from the godown. After waiting for fourhous in the office i was told that it is not possible to get the battery kit to day and asked to come on another day. Subsequently i have been contacting the consuer helpline for the battery kit. But no fruit ful results yeild.
3). IT IS A RIDICULS/ PATHETIC/ UTTER CALLOUSNESS RESPONSE FROM A RENOUNED ORGANISATION LIE HUL AND CAUSING A GREAT MENTAL AGONY TO THE CUSTOMER.
4) KINDLY LOOK IN TO THE MATTER SERIOUSLY, OTHERWISE I WOULD BE LFT WITH NO OPTION THAN KNOCING THE DOORS FO CUSTOMER COURT.
FROM,
V RADHAKRISHNAN, TYPE-II-A-2161, HAL TOWNSHIP, OJHAR, NASIK-422207
1). I purchased this product on 2-09-08 through your sales Rep Mr. Amul Naik of Nasik Road Branch. Inspite of repeated reminders on telephoone and even on personal visits the BILLS AND WARRANTY CARDS ARE NOT RECEIVED.
2) I have been approaching the customer helpline for the past one month for replacement of Battery Kit. Since i am located 27 Km away from your cervice center at nasi, i was asked to collect the battery kit for your NASIK Road Zonal office. But thrice i have visited that office and the office was found locked.When i visited for the FOURTH time on 07/04/09(with my wife and child), the office was opened and i was asked by MR. AMUL NAIK (the same sales rep) and MR.PATHANG, (the manageer of that office), since the battery kit is being brought from the godown. After waiting for fourhous in the office i was told that it is not possible to get the battery kit to day and asked to come on another day. Subsequently i have been contacting the consuer helpline for the battery kit. But no fruit ful results yeild.
3). IT IS A RIDICULS/ PATHETIC/ UTTER CALLOUSNESS RESPONSE FROM A RENOUNED ORGANISATION LIE HUL AND CAUSING A GREAT MENTAL AGONY TO THE CUSTOMER.
4) KINDLY LOOK IN TO THE MATTER SERIOUSLY, OTHERWISE I WOULD BE LFT WITH NO OPTION THAN KNOCING THE DOORS FO CUSTOMER COURT.
FROM,
V RADHAKRISHNAN, TYPE-II-A-2161, HAL TOWNSHIP, OJHAR, NASIK-422207
My customer ID is [protected]. product Sl No.RPM[protected].
1). I purchased this product on 2-09-08 through your sales Rep Mr. Amul Naik of Nasik Road Branch. Inspite of repeated reminders on telephoone and even on personal visits the BILLS AND WARRANTY CARDS ARE NOT RECEIVED.
2) I have been approaching the customer helpline for the past one month for replacement of Battery Kit. Since i am located 27 Km away from your cervice center at nasi, i was asked to collect the battery kit for your NASIK Road Zonal office. But thrice i have visited that office and the office was found locked.When i visited for the FOURTH time on 07/04/09(with my wife and child), the office was opened and i was asked by MR. AMUL NAIK (the same sales rep) and MR.PATHANG, (the manageer of that office), since the battery kit is being brought from the godown. After waiting for fourhous in the office i was told that it is not possible to get the battery kit to day and asked to come on another day. Subsequently i have been contacting the consuer helpline for the battery kit. But no fruit ful results yeild.
3). IT IS A RIDICULS/ PATHETIC/ UTTER CALLOUSNESS RESPONSE FROM A RENOUNED ORGANISATION LIE HUL AND CAUSING A GREAT MENTAL AGONY TO THE CUSTOMER.
4) KINDLY LOOK IN TO THE MATTER SERIOUSLY, OTHERWISE I WOULD BE LFT WITH NO OPTION THAN KNOCING THE DOORS FO CUSTOMER COURT.
FROM,
V RADHAKRISHNAN, TYPE-II-A-2161, HAL TOWNSHIP, OJHAR, NASIK-422207
1). I purchased this product on 2-09-08 through your sales Rep Mr. Amul Naik of Nasik Road Branch. Inspite of repeated reminders on telephoone and even on personal visits the BILLS AND WARRANTY CARDS ARE NOT RECEIVED.
2) I have been approaching the customer helpline for the past one month for replacement of Battery Kit. Since i am located 27 Km away from your cervice center at nasi, i was asked to collect the battery kit for your NASIK Road Zonal office. But thrice i have visited that office and the office was found locked.When i visited for the FOURTH time on 07/04/09(with my wife and child), the office was opened and i was asked by MR. AMUL NAIK (the same sales rep) and MR.PATHANG, (the manageer of that office), since the battery kit is being brought from the godown. After waiting for fourhous in the office i was told that it is not possible to get the battery kit to day and asked to come on another day. Subsequently i have been contacting the consuer helpline for the battery kit. But no fruit ful results yeild.
3). IT IS A RIDICULS/ PATHETIC/ UTTER CALLOUSNESS RESPONSE FROM A RENOUNED ORGANISATION LIE HUL AND CAUSING A GREAT MENTAL AGONY TO THE CUSTOMER.
4) KINDLY LOOK IN TO THE MATTER SERIOUSLY, OTHERWISE I WOULD BE LFT WITH NO OPTION THAN KNOCING THE DOORS FO CUSTOMER COURT.
FROM,
V RADHAKRISHNAN, TYPE-II-A-2161, HAL TOWNSHIP, OJHAR, NASIK-422207
My customer ID is [protected]. product Sl No.RPM[protected].
1). I purchased this product on 2-09-08 through your sales Rep Mr. Amul Naik of Nasik Road Branch. Inspite of repeated reminders on telephoone and even on personal visits the BILLS AND WARRANTY CARDS ARE NOT RECEIVED.
2) I have been approaching the customer helpline for the past one month for replacement of Battery Kit. Since i am located 27 Km away from your cervice center at nasi, i was asked to collect the battery kit for your NASIK Road Zonal office. But thrice i have visited that office and the office was found locked.When i visited for the FOURTH time on 07/04/09(with my wife and child), the office was opened and i was asked by MR. AMUL NAIK (the same sales rep) and MR.PATHANG, (the manageer of that office), since the battery kit is being brought from the godown. After waiting for fourhous in the office i was told that it is not possible to get the battery kit to day and asked to come on another day. Subsequently i have been contacting the consuer helpline for the battery kit. But no fruit ful results yeild.
3). IT IS A RIDICULS/ PATHETIC/ UTTER CALLOUSNESS RESPONSE FROM A RENOUNED ORGANISATION LIE HUL AND CAUSING A GREAT MENTAL AGONY TO THE CUSTOMER.
4) KINDLY LOOK IN TO THE MATTER SERIOUSLY, OTHERWISE I WOULD BE LFT WITH NO OPTION THAN KNOCING THE DOORS FO CUSTOMER COURT.
FROM,
V RADHAKRISHNAN, TYPE-II-A-2161, HAL TOWNSHIP, OJHAR, NASIK-422207
1). I purchased this product on 2-09-08 through your sales Rep Mr. Amul Naik of Nasik Road Branch. Inspite of repeated reminders on telephoone and even on personal visits the BILLS AND WARRANTY CARDS ARE NOT RECEIVED.
2) I have been approaching the customer helpline for the past one month for replacement of Battery Kit. Since i am located 27 Km away from your cervice center at nasi, i was asked to collect the battery kit for your NASIK Road Zonal office. But thrice i have visited that office and the office was found locked.When i visited for the FOURTH time on 07/04/09(with my wife and child), the office was opened and i was asked by MR. AMUL NAIK (the same sales rep) and MR.PATHANG, (the manageer of that office), since the battery kit is being brought from the godown. After waiting for fourhous in the office i was told that it is not possible to get the battery kit to day and asked to come on another day. Subsequently i have been contacting the consuer helpline for the battery kit. But no fruit ful results yeild.
3). IT IS A RIDICULS/ PATHETIC/ UTTER CALLOUSNESS RESPONSE FROM A RENOUNED ORGANISATION LIE HUL AND CAUSING A GREAT MENTAL AGONY TO THE CUSTOMER.
4) KINDLY LOOK IN TO THE MATTER SERIOUSLY, OTHERWISE I WOULD BE LFT WITH NO OPTION THAN KNOCING THE DOORS FO CUSTOMER COURT.
FROM,
V RADHAKRISHNAN, TYPE-II-A-2161, HAL TOWNSHIP, OJHAR, NASIK-422207
Same here i have requested for the battery replacement on 11th July 2009 but till date
Pureit Water Filter — Not working
The water is leaking from the upper body and the filtering processess can not be statred.Kindly arrage to repair urgently.
Address : D-II/11 NPL Colony , New Rajendra Nagar New Delhi-110060
Dear V Radhakrishnan,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Dear Satya Bikram Ghosal,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear Tripurari Lal,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear Mr. Tripurari Lal,
This is in continuation to our conversation and the concerns mentioned in your blog dated 13th Oct 2009 regarding your Pureit.
It was my privilege to speak to you.
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 15th Oct replaced the GKB & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
This is in continuation to our conversation and the concerns mentioned in your blog dated 13th Oct 2009 regarding your Pureit.
It was my privilege to speak to you.
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 15th Oct replaced the GKB & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
Pureit Water Filter — leakage from filter
water is leaking out inspite of going to lower chamber change battery immediately
Pureit Water Filter — irresponsible behaviour by the representative
dear sir, i have ordered refill for my pureit three days back through customer care. the representative called on me and informed that they will come for delivering the item before 5 p.m. as the both are employed how can it possible . the same question i askd he disconnected the phone . this is erratic behaviour of the representative of an esteemed and well known organisation like Hindustan Lever.. his cell number is [protected] afterwards when i am calling the same number he is disconnecting. please ensure that the refill is fixed at the earliest....... d vijaya bhaskar Dear dhavalabhaskar
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Pureit Water Filter — poor service
I bought a pureit water filter on 01.06.2010 from Hindustan Lever. I was told that 6 free services will be provided in the first six months. The water filteration has got absolutely slow after one month only and I have been calling the company daily since 12.07.10 and everytime I am given a complaint number but nobody has bothered to come for the service. When i placed the order, the delivery was made within 2 hrs of phone call. If these big companies can not maintain their services, they should not be making tall claims. Now, I feel I have been cheated to make investment in a product which Hindustan Lever is unable to provide service for, thus rendering it useless to me. This has has only become a mental harrassment to me to keep calling their call center and registering the complaint.Rasheel Kwatra / [protected]
Water Purifier
Water Purifier installed without verification and its not working since day 1.Various complaint registered (C[protected] & C[protected] and service engineer are least bother to attain the call.
Email to pureit.[protected]@unilever.com is of no use (sent 2 emails)
Its almost 13 days. I wasn't aware such a sad service from HUL.
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pureit Water Filter — "no service at all "
SIR,from past 50 days I have been calling for change of battery, but there is no response from the service center.. they are not providing services as per their advertisements at the time of selling . they dont provide any consumer satisfaction. it seems like there aim is only selling their product.
I think Hindustan lever is losing its brand loyalty...