Sir I am Amit S. Tiwari. Today we went to PVR JUHU to watch a Movie DONOT DISTURB and asked there at the counter for the two tickets for 1:30pm show and we paid for the two tickets rupees 500 through our ICICI Debit Card at 12:46pm. I also asked for corner seats of the middle column and when I checked the tickets just after coming out of the queue, found that we have been given wrong tickets of the already running show of 12:30pm and then again following the queue which took 10-15minutes told them about the mistake, we were told by the staff there that wait for sometime and let that lady named Farjana come and those guys there at the counter were continuously saying that it is not my personal mistake so let her come and kept us waiting for more than 30minutes willingly I think. Again I asked them, and then they told that her number is busy so please wait because it is her fault so you have to talk to her only and I asked them to tell me where she is? So I will go and talk to her myself and they told me to move to 3rd floor. At the 3rd floor I was allowed to enter the PVR only after a person checked us and marked the ticket with pen and then allowed us to enter. She was not there so we talked to a person sitting opposite to the entrance of the PVR main door and he made a call to Farjana twice but she was not receiving or something like that so he went himself along with our tickets and told us to wait inside for 5minutes and after 5-10minutes that lady Farjana appeared with our tickets in her hand and told us that it was our fault and we had asked for 12:30pm show and she had given us what we wished for and she had announced 12:30pm show twice before giving print to the tickets. She then moved alone to a room named STAFF ACCESS and kept us waiting for 5minutes then a person came along with her and told that they can do just nothing because the next show and next to next is Houseful though there were no symptoms like that. I asked them to please let me meet higher administration but he said that he has not arrived till now. I also asked for his contact detail but he did not provide saying that he is not allowed to give his personal number. I asked for the refund then they said they cannot do that. In between that he kept saying sorry to us and that lady was continuously saying that it was our fault and she has given us right ticket on our demand.
Sir I am attaching the camera clicked copy of those untorn tickets and I can provide photocopy as well as original of those tickets if required. The way the staff behaved was strictly unprofessional and also quite impolite. For a middle class person it is too much to pay 500 rupees for nothing and being treated like that. I was fan of watching movie in PVRs but it was the worst experience in such a reputed multiplex. The incident ruined my day and gave me mental tension for being cheated like this. Is it only the way that money can be earned?

Serial No. 2868/2/2/03/000242 and 2868/2/2/03/000243.
Audit No. 1905791.
E-0259/SR.NO. 000131/132
Invoice No. 049173

Kindly consider my problem that I faced there at PVR JUHU MUMBAI and please take the necessary steps as soon as possible to save the faith of a common man.
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Aug 14, 2020
Complaint marked as Resolved 
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