[Resolved]  PVR Cinemas - Mulund (Mumbai) — Not allowed food for a 1 yr old child in PVR Cinemas Mulund

I had a v bad experience when i went to watch movie at PVR Cinemas in Mulund Today afternoon.I have a one yr old child, who happened to sleep in the car during the long drive from Thane to Mulund. I had taken little food & 1 biscuit packet for her since she hadnt eaten proper lunch from home. But the security & the staff did not let us take the biscuit inside saying that its against rules. How can a reputed Multiplex make such stringent rules - that too for a 1 yr old child. FInally, after too much requests, they said that the biscuit can be taken during interval. What kind of rule is this now? I do understand outside food not being allowed for adults. But how can anyone make a 1 yr old child understand that she can be hungry only during interval. When popcorn & other stuff are allowed during the whole movie period, why deprive a 1 yr old chiild from her basic needs? Later during interval, the biscuit wasnt served. I had to go & remind them.

Pls think twice before setting up such illogical, non customer friendly rules.

In case you plan to continue such rules, pls mention this on the ticket itself
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Aug 14, 2020
Complaint marked as Resolved 
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