[Resolved]  Quick Heal Technologies Pvt Ltd — QUICK HEAL ANTIVIRUS CHEATING CONSUMERS

Address:

Hooghly, West Bengal

This complain is about Quick Heal anti-virus software.

I started using Quick Heal anti-virus of 3 years subscription period from 15/7/2009 valid upto 14/7/2012. Unfortunately, I could use it upto 27/12/2010 only. My laptop got virus-infected. I did all I could to send (through mail) report to them, as guided by the software but it just won’t go as it was bigger in size. I contacted Quick Heal and their representatives at Kolkata but they said that they can do nothing except that guide me through e-mails about virus-removing procedures. While I received mail from them, it was so technical that a normal user like me is helpless. The virus has manoeuvred my laptop so much that I am not even able to connect to internet on this machine. Now I am using my second laptop and managing work somehow because I don’t have an anti-virus there. I made so many frantic calls to these people and also mailed to them detailing everything many times but they are just not interested. They say that they don’t entertain machines to be brought to their office for anti-virus repairs. They say that the customer has to do it himself.

So, whoever goes through my this mail, please do an advanced IIT course in computer before buying Quick Heal anti-virus. Because: first, it doesn’t protect you from all viruses; secondly, when infected, you yourself will be required to repair it, no support from Quick Heal people. Just because, you have already made the payment to them...
Pranay Bhattacharya
# [protected]
# bhattacharya.[protected]@gmail.com