[Resolved]  Racold Geyser — Purchased new geyser but still not functioning

Address:

Gurgaon, Haryana

I had purchased a new Racold Geyser on 31/12/2011 from Electri city,Galleria market,Gurgaon and thereafter the geyser was installed at my residence as under:

H-905,Wembley Estate
Sector-49,Rosewood city
Gurgaon

But after installation, the geyser started immediately leaking from the inlet pipe. The complaint was lodged with the dealer as above as well as with Racold Complaint number. The Enginner of Racold visited our residence and he tried to blame that either the screws installed in the wall have touched the internal wiring of the building or the earthing of the building is not proper. And due to this, there is leakage of current which is the cause for leakage. We contacted the Electricians of our Wembley Estate and consulted them regarding the issue raised by Racold Engineer. They have clearly stated that the Racold Engineer is just faking the things and is trying to blame the wiring of the building whereas the problem is with faulty new geyser given to us. If there had been any problem of the screws touching the internal wiring or the Earthing of the building had been faulty then there would have been immediate short circuit and supply would have been disrupted. Since the electric supply in our apartment is perfectly normal, this is not the case and the blame lies with the faulty new geyser supplied to us.

In view of the above, my sincere request is that M/s Racold immediately replaces the faulty geyser supplied to us by the dealer with a new fresh piece and the same to be installed at our residence at the earliest. Myself & my family are simply getting harassed by supply of faulty geyser with no fault of ours.

Looking forward to a quick respose.

Thanking You,
Yours Sincerely,

RAJNEESH GAUR