[Resolved]  Rail Ticket Online — Still Waiting for Refund

Dear Sir,

I have booked a ticket from railticketonline.com on dated 23/02/2010 and during the final stage of booking the ticket was not booked successfully but payment was made successfully to the vendor.

Details I am giving you are:

=========================


Request No. RBR8677528

Booking Date 23/02/2010

From SBC

To PNBE

Name Parinaw Kaushik

PG Name ICICI Bank Net Banking

Travel Date 25/02/2010

Status Payment Failed

PNR nil

Class 3A

Amount 1940.00

================

I called to the customer care number[protected] and first time one girls picked the call and tole me that yes the payment is successful to us but your ticket is not booked status is displaying payment failed; so your refund will be given within 8 working hours.

But there was no response after that I written a mail to then; after 2 days I go a reply which is given below:

===============
Dear Sir


Thank you for writing to Oss.


Your request has been forwarded to concern department and would
be resolved at the earliest.


With regards
Jancy
Oss Retails Pvt Ltd
================
after that there was no response from any side; then again I written a mial to railticketonline then again after 1 day i got one reply which is given below:

===========
Dear Customer,

This is to inform you that the merchant has initiated the cancellation process for order number ecard_8296-RBR8677528 for your transaction on http://www.railticketonline.com. This cancellation request has been forwarded to the concerned bank and we await their reply.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation.
===============
After that I also written a mail to my Bank (ICICI Bank) regarding the same then the mail replied to me as below:
==============
Dear Customer,

Your request SR[protected] is registered on 02/03/2010. It will be processed in 5 working days from request date.

This is an auto generated mail. Please do not reply to the same.

Regards,
Customer Service Team.
ICICI Bank Limited.
============
Next mail on same date by Bank was :
===========
Dear Customer,

Bill payment processed successfully and forwarded to the biller on 24/02/2010.

This is an auto generated mail. Please do not reply to the same.

Regards,
Customer Service Team.
ICICI Bank Limited.
==========
Here my bank is carely telling that the payment has been made to railticketonline.com; so again I writtem to railticketonline.com but now i am not getting response from railticketonline.

Please help me sir to get my refund.