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[Resolved]  Railway — JTBS service

JTBS is not at all passenger friendly at Perambur. today i want to purchase ticket for brindaban exp from madras central to bangalore but at 5 am it is closed. i enquired about JTBS activity and i came to know that they have to open 24 hrs and it is as per contract with railway. i went their while going with my vehicle towards chennai central but once again i returned to booking office at perambur and purchased ticket. what purpose for JTBS?? is it for a business for a person or for commuter.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

Comments

JTBS counter near kandivali east railway station, Mumbai has a very arrogant behaviour towards commuters. This incidence occured at 7.30 am on 04/10/2016. A commuter did not have 1 re change hence he gave 20rs for a 11rs ticket although the counter had enough change to return him 9rs but the person at the counter was adamant that he pays 1re, when the commuter questioned when he has enough change why is this an issue the person at counter walked out of booth stating he is not going to dispense ticket to anyone and the rest of public should first ask that commuter to step out of line and only then will he start dispensing ticket. Do commuters hold any value ? Are they at the the mercy of such people who consider that they are doing a favour when they actually are running a business ? Are the JTBS counters created for the convenience of the commuters or to burden them with even more irresponsible behaviour?

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    Customer satisfaction rating
    29%
    Complaints
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    Resolved
    1543
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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