[Resolved]  Rajesh Travels, Bangalore — rude staff and poor facilities, Unkept Promises.

.I Used their Thirupathi Package tour on 11 Feb 2010. We were told that there will be A Darshan at tirupathi, followed by a visit to Thiruchanur. Included are Darshan, Breakfast, accomodation for freshup, Breakfast and lunch. ( They charged the full fare for the 6 year old kid. since it was told to me and I accepted. No complaints On this)

2. I have booked the 3 tickets, from R5, R6, and R8. These seats were really good. BUT THE PROBLEM IS THAT SEAT NOs R3 AND R5 ARE BAD. ( Excess recline). The recline of the seats are such that My Son sitting at the back had to take the weight of the seat+ person sitting in front of him. We had a chat for some time with the young ladies in the front seat. Thanks to the parents of the Young ladies who were sitting in seat No.1&2 and offered an exchange. This issue is settled.
I REQUEST THE OPERATOR TO REPAIR THE SEATS R3&R4 FOR BUS NO - 7722.

3. The starting was very good.Just on time. there were no problems enroute. we reached the sudarshan token counter at 0330 in the morning. We were told that there is no ticket required for kids. I was traveling with my Son, ( 6 Years old). there were 4 other kids in the bus. The counter opens at 0500 am. we had to stand in the queue for this period along with half asleep kid. we had to pay the fee and promptly refunded by the staff. WE REQUESTED THE STAFF ( DRIVER) TO KEEP THE KIDS IN THE BUS. ( IT WAS JUST BEHIND THE PLACE WE STOPPED AND THE QUEUE). IT WAS VERY RUDELY REFUSED.( the driver says what if the kid cries). The way it was said was very bad.
I REQUEST THE OPERATOR TO DO SOME THING ON THIS.
4. then we were taken to a resort at 0545 and given one room for 3 people ( it was told twin sharing). Again it was told that you have to fresh up and report to the restaurant by 0620. We really had to rush up. and the staff started banging the door at 0615. and rude shouts of "KHALI MADBEKU". there is the next group waiting so they started rushing us.
I never felt the staff of the operator were working for a service firm.

5. We had a good breakfast. then we reached Thirumala at about 0830. Enroute the bus, IT WAS DECLARED THAT WE WILL HAVE TO FINISH THE DARSHAN BY 1230 AND REACH THE BUS BACK. ELSE, THE TRIP TO THIRUCHANUR WILL BE CANCELLED AND NOT AS DECLARED BEFORE START.

7. They left us near one shop, who charged promptly Rs.10/- per mobile phone and Rs.2/for pair of cheppals. ( Please remember, we were rushed to that extent through out the trip that, these facilities are provided for free by TTD en route the darshan queue. we were told we will have to keep there only as this is the only meeting point.

6. EVERYONE REACHED AFTER RUSHING THROUGH THE DARSHAN, BY 1215. but not the staff.
He was collecting the extra LADDU's which were charged @50/- instead of normal Rs.10/-. We were bluffed by the staff that there is no sale of laddus.

7. On the route back A movie with very high sound is played. this is due to the speaker just above the seat L8 and I was sitting just across the speeker.
MY REQUEST WAS AGAIN RUDELY TURNED DOWN BY THE DRIVER ( In fact the attendent was about reach the volume control, and the driver has refused).
THE RUDE DRIVER SAYS" SOME PEOPLE COMPLAINT WE ARE NOT ABLE TO HERE". IMAGINE MY PLIGHT FOR THE LAST 1 1/2 DAYS OF TRAVEL AND BEAR WITH THIS HIGH NOISE JUST IN THE EAR.

8. I had to bear this torture till we reached Palamaneru and stopped for tea. then Again I requested the driver to reduce the volume. It seems he knows this proble in the seat No 7 and told that it can be stopped only, or bear it. I requested to sptop this sound.
THIS IS AGAIN IGNORED AND THE TORTURE CONTINUED TILL BANGALORE.
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Aug 14, 2020
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