[Resolved]  Redington India Limited — Horrible service - Toshiba Laptop

Address:Hyderabad, Andhra Pradesh

I have submitted my laptop adapter which is under warranty at Redington India Limited, Somajiguda, Hyderabad on 14th August 2010. I was told that it takes one month to get the new charger. When i tried calling after one month phone is always busy for a week. Then i made time to visit Redington office. To my surprise, the receiver of the phone is kept aside. When i questioned engineer on this, i got a reckless answer that - "You want me to talk to you or keep answering phones?". After lot of discussion on this, phone was made available at the office.

From then onwards, phone was made available and to my surpise i came to know after 30 days that my request is not yet sent to Toshiba. Till today(8 Nov 2010) when ever I call Redington I get an answer that it is going to take 5 days more. After 5 days again i get the same answer. It is very very frustating with the time and energy i have wasted i would have bought new adapter.

Can somebody help me with the escalation point of Toshiba as this is total damage to reputation of Toshiba.
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Aug 13, 2020
Complaint marked as Resolved 
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Redington India Limited — Service not efficient!

I am an IBM employee, I have given huwai Data Card for repairs to redington on 26-12-08
i was commited a max time of 15 days, It's now one and half month passed i still have not received my data card
i am being told by representatives that it is stuck with customs and due to some documentation it is being delayed.

i am facing too much problems due to such hopeless service.


Hope at least wil get good outcome of this mail.
we are also facing same problem
we are given intel 945 gcpe motherboard
after some days they replaced other board with no disply
when we contact them they told, they cant do anything,
"contact customer care and place another service claim request"
when we placed new service request and gone to reddington service center
they hold our service executive for more than one and half hour
they told "we cant do anything because of some system updation"
and they behave as very badly
now
what we lost, we provided new motherboard to our customer
and lost 3000/-
and lost both our & customer's time

Redington India Limited — Phone always busy

Redington India Limited, is unfortunatly the service provider for all all Blackberry Phone in India.

Whenever you call their service center number[protected] either it will be busy or no one will answer. I guess it will be busy only when they use the phone for their personal work.

Just to see how long it will take for me to get through their line, I tried continouly for 3 hours. Either no response or busy.

I am calling them to find out the stauts of my phone which was given for servicing 8 days back - needless to say - they behave and take all the time in their world ....do they care about custormers?

They should shut shop if they cant even answer a customer's phone. I am pretty much sure, that once I drive all the way to their service center, they will say the phone is not yet come from XYZ location

Redington India ( Hyderabad) — Poor Service

I have ordered HP print heads of Officejet printer by giving the old print heads and had to pay the amount in advance. Its been more than 10 days and yet the new print heads are not available, the response to the customers at Redington Hyderabad is very very poor.
Work order no: HY/10/02095

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    Redington India  Address
    Redington (India) Limited SPL Guindy House, 95 Anna Salai, Guindy, Chennai, Tamil Nadu, India - 600032
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