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[Resolved]  Redington india ltd. — worst service / worst support team

I have a problem with my HP Photosmart c6188 All in one printer with Serial No: MY68QD40ZC. I have contacted HP online support and as suggested by HP I have taken printer to the authorized service provider here in Hyderabad. The service provider is
Redington India Ltd.
F2 1st Floor GS Mall Rajbhavan Road
Somajiguda Hyderabad.

On 15th of June I have given printer for repair, the work order number given by Reddington is HY/09/01475. Also I hold a online complaint with HP, the complaint No: [protected]. The engineer there assured that they will call me with the status of repair within 48 hours, but even after more than 1 week I didn't receive d any call from them. I have contacted Reddington daily for the repair status, but no response from them. When ever i called them, they used to take my work order number, my contact number and tell that they are going to call me within 30 mins, but their 30 mins didn't over till now it seems. Today on 23rd June 2009, I personally went to Reddington, they have replied me that the concerned engineer is on leave so they cannot process my request. This has created problems to me as I may be needed to print important documents.

Over all I am very upset with the service provided by HP and the HP's authorised service providers. Now I want HP either to refund back the cost of printer or give me a new printer for the trouble caused by the provider and the negligence.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

Worst service support by redington india, infanty, bangalore service center people. They don't know even basic trouble shooting skills also. if mobile is not under warranty better to give outside, instead of autorized service center.
I am shankar working in a NGo based at Dharmapuri District last month i have given my hp printer 3500 series for repair at Salem Redington centre, they have done it and charged for more than Rs.700/- just after 20 pages print out again get struck then went and given to the same place they were told that the clynder got damaged and will be cost for Rs.800/- I asked them if you replace the material the damaged one should be handed over to me, then they were saying cylnder is not the problem board is the problem and we can not assure you any gurantee. The new machine itself Rs.2400/= only, i am in doubt on the ethics of the prpersonnel.

Kindly respond and should not try to cheat the customer who may not aware of the technicalities.

M.Shankar.

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    Redington India
    Customer Care Service
    Customer satisfaction rating
    68%
    Complaints
    40
    Pending
    0
    Resolved
    27
    Redington India  Phone
    +91 44 3028 7901
    Redington India  Address
    Redington (India) Limited SPL Guindy House, 95 Anna Salai, Guindy, Chennai, Tamil Nadu, India - 600032
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