[Resolved] Regional Passport Office Chennai — One of the Worst Service in India | |
Hi This is Rajkumar. I have applied passport for my spouse in Regional Passport Office Chennai. When i was applying passport she doesn't have her name attached in a ration card So we have submitted the Bank Stmt. But She was having bank statement for 10 months. The RPO staff asked bank statement for 12 months otherwise give a proof for you previous stay. So we decided to give ration card for her native place from her parents. So there will be two police verification one is in Chennai the present address and the other is Dharmapuri her native place. We applied this by Nov 2007. The police verification was cleared in Chennai after one month and the status of our file in RPO website is "Your Police Report has cleared. File is under process". But the police report has not cleared in Dharmapuri. After few weeks (Jan 2008) the status in RPO website was Discrepancies in Your File. You will be informed through a letter. So my wife went to passport office and got appointment with RPO. She spend the whole day in passport office and finally in the evening she got appointment. Then the passport officer said we didn't receive police report from Dharmapuri. So wait for few more weeks. Then my father-in-law directly went to DSP office Dharmapuri and struggled one and 1/2 months and finnaly the police report has been sent to Chennai from Dharmapuri (By 4th March 2008). Now 13th March 2008 my wife went to passport office and inquired. The RPO staff saying still we didn't receive the file. We got frustrated like anythink. Will the process change ? As a citizen of India why are struggling to get a passport for 5 months. Is it possible to raise this issue in High Court or Supreme Court. Because there are thousands of people facing the same problem. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 54 Comments | |
Comments
I too faced similar problem, atlast received the PP after 18 months
Dear Sir/Madam
I have applied for passport on June 11th 2008, the file number being A030959 / 08. I require to submit passport as a mandatory document in my organization, without which my job is at stake, Though I have written several mails, there was no response and I even tried calling up several times to the passport office but noone picks the calls.For the past 3 months, my passport status shows "Dealing Section marked Movement on your file". I need my passport immediately. Pls give me suggestions and requesting the passport officials to give my passport quickly.
I have applied for passport on June 11th 2008, the file number being A030959 / 08. I require to submit passport as a mandatory document in my organization, without which my job is at stake, Though I have written several mails, there was no response and I even tried calling up several times to the passport office but noone picks the calls.For the past 3 months, my passport status shows "Dealing Section marked Movement on your file". I need my passport immediately. Pls give me suggestions and requesting the passport officials to give my passport quickly.
Hi,
I am a NRI and trying to obtain a passport for my mother a Senior Citizen, who is at her 80's on a priority basis. For Tatkal scheme as per them it will take only 3 days. But it is all Bogus because with out bribing nothing works out in RPO. The staffs are found so conceited and they work as if they are doing free service to Indian citizens.
As per the RPO website they need TWo photo proof to issue PP on TATKAL but they still avoid by giving some invalid reasons to make people to struggle.
The worst part of it is making elderly people to wait in queue for hours to gether.
God only save our country.
I am a NRI and trying to obtain a passport for my mother a Senior Citizen, who is at her 80's on a priority basis. For Tatkal scheme as per them it will take only 3 days. But it is all Bogus because with out bribing nothing works out in RPO. The staffs are found so conceited and they work as if they are doing free service to Indian citizens.
As per the RPO website they need TWo photo proof to issue PP on TATKAL but they still avoid by giving some invalid reasons to make people to struggle.
The worst part of it is making elderly people to wait in queue for hours to gether.
God only save our country.
HI,
I agree. I am facing the same problem. I am currently in chennai and my local police report is clear, but my police report in Pune has not been cleared yet. I went to the passport office and told me to contact Pune commissioner's office. I dont understand how in the world will i contact them when i have moved out of Pune.
The system is hopeless.
I agree. I am facing the same problem. I am currently in chennai and my local police report is clear, but my police report in Pune has not been cleared yet. I went to the passport office and told me to contact Pune commissioner's office. I dont understand how in the world will i contact them when i have moved out of Pune.
The system is hopeless.
Ya The Same Thing Happend in my side also.
one more comment on the passport issue i would like to add is...never apply for a passport through agents in chennai. If you submit the application through them, your file number would be allocated only after 30-40 days. this fact will not be intimated by the agents when you approach them. My wife and son have applied for passport through an agent. Agent said the application has been submitted in the month of February and when we got the reciept (after so many follow up with him) after several weeks it was showing a date of April. We did not recieve the passport so far. Chennai RPO is the worst Rpo in the entire India. By any chance, dont go to RPO chennai or even if you go dont go through an Agent. You may find lots of add in the web saying that they are authorised travel agents but are good for nothing fellows... once they get their fee they will scoot off. If you apply for a passport in Kochi / Bangalore / Hyderabad you will get it in within 30-35 days but here it takes more than 60 days... Who will change it...Very pathetic government officials...
Yes i agree with that.In chennai passport office is very very worst condition and worst lazzy people wotrking.they are not working properly.They are just coming and getting and going home.Then they with their family.Government has to provide new roles for them.They recruit new young and energitic persons not lazzy persons like they are.Most people falt in a problem with that chennai passport office.That is worst.If govenment will take severe axction against them.Then only they work fastly and rectify the passport delay and other process also.
http://ibnlive.in.com/news/cbi-arrests-passport-officer-on-corruption-charges/91138-3.html
This link will explain the reason for all the complaints... Regional passport officer arrested yesterday for running parrelol passport office... Asking for Rs. 13000 for a tatkal passport...treating the ordinary passport application as garbage...The officer - Sumati Ravi chandran was earlier promised to fight against the corruption in RPO chennai now she has landed herself in CBI's net... What a shame... Where is the government... Why MEA is not doing anything...its a shame...for the entire nation...So by Rs. 13000 any terrorist can take a passport... The officers involved should be charged against conspiracy against nation and to be treated like betrayers..
This link will explain the reason for all the complaints... Regional passport officer arrested yesterday for running parrelol passport office... Asking for Rs. 13000 for a tatkal passport...treating the ordinary passport application as garbage...The officer - Sumati Ravi chandran was earlier promised to fight against the corruption in RPO chennai now she has landed herself in CBI's net... What a shame... Where is the government... Why MEA is not doing anything...its a shame...for the entire nation...So by Rs. 13000 any terrorist can take a passport... The officers involved should be charged against conspiracy against nation and to be treated like betrayers..
I have applied passport for re-issue through agent in chennai during apr 2009 but till now i didn't receive file no nor receipt. This is really disgusting. Many times i called up or visited in person to get the status but negative answer, they say still my receipt is not yot generated. how can i resolve this. Please suggest me what action can be taken.
I have applied for passport on (25/062008) file no (z357527). Still have not got my passport.I have send a letter to passport office on (12/03/09) .They have asked me to send a new demand draft on (30/03/2009)since the validity of demand draft has expired. I have furnished it on (08/04/2009).I have got a report status form speed post that they have delivered on (13/04/2009)speed post number(ET[protected]IN) still I have have not got any response form the passport office.
The services in passport office are the worst. I had to stand in queue to pay for the demand draft after verification of my application for about 2 hours. The system hanged so that, they could not process any payments. Also, there was power failure and there was no backup power. There was no proper information on what is going on. There was no one to guide the people including aged people. This should change
I suggest you to write email and fax to the following person, resend eamil every day until, if you are lucky you will get reply. Money is ruling in Indian government, only GOD can save India.
FYI:- My case was solved through PUBLIC RELATIONS OFFICER (PUBLIC GRIEVANCES),
Government of India
Ministry of External Affairs
CPV Division, DelhI
CHIEF PASSPORT OFFICER
Shri R. Swaminathan,
Joint Secretary (CPV) & Chief Passport Officer,
Ministry of External Affairs,
Room No. 20, 1st Floor, Patiala House Annexe, New Delhi-110001
Tel:[protected], 23384497, Fax:23782821
Email: grv.[protected]@mea.gov.in
PUBLIC RELATIONS OFFICER (PUBLIC GRIEVANCES)
Public Relations Officer (Public Grievances)
Tel:[protected], 23384497 Fax:23384461
Email:grv.[protected]@mea.gov.in
Please Quote your File Reference Number in Subject
FYI:- My case was solved through PUBLIC RELATIONS OFFICER (PUBLIC GRIEVANCES),
Government of India
Ministry of External Affairs
CPV Division, DelhI
CHIEF PASSPORT OFFICER
Shri R. Swaminathan,
Joint Secretary (CPV) & Chief Passport Officer,
Ministry of External Affairs,
Room No. 20, 1st Floor, Patiala House Annexe, New Delhi-110001
Tel:[protected], 23384497, Fax:23782821
Email: grv.[protected]@mea.gov.in
PUBLIC RELATIONS OFFICER (PUBLIC GRIEVANCES)
Public Relations Officer (Public Grievances)
Tel:[protected], 23384497 Fax:23384461
Email:grv.[protected]@mea.gov.in
Please Quote your File Reference Number in Subject
Hi i am Afzal,
I applied my pass port on month of may 2009.The police verification has also finished on the month of july 2009. After that there is no response from the RPO. I am continuing making a call everyday but the phone is busy or just ringing.I had made a call more then 100 times But no one is picking the phone.No one is giving the proper response.I don't know whether they are really busy or simply keeping the phone out of range .I don't know what i want to do.But our indian government services is very worst.My file number is A020859.When i am checking status at the website simply it showing "Your police verification has been finished and pass port is under process".I Didn't know that i will get my passport or not.Kindly do your best.Becoz most of the indian peoples are having these king of problems. When we get the solution of these types of problems.
I applied my pass port on month of may 2009.The police verification has also finished on the month of july 2009. After that there is no response from the RPO. I am continuing making a call everyday but the phone is busy or just ringing.I had made a call more then 100 times But no one is picking the phone.No one is giving the proper response.I don't know whether they are really busy or simply keeping the phone out of range .I don't know what i want to do.But our indian government services is very worst.My file number is A020859.When i am checking status at the website simply it showing "Your police verification has been finished and pass port is under process".I Didn't know that i will get my passport or not.Kindly do your best.Becoz most of the indian peoples are having these king of problems. When we get the solution of these types of problems.
yes, the one of the BEST WORST service i can say. no reply VIA MAIL, PHONE
I totally agree with Rajkumar, the same thing happend for me also. I applied for the PP Renewal before 8 months, even police enquires was done 3 months before. Whenever i approach the PP office, the answer from the officer is in another 10 days you will recieve the passport. Now almost 2 months has passed but still i didn't recd the PP.
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my status is "will be dispatched in seven days " from last couple of months