[Resolved] Relaince Bigtv — Horrible Customer service | |
I purchased a BIGTV connection which stopped working within 3 days from installation. I made a compliant to the Customer care which i think should be awrded the "Lousiest Call Center". My Complaint number is 75766814 made on the 13th September. The complaint was registered and i was promised that the service engineers would fix the set top box within 48 hours (Imagine such a long time to fix a simple problem.). But the 48 hours promised has turned to be over 5 days and yet there is no response from the so called service engineers. I have called the customer care and the numbers of all the service engineers over 10 times daily to get the set top box working, but it all falls in the deaf ears. It makes wonder why DTH companies like BIG TV invest so much to boost their sales but are totally unmindful in servicing their existing customers. I hope somebody will look into this and help me get my problem fixed. I also represent the numerous BIG TV customers who pay their money only get 3rd rate services from them. P.S The customer care personnel do not answer you if you ask them how we can surrender the connection. they say that there is nothing like returning the connection. So the money once gone is gone forever. Beware people... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 11 Comments | |
Comments
I have had the same experience with this company and regret buying a connection. I think we must all file a complaint with the consumer forum on cheating.
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BIG TV — Horrible customer service
I purchased Big TV connection and was told to contact the customer care number for the activation. I was given a work order[protected] and was informed that the connection willbe activated in 48 hrs.Even after 4 days when none turned up nor called, i conatcted the customer care and was told that it will be done in another 48 hours.None called as usual.Connecting to the customer care which only single point of contact takes more than 10 minutes. Ultimately i had to conatct the retailer after 10 days to get the connection done. He was able to manage it for me.His service levels was better than that of BIG TV(a relaince AGAG group of comapny). After one week angain the conection used to go off every 30 miuntes. Agin i conatcted the custore care.The attitude was pathetic. Again i was told i will be attnded in 48 hrours.as usal none conatcted. Later i was told by a friend to try reconnecting the cables near the settop bax and also at the Dish end.Which ultimately worked.Till date none for Big TV has bothered to enquire the status. I have never seen such a pathetic and horrible service. my complaint no. is 81598607 its pending since last 45 days due to misguidence by customer care executive
mere yha apka connection hai
I purchased BIG TV DTH service 1 months ago, when I was purchasing the dealer said, they will give 180+ channels for 1 year without any charges. Even I checked in Big tv web site also they mentioned the same what the dealer said. But after some days they suddenly stopped some channels without informing. when I called for customer care they said that, those channels are payable channels. please take an action about this.
I'm also facing similer problem.
I purchased Big TV Package for Rs. 4990.00 on 9th Sep, 2008 and opted for MAX subscription. Now I'm getting calls regarding my payment for subscription being due on 17th Dec, 2008. As per my information on purchase of MAX 4990 offer I was to get 1 yr Max subscription for free. However when called the call center executives they are not able to provide me with any detail with a simple reason that there isn't sufficient balance in my a/c and the solution is to recharge my a/c by paying subscription amount. I don't understand why am I asked to recharge my account when I'm suppose to have the subscription free for a year.
I also had similar issue for wrong package being applied to my account before also, please see below mails for details for the same.
I purchased Big TV Package for Rs. 4990.00 on 9th Sep, 2008 and opted for MAX subscription. Now I'm getting calls regarding my payment for subscription being due on 17th Dec, 2008. As per my information on purchase of MAX 4990 offer I was to get 1 yr Max subscription for free. However when called the call center executives they are not able to provide me with any detail with a simple reason that there isn't sufficient balance in my a/c and the solution is to recharge my a/c by paying subscription amount. I don't understand why am I asked to recharge my account when I'm suppose to have the subscription free for a year.
I also had similar issue for wrong package being applied to my account before also, please see below mails for details for the same.
Hi, I have the same experience with the customer care, I have ever seen such a worst customer service like big tv. I have requested for a relocation installation and even after a week also there is no reponse. I have made 24 calls to the customer care and each time waited for at least 30 minutes to talk to a customer care person. Each time the complaint is closed with number not reachable or something like that. I have updated 2 mobile number and my land line number but its not reachable for them. I dont know how to escalate it. can any one have any escalation point for this? or do we need to go to consumer court? this is realy worst than worst!
Reliance Big TV — money deducted
My account no is[protected]. Rs 175 deducted from my account.. But they r not refunding even after complaining...error 4oo & no response from customer care service
since from 20/06/2014 we lost the signal of our reliance big tv connection(error 400). but the day was still sunny. later we tried to contact the reliance big tv coustemer care service. but we got no response.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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