[Resolved] Reliance Big Tv — Unauthorised change of package and deduction from credit balance
I took connection on 29 Sept 08 and got 3 months free South Premium for Rs. 2490 offer.
On Jan 6 I recharged with 300 and called up for change of package to south starter. Then I was told that your start date is 10Oct and not 29 Sept and so have to call on 9/10 Jan only for recharge/change of package. I was also confirmed by customer care that 300 is balance in my account.
I called on 9th Jan and was shocked to learn that balance is only 176 Rs. I asked why? no answer from BIG TV customer care. Told to lodge complaint. I did and am following up daily but am informed that it is being looked into but cannot tell why balance is getting reduced. Yesterday it became Rs. 88 only and nobody can answer or settle complaint. Then suddenly one customer care executive checked and told ths deduction is for NDTV top up which i took in OCt 08. I asked why I should top up when the same was inclkuded in SOuth Premimum package which was offered free for 3 months when I tokk connection in Sept 08. Now she told that in Oct 24 it was removed from the pack by BIG TV and so they have added Rs. 45/month from that day for this pack and when I recharged, they have deducted all pending dues against this.
This is clear cheating by Reliance. When some package is given free for 3 moths, they are bound to continue it for 3 months. And also when they removed channles, they should have asked me and did the top up only with my permission. They are just playing with customer mmoney. How can I recharge now if amoiunt gets deducted without any reason? Also, I am not allowed to chnage package. Automatically it is getting renewed .
I think I should aproach consumer court now. Please guide me.
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Aug 14, 2020Complaint marked as Resolved