[Resolved] Reliance Big Tv — Unauthorised change of package and deduction from credit balance

[Resolved] Reliance Big Tv — Unauthorised change of package and deduction from credit balance

M Mathew Varkey from Pune, Maharashtra

I took connection on 29 Sept 08 and got 3 months free South Premium for Rs. 2490 offer. On Jan 6 I recharged with 300 and called up for change of package to south starter. Then I was told that your start date is 10Oct and not 29 Sept and so have to call on 9/10 Jan only for recharge/change of package. I was also confirmed by customer care that 300 is balance in my account. I called on 9th Jan and was shocked to learn that balance is only 176 Rs. I asked why? no answer from BIG TV customer care. Told to lodge complaint. I did and am following up daily but am informed that it is being looked into but cannot tell why balance is getting reduced. Yesterday it became Rs. 88 only and nobody can answer or settle complaint. Then suddenly one customer care executive checked and told ths deduction is for NDTV top up which i took in OCt 08. I asked why I should top up when the same was inclkuded in SOuth Premimum package which was offered free for 3 months when I tokk connection in Sept 08. Now she told that in Oct 24 it was removed from the pack by BIG TV and so they have added Rs. 45/month from that day for this pack and when I recharged, they have deducted all pending dues against this. This is clear cheating by Reliance. When some package is given free for 3 moths, they are bound to continue it for 3 months. And also when they removed channles, they should have asked me and did the top up only with my permission. They are just playing with customer mmoney. How can I recharge now if amoiunt gets deducted without any reason? Also, I am not allowed to chnage package. Automatically it is getting renewed . I think I should aproach consumer court now. Please guide me. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sr4gs

from Gurgaon, Haryana

BIG TV — UNAUTHORISED DEDUCTION OF AMOUNT

I am a BIG TV Customer. My BIG TV Smart Card No is[protected]. The monthly subscription is Rs 135/-. I had recharged my smart card for Rs 300 on 14 May 10. From first week of June 2010, I was unable to view any channel. I lodged several complaints with BIG TV CUSTOMER CARE in the form of telephone calls and emails. No positive response emerged from BIG TV. They in turn duducted all my balance amount in the smart card. However, they assured me that all the deducted amount will be reverted back into my account in a day or two, provided I should further recharge my account.

I further recharged my account for Rs 200/-. That amount too was deducted. Now I am wasting my time calling the customer care. The Customer Care Executives insisted that, it is the fault of the company and not of theirs.

It is not understood as to why a lackadaisical approach is being taken by BIG TV. The deduction of amount is purely unauthorised and clearly indicates their inability to clarify the complaints of the customer. I am hoping that, all the amount deducted will be reverted back to me by the BIG TV. Else, I should take legal action against theCompany

SSRK

from Chennai, Tamil Nadu

I agree with this comment. They will not mention why the amount was deducted, why it was not informed the customer earlier etc.

Government needs to take an action against these things. They need to do right guidelines for these providers. They are acting on their own and wish.

Even when the receipt is generated, it will not provide the details of which channel and what amount and how long will it come etc.

Even petty shops are able to give a detailed billing, these guys are doing like this. Very very very bad service...Not recommended at all.