[Resolved] Reliance Big Tv — Delay in installation | |
I have taken a new Big tv set top box on 30th august and i have requested your customer service for new installation.The excutive generated a work order id - [protected] in the name of Biswabhusan Mohanty and told me it will get installed within 24 hrs. on 31st another executive gave me a complaint no.75028925 and told as i am in karnataka, it will take 72 hrs to get installed.again on 3rd i called he told me immediately your engineer will call and come for installation and again he gave me a complaint no.[protected] and told me installation wil be taken place on priority basis as he sent mail to local engineer. But i am surprised today is 5th and the mail is taking that much time to travel from mumbai to bangalore. it is already been 7 days and i am still there where i was. If you dont have the capability to provide service, then you should not launch. Reliance is a very big company but it is losing faith of customers by doing all these. and one more thing when you call to customer care it takes 15 mins to get connected. Now i can understand why people are preferring for any other dth like tata sky or dishtv.I have lost faith on you. I have problem that i have purchased the set top box from a outlet and it can not be refunded and even i can not do anything except waiting.and i ll suggest everybody to go for any DTH service other than BIG tv. I dont know whether this mail put any impact on you or i get any response from your side. But i cant hide my frusrtation. Reliance ada group is worst service provider in india whether for WIMAX or BIGTV. It is not going to stay in competition with any other brand. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 25 Comments | |
Comments
I am one of the distubuter in Hyderabad, Andhra Pradesh, Some of our customers Insulation are pending since from 20 days. There is no response of the company, some the details are Smart card No.[protected],[protected],[protected],[protected],[protected], [protected],[protected],[protected],[protected], there are the number which are pending. Are else I have to return all the Big DTH back to you, So kindly solve the problems early as possible .,
I Agree!!!
I have never never seen such awful servicew. I bought the box on 002/09/2008 and till date nobody has come to install. Customer care is blissfully ignorant of what is to be done .They dont even give the contact No, s of higher ups or mail Id to escalate the issue.
I fully ebdorse that nobody should attempt to buy BIG TV. It will be a VERY BIG headache.
I fully ebdorse that nobody should attempt to buy BIG TV. It will be a VERY BIG headache.
I had taken a Big TV connection on 28.08.2008 and the sales person promised to install within 24 hours. It is more than 19 days, the promised installation is as Big as BIG TV. Their customer service is non existence . The call center staff do not know what they are talking about. No local person to whom you can contact and talk to. All future purchaser be aware, PLEASE DO NOT GO FOR BIG TV, you will regret the movement you pay these guys.
I logged a call on 23 Sep 08 mid afternoon.They give me a workorder #[protected] and said they need 72hrs time to complete the installation.But nobody called me nor SMS.Just half an hour back I only called one technical person and he said today he will complete the installation.Today I am waiting for them to come????? This is not a right service!!!
Or else you can call me on my cell.[protected]
Or else you can call me on my cell.[protected]
hi all, just to add to all these..i would say NEVER EVER CHOOSE BIG TV if you are planning to buy one. I dont know if they cannot provide quality service why they start such business. ALWAYS CHEAP things come with CHEAP QUALITY. somehow i got the installation done in 48 hours, but after that on 23/09/08 i had a probelm with the STB, it is just showing "First insatallation, Siganal Checking, Poor signal " with just one block of an indication of signal strenght. The screen doesnt go backward or forward from there.When i called them first, they said a service engineer will come to my place within 48 hours, then on the third day they said its actually 72 hours, but beleive me nobody turned up till now. i even spoke to one of the supervisor in their call centre byt he name Dileep.Everybody keep promising and assuring that the engineer will come tomorrow..I DONT know if they KNOW the meaning of the word TOMORROW. They do not even provide a number for the technical team. IF some one knows a local person in Chennai who can fix this issue, please pass on his number to me.i will pay him and get it rectified as I DO NOT have faith in the Relaince big TV anymore. OR let me know if there is an option to Return this product. Anybody has any infor pls contact me @ [protected]..And MY SINCERE ADVICE..PLS DONT CHOOSE BIG TV if you planning to buy a DTH.
Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.
I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.
2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated
I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.
2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated
Reliance products should not be purchased on launch. Wait and watch for a year till they work out internal processes before taking any risks. Well most of you dont have the brains and will jump again at the next Reliance offering nevertheless without any inquiry.
I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.
2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated
I had thought plenty Reliance experiences online should make you to think before applying. So well stupids like YOU ALL DESERVED THE CRAP Reliance is dishing out.
2 Cents
Reliance Mobile - Go for Vodafone
Reliance Broadband - Go for Airtel or MTNL/BSNL
Bigflicks.com - Go for Seventymm.com
BigTV - Go for Tatasky (as of now)
Reliance Life - Go for Max New york Life
Reliance Gen - Bajaj Allianze or ICICI Lombard
Adlab - Go for PVR
Big Home Video DVD - (Widescreen DVD available in 4:3 screen only) might as well buy pirated
I am also a sufferer like others. I got the connection on 30.09.2008 for two tv sets under subscriber id[protected] &[protected] from Rohini Sector-7, Delhi. Two Set top boxes were installed under one dish. I opted for six months free scheme. The person who installed the equipment told that in the bigining u will be getting more than 200 channels. He got two copies of a form signed from me in a hurry and told me that rest we will do ourself. Now since last week I am getting SMS messages on my mobile saying that my charges of Rs.265 towards each of the above subscriber ids are due on 28.12.2008. The amount has started increasing in subsequent messages to Rs.279 & Rs.294/-. On contacting the dealer he further contacted the sales office no. of times but no response has been received. On the customer care service no. they have informed that the record is showing the scheme as three months.
No of times we keep on getting telephones towards feed back of the service. The problems informed to them are also unattended.
Can some on give me the email id of some higher official of the company may be MD or Chairman. so that the problems are highlighted to them. They might not be aware of the facts.
JS Kapoor
No of times we keep on getting telephones towards feed back of the service. The problems informed to them are also unattended.
Can some on give me the email id of some higher official of the company may be MD or Chairman. so that the problems are highlighted to them. They might not be aware of the facts.
JS Kapoor
Sun direct+ only Rs.500,
refer my id no.[protected] when i have recharged for annual subscription for 10 months + 2 months free on it total for 12 months on 25.03.2009 starting from 26.03.2009. my next recharge is due on 26.03.2010. earlier, on installation, i purchased a channel "color" for two months. i have already purchased recharge coupe for Rs. 2, 100/= however, on your request for one rupee i purchased Rs. 25/= coupon. Now my account should show a credit balance of Rs. 24/=.
I am extremely surprised you are charging 90 paise per day for a channel Color. Why are you doing so. Is there any term and condition in your business or not. Write me now your terms and conditions to my e-mail address. So that i could know your terms and conditions & hidden charges for watching Big TV.
Sometime, you flesh a message that there is no balance in your account till date. How do you people work? You know I have already recharged my account with Rs. 2125/= on 25.03.2009.
I am fed off your services. Please write immediately the terms and conditions for watching your Big TV.
my e-mail address is [protected]@yahoo.com
I am extremely surprised you are charging 90 paise per day for a channel Color. Why are you doing so. Is there any term and condition in your business or not. Write me now your terms and conditions to my e-mail address. So that i could know your terms and conditions & hidden charges for watching Big TV.
Sometime, you flesh a message that there is no balance in your account till date. How do you people work? You know I have already recharged my account with Rs. 2125/= on 25.03.2009.
I am fed off your services. Please write immediately the terms and conditions for watching your Big TV.
my e-mail address is [protected]@yahoo.com
Hi guys, so i am one more joining with the same frustration. It's being one month and dispite of all complaints and calls almost 10 -15 still no installation done. I AGREE WITH U ALL THAT NO ONE SHOULD EVER BUY THIS> THIS IS PATHETIC>>>> ACTUALLY THE WORST I HAV?E EVER SEEN. Cant even throgh the things away as have spend money over it...
Hi Guys, i m also strictly aggree with you.i m also facing same problem from 20 days but nobody come to me or visit the site for resolving the problem.
Can anyone pls tell me about the offer of Rs 2390/- ? I just have a confusion weather the value of set top box is included in it or do i have to pay an extra Rs1490/- .. So far as my own calculation i found the value of 1490/- is included in it... cause Diamond pack cost Rs 270/- take it Rs 300/- (including tax), 3 months free that is Rs 300*3=900/- Rs addition 1490/-(set top box) makes it to Rs 2390/-..
While today i went into a RELIANCE CUSTOMER SERVICE in Malleswaram they told me that even after i pay Rs 2390/- i have to pay an addition of Rs 1490/- for the set top box... can i know did you pay the same??
While today i went into a RELIANCE CUSTOMER SERVICE in Malleswaram they told me that even after i pay Rs 2390/- i have to pay an addition of Rs 1490/- for the set top box... can i know did you pay the same??
I'd purchased big Tv at rs 1590. The dealer told me that the dissh will be supplied by service engineer who is visiting your place for installation and give me only the settop box. Now when the engineer reached my place he is asking for Dish and cable. i told him that as per the dealer the dish will be provided by yourself but he disagress and asking rs 1200 for disk and 10rs per metre cable and 350rs as installation charges. When i approached to dealre he simply refuses to give the dish and saying that the dish will be provided by service engineers olny they are only providing the STB. I'd call the customer care but they are saying that there is not other way u have to purchase the the dish.
I'M SINCERE REQUEST TO ALL DONOT PURCHASE ANY RELIANCE PRODUCT AS THEY ARE NOT TRUST WORTHY WITH POOR CUSTOMER SUPPORT IN ALL THE PRODUCT WHETHER IT IS MOBILE SERVICE, BROAND BAND SERVICE OR DTH SERVICE.
I'M SINCERE REQUEST TO ALL DONOT PURCHASE ANY RELIANCE PRODUCT AS THEY ARE NOT TRUST WORTHY WITH POOR CUSTOMER SUPPORT IN ALL THE PRODUCT WHETHER IT IS MOBILE SERVICE, BROAND BAND SERVICE OR DTH SERVICE.
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6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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Reliance Big TV — installation delay no response
31st aug i have purchesed relainance big tv my work order no [protected] not yet installed call center daily given wrong commitement and there is no response totaly useless call center useless sales team customer suffer today also there is no response from relaiance...worst service...