[Resolved]  Reliance Big Tv — Bad support after sale

Dish TV — V.poor after sales service

I have taken Dish TV from Dealer M/S Amol Enterprises, Fort Songadh Dist TAPI
Frequently there was problem of Bad Signal.
Dealers service is very poor even after paying for recharge twice he did not recharge my package for 2-3 days.
Since he is the only dealer in Songadh the behaviour of this dealer is very rude.
Due to bad signal quality I had to shift my Dish Antena on roof top & additional charges of-200 was charged from me for doing so.
After 1 year there was problem with Internal circuit which was replaced by dealer.( Rs 350)
Now from last 10 days the Dish TV is not working , dish TV customer care is saysing card is corrupt where as the dealer is not fixing the problem.

My Dish TV Reciever is Lying with Dealer from 10 days for repair.

I will give you the email id of Dishtv customer care just mail your concern their for quick action on your complaint along with your complaete details like VC No, address and contact number.

Email id: [protected]@dishtv.in

Reliance Big TV — I am very upset such type of service

I am subscriber of Reliance Big TV and my ID No is[protected] . I have lodge complaint on last saturday and complaint again lodge on Tuesday (evening). But any represtative or engineer not repeat not concerned on my mobil and not my home. I am very upset such type of service.

It is strange that they are not showing the English cinemas though the offer says that English cinemas. It is a fraud played on the customer that should be fought to the end and not allow the bigwigs to defraud the public.

It is true that they do not listen to the problems of the customers. ONly one person gave me a patient hearing once that too not on the toll free number but on the pay number phone.The so called toll free number is another big hoax since it is always reported by the BSNL as not in existance.

Reliance Big TV — Regarding deduction of wrong charges on Packs

HI,I AM UDAY BHARDWAJ
I HAVE PURCHASED THREE MULTIPLE CONNECTION OF RELIANCE BIG TV ON 23/09/2008, IT WAS FREE FOR ONE YEAR WITH POPULAR PACK.

NOW FREE PERIOD HAS BEEN OVER. AND I HAVE RECHARGED IT WITH 6700/-ON 25/09/2009, FOR DIAMOND PACK FOR 12 MONTHS IN ALL THREE CONNECTIONS.I WAS TOLD THAT CHARGES WILL BE APPLICABLE AS RS. 2978/-FOR FIRST CONNECTION AND RS. 1787/-ON REMAINING TWO CONNECTION.

TOTAL AMOUNT SHOULD BE RS.6552/- FOR ONE YEAR

NOW I HAVE ACTIVATED MY CARD N.[protected],[protected] WITH DIAMOND PACK FOR ONE YEAR.

BUT NOW they HAVE NOT ACTIVATED MY THIRD CARD[protected]

THEIR CUSTOMER CARE EXECUTIVE TELL ME THAT THEY HAVE DEDUCTED RS.2978/- FOR MY SECOND CARD BUT IT SHOULD BE RS.1787/- DUE TO THIS MY THIRD CARD STILL PENDING FOR ACTIVATION.

KINDLY DO HELPFUL FOR ME

THANK YOU.

Regards
Uday Bhardwaj
[protected]

Reliance Big TV — money charged but not yet received connection

I have purchased Reliance BIg tv coonection at my doorstep from the marketing executive ,
on 18-sep-2009,there customer care numbers are not existing ,i think they have cheated me they have taken amount 1490/- RS,I want to drop complaint against the person promod bramhne.
please guide me on this how can i refund my money back

Reliance Big TV — Forged Billing for the service not rendered

Hi,

This is my Smart Card Number :[protected]

I have been having problem with the reliance Big tv from 1st Sep and with doubt that balance could be low topped up the account by 500 rs ,based on this complaint Number () they have replaced my Set of box on 12th September 2009 and after that also there was problems with bigtv and with Further follow-up (Interaction id [protected]) & Complaint number[protected] they technician upgrade the Bigtv software .

After that I was charged for 800 Rs against the Setoff box was changed on Oct-5th against this complaint number[protected] , which was never done and I have been following up with the customer care for the past 3 days with no use and they mentioned that they cannot take complaint and gave me a Interaction number after a lot of escalation and inhuman wait time of 40 min ([protected]) on 7th Oct 2009 . as per this interaction the lead assured that issue should be resolved and the matter was escalated to billing department and will get back to me in 24 hours nothing happened so far.

I would reiterate this is one of the irresponsible Customer service team I ever worked with who doesn’t even understand the language what we are talking.

Reliance Big TV — Delayed Handling of request

I had placed a relocation request on 24 SEP 2009. Relocation done on 3rd OCT. After that on 04 SEP service of my BIGTV got suspended.

I have previously recharge my account with 1000 (700 for Relocation & 300 for monthly service). But when I called customer care they told me that 289.00 Rs has been wrongly deduct from your account. They raised a request of waiving it off and told me for extra 300.00 Rs recharge.

On 04 OCT I did one more recharge of 300.00 Rs. But till now my services are suspended.

On 05 OCT I called customer care they told me to wait till 06 OCT. I called on 06 OCT they told me to wait till waive off amount comes into my account.

Can you please tell me actual process of all this. I am getting pissed because of it and want to escalate this matter.

Calling BIGTV customer care is a big pain I need to hold line for 45 min always. The service is absolutely very poor.

I will not suggest any one to buy BIGTV.

Please resolve my problem immediately. Please provide number of your senior official for escalations.

Customer Name: Nikhil Singh Kushwah
Customer No :[protected]

Reliance Big TV — uninformed disconnection of all channels

hello,

regarding BIG TV... as the name goes...its a BIG BIG BIG waste...!!! hopeless service!!!
my channels have been disconnected without any prior information.my id is[protected].I have been trying to contact the customer care but all in vain!!! Its not even getting connected!!! now what do i do!!!
wish to get helped soon!!

BIG TV customer care no.[protected] could be easily contacted through BSNL/MTNL land line or moile services. I[censored] r using any other co.'s connection then accessing 1800...series no. might be a problem.Here is another STD no.which also connect to help line[protected].
Customer care service is pathetic & most of the time there server is down(or this may be excuse).
Big Tv automatically disconnect your channels once your account balance comes to negative.It is better to check your account balance regularly.

We were supposed to get all the channels free in the first three months of installing the big tv @ my home. But nw we are not getn the channels like z- cinema, cartoon network, pogo and many other such channels... I request you to plz check for the same.
My smart card numbr is[protected] in the name of P.K. Singh

Reliance Big TV — Wrong Choice and worst customer service

Reliance BIG TV ---- (Not BIG should be BEG TV-- as the customers have to beg for service uptime...)
I work for a reputed Media Company and am extremely disappointed with the service provided by BIG TV and their negligent attitude towards customers.Poor Quality..

Reliance Big TV is absolutely a lost case. Although they claim that they are the India's best digital service provider but in reality their service is the worst. Customer care number [protected] remains always busy. Even if you get luckily then you have to listen again and again the recorded voice all our customer service representative are busy on call. They do not have any good intention to do business. Management is also very callous.They are probably suffering from some sort of caomplacency.

The worst customer service I have ever seen. Please do not buy these kind of services and get cheated. RELIANCE is spoiling their reputation by providing this kind of service.

Hello . I am yet another victim of Reliance Big Tv 's worst service. on Diwali day i.e. I had recharged my account with Rs 200 . I live in Faridkot area of Punjab.Hre recharge coupons of Reliance are not available (complaint already told to them) so one is forced to recharge account using flexi.

Shopkeepers charge Rs. 20 extra for charging with Flexi ! and later on account information is not updated .
On calling customer service namely Renu (11/11/20009 11:30 am) they asked for transaction I D which shopkeeper REFUSED .
Every day complaints wrere being lodged by me and atlast customer care executive namely kulwinder (11/11/2009 8:30 pm ) told us that our query is going quite long so without any reply he kept my phone .
My services have been lost due to non updation of account and no one is helping out here.
What to ask for compensation for Rs 200 ?
My Smart Card No is[protected]

i have purchased value pack 90/-, and top up cnbc 25/-

my pocket not allow pay more to you.

i requiest to you please add the any of one kids channel in this value pack.

regards,
pramod gaurkar

Reliance DTH Service — No response for the complaint registered even after 25 days

Please refer your complaint register no:[protected] dt.08.11.07 and your assurance the above complaint will be sorted out with 24 hrs. After two weeks of time, I am sorry to say so far not even a courtesy call about the complaint is being attended by your service people.

I would like to bring to your kind notice that as per your customer care people's request, I have recharged for Rs.400/- for the service charges for installation whereas the amount in account is continue to be reduced even without utilizing your network service or without reinstallation. I request you to recredit my balance amount as well to attend for the reinstallation with immediate effect.

Otherwise, I am constraint to go with consumer court for this service.

Regards
V.Srikanth
[protected]

We are from Shilpi Resort, Udaipur and BIG TV arranged a dealer meet followed by dinner on 14/09/2009 and we have raised a bill of Rs.58775 against that dinner arrangement and credit was given for 30 days, it is more than 2.5 months passed but our payment is not released till date now, so being a so prestigeous company it is not feasible at all.

My viewing card no. is[protected]. I have recharged of 200.00Rs. on 22/11/2009 but my STV is not started yet while I have talked many times with customer care for this. I don’t get satisfactory answers from them. Plz do something to solve my problem soon thanks.
Manoj kumar mishra
Harpalpur, hardoi. U.p.
Cont. [protected]