[Resolved] Reliance Big Tv — non response to technical fault by company | |||
This is Prakash sharma Seving with Defence services .I have purchased a DTH from Relience big TV on 02/02/2010 Smart Card no[protected] and STB ID- SHYSTC[protected].10), The form which is filled up has my details onit. IN month of May when i was proceding for leave for 35 days i have sent a written request of safe custody for my account from 23nd May to 23rd July10. Which is not executed as i could find out the reasion from the Costomer care unit that my account is registered on some other name of Mr m Mahatrey but other details are mine.the details of conversations with costomer care executives are as fallowes. They keep promising that your problem will be solved but almost after one month all in vain. Mr Ganesh 28th May 4: 15 Miss Meena 28th May 4:20 Miss Aparajita 20June 09: 30 Miss anshu 20June 10: 20 Mr vinod 21june 10:20 These are some of the customer care executives who promised action but all not worked. Now at last the executives acepts the fault but they say they are help less and can not chaange the name or refund the amount. It is not only a question of refund but of services i have paid the amount they asked but why to accept the poor service and a mental trauma. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Reliance Big TV — non response of technical complaint
i complined regrding the name registration which is not matching to my name and a safe costody of account whic is un resolved and non responce from the company even on repeted complaints.
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Reliance — Technical Fault.
Two days before, my phone was recharged by Rs.1000.00/- automatically. I thought may be any of my beloved has done it for me. So, I start using that balance for my personal calls. Two days later, i.e. today my balance became negative and when I complaint to the Customer Care Dept., that guy told me that, "I am sorry Sir. That Rs.1000/- prepaid balance came in your cellphone because of some technical fault and now whatever you have used from that amount, you need to pay it." So for this reason my balance became negative. I told him that it was not my fault that they add that much prepaid balance and even they did not inform me that I should not use it. But now as I have used it, they have made negative balance in my cellphone. I requested them to make my balance zero, instead of making it negative. But that guy told me that he is very sorry and he can't help it in this area. Therefore, please help me in this regard coz firstly, it was not my fault that they gave such balance.