[Resolved]  Reliance Broadband — Fraudulent bills

Address:Coimbatore, Tamil Nadu

Hello, This is regarding the TORTURE we are going through by taking a broadband connection from Reliance Communications.

When we went for enquiry, we wanted a pre paid connection and the sales guy offered a plan wherein we can make one time payment for 3 months on an unlimited usage connection. We agreed and connection was provided but didnt work as expected. Slow connection and other problems did occur. The connection was completely disconnected just a week after 2 months. After multiple phone calls, multiple visits to the reliance office in our city and dealing with customer care exec's who doesnt seem to have a sense / brain to think, finally spoke to one guy at the office who apologized and offered 4 months unlimited connection for the same price as a goodwill gesture. We made a mistake of agreeing to it and paid the amount of Rs.2750 for 4 months unlimited connection as on Jan 21st.

As we paid on Jan 21st, 2013, the exec informed that the connection will be till May 21st, 2013. As it happened earlier, the connection was disconnected much earlier as on May 08th, 2013. Again the same procedure of talking over phone and visiting the reliance office and dealing with stupid, senseless idiotic executives, we informed that we don't want the connection and informed to terminate the connection.

Here comes the creaming of the cake. We didnt had a connection from 8th May, 2013., but we have been receiving mails / SMS's / Calls asking to pay an outstanding amount. It started at Rs.700 and has reached Rs.2700 as of today (16 Jul 2013) and now we are THREATENED by Reliance to pay or face legal action!!!

Imagine, there is no internet connection from 8th May 2013 and we are asked to pay Rs.2700 as on 16 Jul 2013. I guess this is the way Anil Ambani made money and became a billionaire. He should rename his company from Anil Dhirubhai Ambani Group to Anil 'Thirutu naai' Ambani group. People who know Tamil would understand what is Thirutu naai.

And imagine these big companies get so much tax benefits and subsidies from government and still they end up cheating people for money.

Reliance is the top company in cheating customers on money.
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Aug 14, 2020
Complaint marked as Resolved 
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Reliance Broadband — most senceless customer care

my reliance broadband e mail account is not working for last 20 days . during the time i given the complaint in customer care 5/6 times . every time they says technical work is going on & we can not take ur complaint . Every time gives next date of regular service . till today the the service is not ok. i never ever seen such suepruuuuuuuuuuuub customer care .

user id =[protected]

thanks
aruna
[protected]

Reliance Broadband + — Fraudulent Timing

I had taken Reliance Broadband + connection in the month of June, everything was fine for 2 months. Then I did not receive the bill for the month of August, 2009. Their collection agency called me up for payment, five days after the final due date & told me that my bill was outstanding for an amount of Rs. 935. ( My plan is 499 + taxes). I was shocked. When I asked for details they said they would mail me. The mail never came. Simultaneously they disconnected my Internet connection. Actually, they had charged me for day usage, which I do minimal. On investigation I found that they charge you day usage for the first & last 20 minutes of the free usage time i.e. 10pm-6am. They told me to start my usage after 10.20pm & end it before 5.30am. I did that & my problem got solved. My bill was normal next time. But isn't this cheating, since they quote that the free hours begin at 10pm & end at 6am. I am thinking of filing a complaint at the consumer court. Can I file a complaint??
Hi

I asked reliance about the timing based on your query. They gave the reply below
Thanks
karthikeyan

Reply From Reliance CustomerCare
[protected][protected][protected][protected][protected][protected]
Dear Customer,

Greetings of the day!

This is with reference to your mail received at Netconnect Broadband.

Please find the resolution for the issue mentioned by you.
• Billing and session time issue:
We request you to write us back with the following details.
• Your 10 digit Netconnect Broadband number.
• Your alternate contact number.
• Best time to contact you on your contact number.
We would require the same to help you better.

We sincerely apologize for the inconvenience caused to you.

For further details, you can visit our web-site www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

We are committed to serve you the best and value your association with us.

Yours sincerely,

Suresh Nath.
Netconnect Broadband
Reliance Communications


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Karthikeyan.[protected]@cognizant.com (Karthikeyan.[protected]@cognizant.com)
Date: Monday, December 07, 2009 02:03 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: BroadBand Plus Timing

Can any please clarify my doubt?


HI

I have plan to buy broadband Plus, please give the timing limit.
Your customer care said that 10PM -6AM
BUT I got the below complaint in consumer complaints.

Is it right?
Please help me.

https://www.consumercomplaints.in/my-complaints.htmlreliance-broadband--c291996.html




Reliance Broadband +
Posted:[protected] by Chetan Kadam Send email



Fraudulent Timing
I had taken Reliance Broadband + connection in the month of June, everything was fine for 2 months. Then I did not receive the bill for the month of August, 2009. Their collection agency called me up for payment, five days after the final due date & told me that my bill was outstanding for an amount of Rs. 935. ( My plan is 499 + taxes). I was shocked. When I asked for details they said they would mail me. The mail never came. Simultaneously they disconnected my Internet connection. Actually, they had charged me for day usage, which I do minimal. On investigation I found that they charge you day usage for the first & last 20 minutes of the free usage time i.e. 10pm-6am. They told me to start my usage after 10.20pm & end it before 5.30am. I did that & my problem got solved. My bill was normal next time. But isn't this cheating, since they quote that the free hours begin at 10pm & end at 6am. I am thinking of filing a complaint at the consumer court. Can I file a complaint??

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare
at Reliance, you are doing a very good job of copy paste of the same message to all reliance compliants. I have given the full story above - and you have replied as "provide details on the type of inconvenience you are facing"

This itself shows how much you care - if you are serious about clearing your name - provide details of the highest executive in the coimbatore city. Let me to talk to him/her first..
Hello, I received an email today asking to pay the overdue amount. It was sent in a very lovely format as if I had opted for E-BILL from this month.

Do you think your customers are to ask for Bill when there is no internet connection since May? I received a call asking for money and the guy hung up the call during the middle of the conversation.

I guess I need to take this in a different forum. Do give me the contact number for a senior executive at Coimbatore city Head office.
Hellooo

Today I received an email thanking me for choosing E-BILL and asking me to pay an overdue of 2800. Do you think your customers are eager to pay money when there is no connection since May. I also received a call asking for money, where in I have to raise my voice and your person hung up in the middle.

I guess this has to be taken to a different forum as Reliance seem to become a mental harassment and loss of mental peace. Expecting a response from you guys with the contact details for you head office in Coimbatore city.
Hello cheaters & fraudsters

I received a mail today thanking me for choosing E-BILL and saving environment and very sweetly you had said my overdue is now close to 3000. Also a call from the executive asking me for money and ended up ruining his day and for sure would have resigned and ran out of your reliance office in the manner in which I spoke to him.

Guess I need to take the issue to a bigger forum as this is becoming a mental harrassment and loss of mental peace. I'm considering legal option against you all if I don't get a contact number / address for a higher executive in coimbatore city by tomorrow evening.

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