[Resolved]  Reliance Broadband — Worst customer care service

dear sir /madam reliance broad band last one week no connection due to rain are some tecnical problem any have to to make last 2 years iam your costomer my name is mohd abdul haneef house no 4-6-49/53 esamiya bazar hyderabad as soon as posssible

100% agree. Plz. see below mails.





[protected][protected][protected][protected]
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, August 20, 2010 4:43 PM
To: Dinesh Kumar Verma
Subject: RE:'ADAG=[protected]'Reference to your e-mail


Dear Customer,

We regret the inconvenience caused.



This is with reference to your e-mail regarding "Pending Installation". Please note that we have already taken up your issue with the concerned department. They will do the needful and contact you at the earliest.

Kindly be assured that we would do our best to resolve your concern.



Looking forward to serve you in the future.



Yours sincerely,



Ravindra Aagaj

Broadband Customer Care,
Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
E-mail: [protected]@relianceada.com
Website: www.reliancecommunications.co.in


-----Original Message-----
From: Dinesh Kumar Verma ()
Date: Thursday, August 19, 2010 06:49 PM
To: '[protected]@relianceada.com' ([protected]@relianceada.com)
Subject: RE: RE: Reference to your e-mail

Still I did not get any response from your side. Can you share me delhi area managers contact mail ID.

Regards
Dinesh Verma
+91-
[protected][protected][protected][protected]

Dear Customer,

We regret the inconvenience caused..

This is with reference to your e-mail regarding "Pending Installation". Please note that we have taken up your issue with the concerned department. They will do the needful and contact you at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Further, we request you to reconsider your decision for cancellation of connection and provide us an opportunity to resolve your issue.

Looking forward to serve you in the future.

Yours sincerely,

Rachana Bhatt
Broadband Customer Care
Reliance Communications.


For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in




-----Original Message-----
From: Dinesh Kumar Verma ()
Date: Thursday, August 19, 2010 09:49 AM
To: '[protected]@relianceada.com' ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail

Dear Customer Service Desk,

There is some urgency. Can you confirm me what is the TAT of new connection installation? Because its already 15 day has been gone, If it will take more time then I need to contact some other service provider because its urgent for me.

For your reference please see the attached mail.

Regards
Dinesh



[protected][protected][protected][protected]
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, August 19, 2010 8:56 AM
To: Dinesh Kumar Verma
Subject: 'ADAG=[protected]' Reference to your e-mail


Dear Customer,

We regret for the inconvenience caused.


With reference to your e-mail regarding "Pending Installation", please note that we have taken up your request to the concerned department who will look into this matter and get in touch with you at the earliest.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Soma Mandal
Broadband Customer Care
Reliance Communications.

You may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.



[protected][protected][protected][protected]
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, August 19, 2010 4:36 AM
To: Dinesh Kumar Verma
Subject: RE:'ADAG=[protected]'Reference to your e-mail


Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Pending installation", please note that we have taken up your request and forwarded the same to the concern team. They will look into this matter and do the needful at the earliest.

Yours sincerely,

Dharmesh Tailor
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in


-----Original Message-----
From: Dinesh Kumar Verma ()
Date: Wednesday, August 18, 2010 02:10 PM
To: '[protected]@relianceada.com' ([protected]@relianceada.com)
Subject: Complain: Reference to your e-mail

Dear Customer Service Desk,

Please see the mail trail.

Your sales executive get all the detailed document and proofs from me at 5-Aug-2010 but still I did not get any response from your side.
Application Form No - [protected]

very very very bad service this was not expected from Reliance if this is the condition for new connection then what will happen i[censored]ser will face any problem.


This was not expected, thanks.


Can you share mail ID of senior persons of North Jones.



[protected][protected][protected][protected]
From: Dinesh Kumar Verma
Sent: Monday, August 02, 2010 3:29 PM
To: '[protected]@relianceada.com'
Subject: RE: RE:'ADAG=[protected]'Reference to your e-mail


Dear Customer Service Desk,

When I have talked on 26-July-2010 (on of your colleague) they have also told me that we will contact you with in a week, but still I did not get any call from your side.

So, I am not sure about your sales department will contact me.

Regards
Dinesh



[protected][protected][protected][protected]
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, August 02, 2010 2:19 PM
To: Dinesh Kumar Verma
Subject: RE:'ADAG=[protected]'Reference to your e-mail


Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We are pleased to learn about your interest in Reliance Broadband services.

We have forwarded your details to our Sales team, who will check the feasibility for the requested connection and contact you within 7 days.

It will be a pleasure to have you as our customer.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

Prajakta Kawale
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Dinesh Kumar Verma ()
Date: Monday, August 02, 2010 01:03 PM
To: '[protected]@relianceada.com' ([protected]@relianceada.com)
Subject: RE: RE: Reference to your e-mail

Sorry!!!

That was my mistake area pin code is - 110092 and Reliance Broadband service is already there.

Please check and confirm.

Regards
Dinesh



[protected][protected][protected][protected]
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, August 02, 2010 12:48 PM
To: Dinesh Kumar Verma
Subject: RE:'ADAG=[protected]'Reference to your e-mail


Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We are pleased to learn about your interest in Reliance Broadband- Wired services. However, currently, our service is unavailable at the location specified in your e-mail. Please note that as soon as our service becomes available at your location, we will inform you through relevant media channels.

Further, if you require broadband connection at any other location, please provide the complete address along with the PIN code.

In addition to this, if you require Broadband wireless connection (Wimax), then please revert.

Looking forward to serve you in future.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com


Yours sincerely,

Prajakta Kawale
Broadband Customer Care
Reliance Communications.



-----Original Message-----
From: Dinesh Kumar Verma ()
Date: Monday, August 02, 2010 09:09 AM
To: '[protected]@relianceada.com' ([protected]@relianceada.com)
Subject: RE: RE: Reference to your e-mail

Hi,

Please find the below requested details :

Name - Dinesh Kumar Verma
E-Mail -
Usage purpose (e.g.: - Residential/Corporate).- Residential
Your contact number -
Complete address of the place where the connection is required along with the pin code.
Building Name -
Area or Location -
City - Delhi
State - Delhi
Pin code - 100092
Regards
Dinesh




[protected][protected][protected][protected]
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, July 31, 2010 6:53 AM
To: Dinesh Kumar Verma
Subject: RE:'ADAG=[protected]'Reference to your e-mail


Dear Sir,


We thank you for contacting Reliance Broadband Customer Care.

In response to your query with regards to our Broadband product, we request you to provide us with the following information, as it requires our sales person to visit / meet you to explain the details.
Your full name.
Your E-mail address.
Usage purpose (e...g.: - Residential/Corporate).
Your contact number.
Your correspondence address.
Complete address of the place where the connection is required along with the pin code.
Building Name
Plot Number
Landmark
Area or Location
City
State
Pin code

We look forward to an opportunity to assist you.



Yours sincerely,



Pritam Bansode

Broadband Customer Care

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
E-mail: [protected]@relianceada.com
Website: www.rcom.co.in







-----Original Message-----
From: Dinesh Kumar Verma ()
Date: Friday, July 30, 2010 02:41 PM
To: Care Email ([protected]@relianceada.com)
Subject: Need Reliance broadband 450 unlimited plan

Dear Customer Service Desk,

I need Reliance broadband 450 unlimited plan. I have requested 2 times before from your corporate site and I have talked to your customer service desk also but there is no response from your side. If you are not providing new connection then please confirm, so that I can contact some other service providers.

Regards
Dinesh

I have a phone & broad conneection no. [protected]. It has not been functional for the past 1 month. i have informed uour excutive many times but action has not been taken please rectify the problum within a week or widow the Withdraw the connection.

Most Worst services by reliance CSE. I have logged so many complaints nos.[protected],[protected] etc. But response :), nobady till date. And even there was no esclation level to resolved the issue.

At the time of takimng connection, reliance execeutive promises for good services bot all are fourd commitment. Now they have suspended my connection due to non payment but I have logged the above mentioned service request before bill generation. Even I know afgter mentioning this type of comments as well, nobody is goind to resolve the issues. Even My Email ID mentioned on reliance database was also wrong which has been done by reliance only. inspite of [protected]@gmail.com they have mentioned [protected]@gamil.com due to whihc I haven't received any bill. And even requested customer care of so many time to correct the same but no luck:)

Reliance!! do something guys or you will lost your valuable customer. Thanks everyone, I thought of taking Reliance but after rading so much complaints, I have decided not to become a victim of Anil Ambani.

Reliance Broadband — reliance broadband poor service & allowing recovery agents to use abusing languages

Hi Indians & chennai citizens

I would like to share my experience with reliance broad band services in chennai.we took a land line connection with broad band, intially it was working good, but after 3months it was not good.twice in a week phone will not work.So we use to give complaint to customer care.They will take min 5-10 days to solve the problem any how we have other back ups so we dont mind .we use pay monthly bill regularly.But one and half months back line got discoonected. so we contacted reliance customer care and given complaint.No one visited or no one contacted reg this , so again we made a complaint.Like this i did for 2-3 times. When ever i call they will say the previous complaint has solved.The technical peoples from my area, who has to solve the problem rather then solving the issue simply they are closing the complaint by giving false reports. Even if the net or phone is working or not we have to pay the monthly bills to reliance. last month bill came but we kept it in hold since the net is not working for 1andhalf months. peoples started call me from reliance saying i shoul pay the bill are they will take legal action, i explained the problem to each and everybody, but they started to force me for the payment.One recovery agent came on this friday and asked for the payment , i told if the problem is solved imd iam ready to pay.He promise me to give the rectify connection by evening . But evening two gundas came at night 8.30pm and started to abuse me and peoples. when i tried to explain he started to scold us very badly.So imd we planned to call the police help line , but he got escaped before the police comes.Who have given rights to come and abuse us even if he is authorized to collect money.If we are so weak he may also slap us.How cruel and stuipd.What ever law is there not even a single corporate company is ready to follow them.
******I stongly tell to peoples dont take reliance broadband connection for one month out standing if they are sending gundas and rowdies ( That to without providing service) for collection you please understand the proffesionalisim of reliance communications services. as we are in to media we have plan of releasing a press news about this.Now we understand about reliance services and what ever connections datatcards , mobile no,s with us we are going to disconnect.Next day it self we have given request to disconnect the service for our landline and broadband(Ref No:[protected].We paid the outstanding bill and we are ready to pay next month bill untill they disconnects the line. We strongly suggest peoples and all indians dont take reliance connection in any form , we already faced they problem the next could be you.

Dear Reliance Broadband Forum,

I am a customer of Reliance Broadband prepaid services.
My Broadband ID is[protected] and my combo Phone No. is[protected].

I could not use my Reliance Broadband internet connection for over 3 months for personal reasons. Now 2 months ago I decided to use it as earlier. But I discovered that there is no connection in my modem, no lights are flashing except the power LED and there was no dial-tone at my land phone. I contacted my LBA (M/S. Tarama Communication, Ranaghat, Nadia, W.B.). The LBA told me that due to inactivity for over a period of 3 months the “grace period” could be over or my connection ID might have been “churned” or my “port” has been suspended from Reliance Broadband Mumbai head-quarter.
He told that nothing could be done from his end. He advised me to contact Reliance Customer Care.
As my own connection is not working I contacted the Customer Care Dept. several times from my friend’s phone. They lodged my complains and gave meComplaint No(s).
But nothing happened. No one visited my home and solved my problem.
Then again I went to the LBA for help. They told me that I have to apply for new ID. But I want to use my old ID. Why should I have to apply for new connection?
I again contacted the customer care over phone. They told me that first I have to recharge my account, then my problem will be solved. So I purchased a Rs. 333/- monthly recharge voucher and tried to recharge my Reliance Broadband account. But I got the message
“Invalid, damaged, used or lost PIN ”. I reported this matter to the Customer Care .

What should I do now ? I am in a fix.
I eagerly seek your help.

Yours faithfully,

Mr. Shamik Ghosh
23 P.C. STREET
P.O.- RANAGHAT
DIST.- NADIA
PIN – 741201
WEST BENGAL


E mail: [protected]@gmail.com

Disconnect the Internet

I am Gaurav Shah my reliance No [protected]. Last month I asked Reliance customer care to disconnect the internet till now it was not disconnected, Even they are asked me to pay the bill of the month which I have not used the net. My complaint was taken four times but did not take the action, what is the service you... last bill recd from reliance Bill :[protected] dated 05 Sep 2010. i again request you please disconnect i was boring with your customer care

Reliance Broadband — Ref No: 136891722; used abusing language

Ref No:[protected]

Hi dear sir/mam

Even after submitting complaint with customer care and consumercomplaints there is no proper response from reliance side . we requested for line disconnection but still reliance broadband is taking it very slightly and not taking our request for disconnection.We need reliance to disconnect our land line service with imd effect.If reliance want money, we are ready to pay, but reliance thinking very smart. we are ready take this problem to consumer court if reliance is not responding. how stupidly reliance is behaving ..we strongly suggest peoples to learn from us and please dont take connection from reliance in any form, they will put you in vein

The service never ever i had been faced earlier.These reliance pupils sometimes cheat their customer by not returning the installation amont even if they cancelled the connection without receiving connections, my kind advice to you pupils is to not to go for reliance and i suggest you the choice of airtel.

Hi dear sir/mam

Even after submitting complaint with customer care and consumercomplaints there is no proper response from reliance side . we requested for line disconnection but still reliance broadband is taking it very slightly and not taking my request for disconnection.We need reliance to disconnect our land line service with imd effect.If reliance want money, we are ready to pay, but reliance thinking very smart. we are ready take this problem to consumer court if reliance is not responding. how stupidly reliance is behaving ..we strongly suggest peoples to learn from us and please dont take connection from reliance in any form, they will put you in vein.

please dont take any connection from reliance broadband...no proper service they are ready to extract money like pawnbrokers

Dear Customer,

We had called you up several times on your contact number but your phone was switched off.For 3 successive days when we tried to contact you, the number was again switched off.

Regards,
Reliance Communications Response Management Team.

I have asked the customer care department for surrender the connection (No.[protected]). They assured that the concerned executive will contact me. I am waiting since last 9 days.

suresh multani
ulhasnagar

Reliance Broadband Netconnect + — Bill for no service

Bill for the period o[censored]nilateral suspension of services by Relaince

Dear Sir/Madam,

I have purchased a reliance broadband + modem in December 2009( No. [protected]) and it was functional till Aug 02 2010.

This connection was activated only after completion of all necessary modallities such as payments,submission of copy of reliance energy bill(a sister concern of theirs) for address proof,copy of photo ID card, signed photo at SAP INFOCOM,Jogehwari(E),Mumbaia reliance world franchisee) and visit of a person who claims to be sent from reliance communications for physical address verification. My family is residing at the address mentioned in their bill , I am receiving regular bills honestly by reliance communications at this address and these are paid to also till date.My last upto date bill payment was on 19th aug 2010 and last date for payemnt of this bill is 28th of august 2010.- No outstanding dues.

On and after 2nd August 2010, services for this broadband was was suspended without intimation to me(Customer).After my repeated attempts during this period and finally on 19th of august, I called reliance customer care ( complaint no.[protected] who informed me this issue willl be resolved within three hours.This issue was resolved for next 2 days after which I again lodged complaint with reliance customer care( complaint no.[protected] from whom I came to know that, my broadband connection services are suspended due to negative address verification!

As this issue was not resolved, I chose to terminate this connection and on 26.08.2010 ,I asked reliance for termination of this coonection (Complaint no.[protected])as there are many other better or faster services are available in market.Till today(20.09.2010), I have received no communication regarding termination though period set by reliance for this is big 15 days.

Grievance : As the services were suspended by reliance unilaterally without bothering to inform me regarding suspension of services or the reason for suspension of services over any of the channels such as mobile,e-mail Id,my residential address which they are having in their database, is not reliance is duty bound to inform their customers before or after suspension of the services?. It came to light only after my repeated copmplaints to reliance customer care.Till today(20th Sept 2010) this connection is still inactive and reliance is asking me to submit all the credentials once again.

As customers like me are away from any reliance world and away from home for re-submission of these credentials, is it not a cheating and lying with the customers by suspending services for vague and ficticious reasons , and not addressing this issue even after 50 days!



Even though these services were disabled by Reliance themselves on 02.08.2010, reliance has raised one more bill of Rs 235.00(Relationship no. [protected],bill no.[protected] and sent to my address where they claim services were suspended for want of address verification.

When I visited reliance mobile store (SAP Infocom,Jogeshwari(E),Mumbai, they showed me they have promptly submitted all my documents to reliance as it was showing-Status column of database - "Received at cluster." and also found one ficticious e-mail ID N.N.[protected]@gmail.com which is not given by me(Reliance can dig up my application and see on whose handwriting it is reflected in the application).

Now reliance has sent 2nd bill for the period during which serviecs were withdrawn from them. These
acts by reliance disturbs my peace and I request concerned authorities at reliance to return my one month advance(Rs 750/-) which they have levied in my first bill and Rs 2,299/- towards cost of the modem
as it was bought just eight months back and reliance is defaulter during every stage of series of misdeeds committed by them.

I request concerned reliance authorities for a written reply to this mail, as my earlier mails to customer care,nodal officer and appellate authority( ! ) were not responed so far.

I am prepared to come to any court with all the necessary credentials and history if reliance so wishes.

Narendra N Pai,
An agrrieved customer of reliance customer

Broadband Connection — Telephone No.3910517

Sir, No body is attending my complaint regarding telephone Number 3910518 for the last so many days. please do the needful.

Sherry
[protected]

Reliance Broadband — 0172 391`0517

Respected sir,
No body is attending my complaint. My uptodate bill is paid. my telephone No. is 3910517.

Dear Sirs / Madam,

This is to inform you that we had two broadband accounts vide our Billing A/c No. is [protected] and our two Broadband User ID is[protected] &[protected], Bill No.[protected]New).

Kindly disconnect our New Broadband user ID[protected], and reconnect the old BB ID[protected] with immediate effect.

Thanking you,

Yours faithfully,
A. Shanghavi

Reliance Broadband — crawling speed and utter disregard to complaints

my consumer ID is[protected]
I am getting 1/10th of the speed for which I was promised for.
I am complaining again and again, in local office, to customer care and through email.
It's been 9 days and still I am not getting any result.
I was told that there is some wire problem.
I believe that in any case, such trivial problems must not exist for so long.

MY INTERNET IS NOT WORKING FROM LAST 5 DAYS I HAD GIVEN COMPLAINS MANY TIME BUT THERE IS NO RESPONS FROM UR SIDE, I M FROM SURAT MY ID NO[protected]. DUSHYANT L RANDERI. Worlds WORST WORST WORST service