[Resolved]  Reliance Broadband — Worst customer care service

this is reg my tel i hv been frequently calling up the customer care on tel no [protected] and everytime they say it will be rectified in 48 hrs and now it is 10 days my pjone is still dead. i request the authorities to pls rectify my line immediately

I fully agree..this perhaps the most pathetic connection one can think of.

I had applied for Reliance Broadband connection last Wednesday. I cleared all my documents and had applied for your quarterly plan o[censored]nlimited download. However, your people after their commitment to install the connection latest by Monday, failed to do so. They don’t pick up my phone or call back, make horrible excuses (viz. unavailability of bandwidth, or equipment). I can't understand how its possible with a company like Reliance. I am disappointed not because that they have not got my connection but they have constantly failed to keep their words and have been missing their dates.(Everyday they will assure me that their engineer will come. However, nobody comes and the guy replies with a stupid excuse). I deeply regret my association with your company and wish to get my cheque back ASAP.

Secondly, when I tried calling Reliance customer care they did not provide me a solution rather than giving me the number of some Rafique Chitapuri (Phone No[protected] who never picks up the phone and another number of Mr. Kishore Salunkhe[protected] which is a false number.

Reliance Broadband — Without Boardband Service/Connection, Bill are issued for payment

I had applied for a Reliance Broadband (WY-MAX) connection on 22/10/2008. alongwith all the application I had submitted the required documents and a check for Rs.500/-. This check was cashed without installing the broadband connection.

Apart from encashing the cheque which was issued as advance, Reliance has issued bill for the amount Rs.1039/- requiring me to pay the same, this clearly show how reliance is caring the customers/ doing the business.

Even after the complaints and repeated calling the customer care service regarding this issue, Instead of looking into the issue, they have issued another bill today, requiring me to make the payment without providing the connection/service.

we are form srikrishna drugs limited we r using reliance broadband connection from 4 days it is downed our account no is[protected], in hyderabad there is no coustmer is there there is very difficulty to log a complent plz rectify this problem as soon as possible our contact no is[protected]

we are form srikrishna drugs limited we r using reliance broadband connection from 4 days it is downed our account no is[protected], in hyderabad there is no coustmer care no is there, there is very difficulty to log a complent plz rectify this problem as soon as possible our contact no is[protected]

we are form srikrishna drugs limited we r using reliance broadband connection from 4 days it is downed our account no is[protected], in hyderabad there is no coustmer care no is there, there is very difficulty to log a complent plz rectify this problem as soon as possible our contact no is[protected]

Our company is based in Noida Sec-63.Need a broadband connection from Reliance. We dont have any contact number. Kindly provide asap.

Worst service

MR. ADA (Anil Dhirubhai Ambani) & TEAM

PLEASE SHUT DOWN YOUR BROADBAND SERVICE IF YOU ARE NOT ABLE TO PROVIDE A DECENT AND RESPONSIBLE SERVICE.

Worlds WORST WORST WORST service.

I AM WAITING FOR LAST 31 DAYS TO CHANGE MY SPEED PLAN

3rd class service.

https://www.consumercomplaints.in/complaints/reliance-broadband-c21911.html

What is the use ofmy comments when u r either cant give solution or update the complaints status.We r eager to know what happed to that man.I[censored] can give update comments on the above complaint the commentators will be happy.So that any persons so affected can follow the comments.

Reliance Broadband — Unable to use the connection

I Kaushik Dutta have an internet connection from Reliance Broadband and my subscriber id is[protected]. On 23rd Jan 2009 I received a call from the recovery department of Reliance stating that I owe them Rs3100 as payment. I told the person(some Prashant from Dickinson Road, Bangalore) that I have already made the payment and gave him the receipt number as well, however he gave a deaf ear and started using profanity.I spoke with customer service and they simply tell me not to entertain these calls.I told them that its really frustrating and they(Customer care) turned a deaf ear to me too.I am sick and tired of these kind of sad support and on the contrary I have not been able to use the internet for the last month.I lodged a complaint and have been promised a technician over three weeks and finally the tech appeared and he came unequipped and informs me that this issue cannot be resolved and why did I take Reliance and did not go for Tata Indicom as they have better coverage. I found it very ironical that it's a technician trained by reliance and he himself gives that verdict. I called customer service once again and was given a timeframe of 48 hours which is still not completed from their end and I really dont know how many days of Reliance broadband comprises of 48 hours. I have lost business and I have lost my pateince and thats why I as a consumer is seeking help. I dont want to pay for the service which I havent used atall and I am really frustrated with the complete episode. I would demand a compensation of 5 lakhs for loss of business as well as mental harrassment and would appreciate if this issue can be taken care of.

reliance broad band cancelled during the month of September and the modem and phone are removed during same month but the usage bill continued till date.I don't know who will pay the bill. Good service.

Dear Sir

My User Id :[protected]

Sir I want to disconnect my net connection because of i got net connection at my office and now i don't want to use at home so please disconnect tha netconnection.and i dont want to transfer this net to any other blood relation person so i am humbly request to u disconnect as soon as possible.and my before complaint no is[protected]

Thanks And Regards
Vaseeq-Ur-Rehman
Cell:- [protected]

Reliance — responsible service leading to discontinuation of services

I purchased a new phone on 15th January 2009 in pune, from Sona Mobiles, Kalyani Nagar, tel:[protected]

Details are as follows:

1. reliance basic model with lifetime validity: 999/- Number:[protected]

2. reliance to reliance free talktime voucher for 2000 mins free 1 month validity.

The documents I submitted were:

Driving liscence copy for address proof, photographs

As I am new in the city, I needed local address proof, it took me till next Thursday ie. 22nd jan to obtain same and be duly submitted back to Sona Mobile. During this time my services were discontinued for lack of documents. Now after 3 weeks of purchasing new mobile and 2 weeks of submitting my documents, I’m left with an absolutely good for nothing mobile handset and no services.

After more than hundred calls to the helpline, I’m left with no place to enquire/complain because they have no records of such number’s existence in the system. The validity for the 2000 min free talktime will be rendered useless by 15th of current month. So my total investment of rs 1489/- in this utterly incompetent mobile services has no returns and thus useless!

Reliance Broadband — Being billed 13000Rs inspite of not using the internet. Also there is no other internet options coming up, other than reliance main page.

Dear Sir,
I did the biggest mistake of choosing Reliance broadband. Initially I took unlimited connection for 2500 Rs per month, this was because I was operated and had to work from home for 1 month. after 1 month, I asked them to change the plan to 750 monthly rental, which did not happen. the sent me 2500 rs bill to for the next month, which i paid. again the next month they sent 2500, for which i contacted the customer care, telling them that i had changed the plan, and I now want to cancel the connection. next month again I get 2500 as my bill amount. again I called and this time they made changes to the bill amount to 750 per month. meanwhile during these 3 months, they had barred the internet connection for non payment of bill. which was fine from my end. After they made changes to the bill to 750 per month, I made 2 months payment at one shot.
Then after 4 days I get a bill stating my bill amount is 13000Rs. This is absolutely not acceptable, since I have not used the internet at all. and they told me that my bill it so high. I called up the customer care again. and they tool my complaint and said they will inform to the billing department. later someone from the billing department called me and said, we cannot do anything here, since I did not call them up stating my internet connection was deactivated. so I will have to pay 13000. Any one will understand that if they dont make a payment, their connection will be deactivated. which I also understood and did not complain. But for not using the internet I cannot pay 13000. I feel im being harrassed. I need the justice here. I have gone through a lot of mental torture here.
They are not even cancelling the connection, if I request. stating I first have to make payment. someone help for God's sake.

you have been very coperative had i been in your shoes i would not paid a penny . Remeber these companies are even worse then ancient times money lenders . the more you shall bend the more they shall try and forse you .

you donot have to pay just file a case against the reliance in the disct foroum consumer court . Just think you never recieved the bill legally they are at fault .


Regards,

Abhishek

Reliance broadband complaints — Broadband not working before 3 day ago, complaints three time already

Dear Concerned,

I am facing problem to use reliacned broadband connection in my office.
my account no. is [protected]

I have complaints three time already on reliance call centre, first executives not pick the phone, if they pick the phone say to hold till 10-15 minute.

I don't think so being a world class communication company ...is it right...

KIndly help us to solve the problem.

We are facing problem near about 4 days...


neel
[protected]

I have applied for Reliance net connection on[protected] and paid 4716- for quarterly plan. my receipt number is [protected], the person named Satish has assured that I ll get the internet connection in 5 days but till now I didnt get status neither from that consultant nor from the concern persons. I called so many times to Satish([protected], [protected]) but that person is not at all responding properly and also spoken rudely. How you people are excusing such type of persons and keeping them in your service. Please try to provide best services to your customers and also dont loss your customers confidence. I really fedup in waiting for net connection and at end I decided to cancel my check.

worst customer care service

I think reliance broadband people have compromised quality for quantity. Whenever you complain at customer care they notes down the complain and promises that problems to be solved within 24 hours but you will have to multiply 24 hours with at least 3 to 4 times because if problem is not solved and if you contact again they will give you more 24 hours. I think some pundit have told them to follow up the procedure.
I have a broadband internet connection in Surat. My billing period was 11th of Jan to 10 Th of February. I should have received my bill by 13th or 14th of February (still not received). My connection was disconnected and when i called customer care they told that you have used above credit limit, I made full payments as on 13 Feb 09 at 1 p.m but even after 36 hours at 12.30 a.m as on 15-02-9 no service restored. I have called customer care 3 times but they just keeps on forwarding request. I sent a email on there service assurance cell but no reply received even after 12 hours. I am fed up and may plan to change other connection on Monday, I think they do not care for customers.