Reliance Broadband — Reliance Broadband Refund issue since March 2012 and His use of Personal document Pen Card, Voter-id Card and HSBC bank Cheque
Delhi, Delhi, India
Subject Line: Reliance Broadband Refund issue since March2012 and Mis use of Personal document Pen Card, Voter-id Card and HSBC bank Cheque
Nature of Complaint: This is Atul Mohan; I have purchased Reliance broadband connection from Reliance representative on dated 24-Feb-2012 and from that day I am struggling to get refund due to no coverage of reliance broadband in FEB/March’12 Month moreover company has issued connection to another person name on my document and cheque.
From 01-Feb-2012 to 24-Feb-2012: I was receiving calls from Reliance Company to offer broadband connection at residence.
24-Feb-2012 – Finally I bought and issued an Hsbc Account cheque-334941 to Mr. Ankush Sapra (Reliance company representative) mobile number-[protected]) as a reliance broadband connection installation/connection fee.
20-Mar-2012 – Till 20th march I tried my level best to take back my cheque and document back from Reliance Rep being no connection availability in our area.
9-April-2012 – My cheque was cleared from my account without any information to me without connection.
27-May-2012 - Number of communication and email exchanged about refund at Reliance customer care but customer care tried to make fool every-time I contacted.
28-May-2012 – Many Time Appellate Escalation Team instructed broadband customer care to clear this case. Every time Appellate request and Reliance Customer Care do not care number of emails available to prove.
05-Aug-2012 – I contacted President (President.[protected]@relianceada.com
Cc: rcomappellateauthority.[protected]@relianceada.com, Rcomnodalofficer.[protected]@relianceada.com, [protected]@relianceada.com, "[protected]@relianceada.com" In hope to help but emails received – President Reliance to Nodal officer Reliance to Appellate Reliance to broadband Reliance and Customer Care Reliance requesting help customer.
07-Aug-2012- After not getting any clue and response I finally lodged a complaint on "http://www.consumercourt.in" portal with the heading of “Reliance broadband Refund issue”.
16-Aug-2013 – Reliance Company person contacted with Mr. Ankush on conference where Ankush Reliance Fraud Agent accepted the company fault.
26-Aug-2012- Finally, I visited Reliance Communications office (Mr. Ankush office- Building No. 231, Patrparganj indl. Area, Delhi. There I came to know My document including cheque has been misused and connection running on some other person name who’s CAF No – [protected] however mine was different. Initially I was not able to understand the whole issue and Mr. Vimal Kumar Pachauri ([protected]) Enlerprise Business designation informed me that Demand draft is with Ankush and will be delivered me today on urgent basis.
01-Oct-2012- Mr. Ankush contacted us at home on my back and requested close down connection latter with Pan card and address proof copy again. I refused to give to this Reliance Fraud Employee.
23-Dec-2012- Later on different - different person comes in picture stating Media and Authorized person to assist me in solving the problem but Guys these all are just only bananas.
Till date no response from company side on refund and fraud with my personal document misuse. Feel like all cheaters grouped in reliance to sink the reliance company sheep. I know, I am stuck in Jaws of Reliance company and no way finding out.
Email id - [protected]@gmail.com
Address - Shakar Pur Delhi – 110092
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