Reliance Broadband — Reliance Broadband Refund issue since March 2012 and His use of Personal document Pen Card, Voter-id Card and HSBC bank Cheque

8 Reviews
Delhi, Delhi, India
Subject Line: Reliance Broadband Refund issue since March2012 and Mis use of Personal document Pen Card, Voter-id Card and HSBC bank Cheque

Nature of Complaint: This is Atul Mohan; I have purchased Reliance broadband connection from Reliance representative on dated 24-Feb-2012 and from that day I am struggling to get refund due to no coverage of reliance broadband in FEB/March’12 Month moreover company has issued connection to another person name on my document and cheque.

From 01-Feb-2012 to 24-Feb-2012: I was receiving calls from Reliance Company to offer broadband connection at residence.
24-Feb-2012 – Finally I bought and issued an Hsbc Account cheque-334941 to Mr. Ankush Sapra (Reliance company representative) mobile number-[protected]) as a reliance broadband connection installation/connection fee.
20-Mar-2012 – Till 20th march I tried my level best to take back my cheque and document back from Reliance Rep being no connection availability in our area.
9-April-2012 – My cheque was cleared from my account without any information to me without connection.
27-May-2012 - Number of communication and email exchanged about refund at Reliance customer care but customer care tried to make fool every-time I contacted.
28-May-2012 – Many Time Appellate Escalation Team instructed broadband customer care to clear this case. Every time Appellate request and Reliance Customer Care do not care number of emails available to prove.
05-Aug-2012 – I contacted President (President.[protected]
Cc: rcomappellateauthority.[protected], Rcomnodalofficer.[protected], [protected], "[protected]" In hope to help but emails received – President Reliance to Nodal officer Reliance to Appellate Reliance to broadband Reliance and Customer Care Reliance requesting help customer.
07-Aug-2012- After not getting any clue and response I finally lodged a complaint on "" portal with the heading of “Reliance broadband Refund issue”.
16-Aug-2013 – Reliance Company person contacted with Mr. Ankush on conference where Ankush Reliance Fraud Agent accepted the company fault.
26-Aug-2012- Finally, I visited Reliance Communications office (Mr. Ankush office- Building No. 231, Patrparganj indl. Area, Delhi. There I came to know My document including cheque has been misused and connection running on some other person name who’s CAF No – [protected] however mine was different. Initially I was not able to understand the whole issue and Mr. Vimal Kumar Pachauri ([protected]) Enlerprise Business designation informed me that Demand draft is with Ankush and will be delivered me today on urgent basis.
01-Oct-2012- Mr. Ankush contacted us at home on my back and requested close down connection latter with Pan card and address proof copy again. I refused to give to this Reliance Fraud Employee.
23-Dec-2012- Later on different - different person comes in picture stating Media and Authorized person to assist me in solving the problem but Guys these all are just only bananas.

Till date no response from company side on refund and fraud with my personal document misuse. Feel like all cheaters grouped in reliance to sink the reliance company sheep. I know, I am stuck in Jaws of Reliance company and no way finding out.

Best Regards,
Atul Mohan
+91 [protected]
Email id - [protected]
Address - Shakar Pur Delhi – 110092
Complaint comments  7 Comments     Updated: Share0Tweet0


Reliance. — Not getting the refund cheque back.

I have surrender the Reliance walky set and also logged the complaint before a long time and my call I.D. Numbar is 40392680 But still i didn't received my refund value cheque.
please suggest me will i logged a case against the company in consumer cort or what will I do??

Reliance Broadband Connection — Clear my check without installation

I had applied for the broad band connection of reliance.But due to signal issue it was not installed. There executive told me that on this place we can not install the connection. but i am charged for whole amount. Even Marketing guy are not picking my phone.
I had send several mail to reliance but did not get my refund till now.

Order Id :OMBB[protected]
Name : Vijayant kumar

Payment is charged from me of amount 562 with check no 938358 of citi bank

Reliance Broadband Internet Service — Refund issue


I just talk to a representative and he told me that until the modem is collected there will be no refund issued. Now, the question is when will be the modem collected?

The connection was canceled on 1st November 2007 and today is 22nd August 2008, still no one has come to collect modem and due to this Reliance is not refunding my money.

Again I am sending you complain no# 61461479 and 69596464.

I hope you will take action on this ASAP.
Dipesh Patel

This what was their reply on June 5th 2008

Dear Customer,

Greetings of the day!

We regret for the inconvenience cause to you.

With reference to your mail regarding "Refund", we have documented your complaint and re-escalated the same to the concerned department who will review the same.

We look forward an opportunity to serve in future.

For additional product and service related information you may contact us through any of the following means:

*377 from any Reliance fixed line phone
[protected] and[protected] from all telecom service provider (Mobil, Fixed, Wireless and Landline phone) except Vodafone.
[protected] from any phone
Email: [protected]

Yours sincerely,

Jitendra Thakur
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Dear sir,
I am facing lot of problems with your connection. In one month 10 to 15 days it is not working.
This month it was not working from 6th to 15th and again it is not working from 19th evening.
Your people always gives us different reasons and finaly they will tell its cable problem . (cable stolen by
some body)
Now I am fed up with all this, Kindly tell me how to disconnect this, what procedure I ahve to follow ?
My complaint no for your referance is 83553177 and costomer ID is[protected] Please check the
record how many times I have given the complaint in last 3 months.
Waiting for your feedback.
Patki Dilip

HSBC Bank — miss use ID details fraud

someone used our ID proof in bank C-card, we were not aware about this, one day i went for apply loan for my sister study loan they said u are Defaulter..
now nothing can change,
this was my mistake ..i was getting emails> U HAVE WON 100000$$ and please send ur bank details/address proof/ID proof .. so i send email.. with attached my contact details.
i hope 100% they Miss-use to my ID Details, problem faced by im getting calls from bank i asked them from where u got my number and who gave u my mobile number!!! no one is telling to me but i know they are Recovery people and now from last 2 months we are getng calls from Advocate.. they are trying to Upset to me.. then i asked to my Advocate they said.. they know about ur details.. address and phone number.. but i never register or advertise my mobile number with any company.. im using my mobile nearly 1 year.. i never got any call, , just now im recvng too many phone calls.. from banks only. and y i will change my mobile number???? nothing i done then y i will change my number tell me?? or some misunderstanding HSBC bank.. while applying card that person gave my contact number to bank!!! if i will call they will ask me to pay amount.. hahahahaa.. this is really funney story in my life...
if i will go for register FIR after that is "no use/ no value" for FIR.. so better then we tried to change my details but this is very hard to change..
************technology is good but harmfully*********

Personal — Issue on Service

This is premnath from chennai. Four months back I brought Airtel broadband, within 4 months 5 times I have faced the problem i.e, there is no proper connection, and the service which you are providing is very poor. I never expect this kind of service from Airtel and also there is no proper response when I called to customer care. I don't know, Is the way to treat your customer? Last 6 days my internet is not working and I have given complaints 8 times to the customer care there is no proper response and still my problem remains. So I am not interest to be your customer, so I want to cancel your broadband connection due to poor service.
The confirmation given by Mr.Sundramoorthy HSBC on 8.11.2011 by phone regarding the sanction of EMI Rs.36, 900 payable in 12 instalments has not been reached till now.Hence, i am unable to accept your statement without the receipt of D.D as per your confirmation.Card holder no:[protected].Expecting early reply in this regard.

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    Reliance Broadband - Reliance Broadband Refund issue since March 2012 and His use of Personal document Pen Card, Voter-id Card and HSBC bank Cheque