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[Resolved]  Reliance Communications — Wrong Info from Cust Care

A new Scheme is launched by Reliance that if you recharge ur landline by Rs999,STD as well as Local to all Reliance phones will be free for 30 days.i Called up customer care twice to clarify whether there is any talktime and validity given or not.Both the times the Cust.Care Exes said that there is no talktime but there is a validity of 30days.I recharged my phone and then found out that i got validity for just "1" day.I called up customer care and launched a complaint and i was promised by the executive that i will get my 30days validity......it was due to some technical prob that it was showing 1 day.....i waited and nothing happened.I called again to find out that theres no validity given.When i wanted to speak to the supervisor,the executive told me that he didnt know about the recent update and that i will get a call or sms from reliance within the next 24hrs alonwith my validity!!i got a second complaint no.....again i waited.....nothing happened.so i called up again to find out that there was actually no validity and the complains were wrongly taken!!!So in other words i lost Rs999(which is quiet a large amt to me)in just few hours gaining nothing at all coz i have to recharge my phone tomorrow for validity and as soon as i do that,the scheme for Rs999 will go to the dustbin.....and ya,offcourse i got a third complaint no.!!!
Complaint marked as Resolved 2020-08-13 23:41:19
Complaint comments  2 CommentsShare0Tweet0

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customer care — cus care

while we call customer care.,, we need straight forward talk with customer care officer. so tat we talk frankly and clarify our doubts..its difficult in computed voice follow up..so please give some short cut code for talking to cus care officer soon after calling [protected]
Dear Sir,

I am a regular customer of reliance from last 5 years. My mobile No. is [protected].

I am facing some problems from last two weeks. On Thursday 27th June my balance got deducted of Rs.54.73/- in wrong charge of GPRS.

I have logged the complaint sr no.[protected] on Thursday 27th June and Customer care representative told me that your complaint got resolved in next two days.
My complaint no.[protected] has been closed by team on 30th June by updating the status that balance is refunded to me but I have not received any balance.

Again I have called to customer care on 1 July and they again logged the complaint sr no.[protected]. They told me sorry your balance is not transferred and it will be transferred in next two days.
Today I have received a message that SR[protected] as disputed date is more than 3 days hence your balance can not be transferred.

In these days I had words with so many senior level executives but they didn’t help me and this is the second time when I have lost my balance. I am facing this problem from last 2 weeks and No one help me on the same.
Dear all:- if your are unable to help me, so please let me know I will change my service provider. I am waiting for your reply.

Regards
Kamal Bisht
Mobile No:- [protected]

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