[Resolved] Reliance Communications — Wrong Info from Cust Care
A new Scheme is launched by Reliance that if you recharge ur landline by Rs999,STD as well as Local to all Reliance phones will be free for 30 days.i Called up customer care twice to clarify whether there is any talktime and validity given or not.Both the times the Cust.Care Exes said that there is no talktime but there is a validity of 30days.I recharged my phone and then found out that i got validity for just "1" day.I called up customer care and launched a complaint and i was promised by the executive that i will get my 30days validity......it was due to some technical prob that it was showing 1 day.....i waited and nothing happened.I called again to find out that theres no validity given.When i wanted to speak to the supervisor,the executive told me that he didnt know about the recent update and that i will get a call or sms from reliance within the next 24hrs alonwith my validity!!i got a second complaint no.....again i waited.....nothing happened.so i called up again to find out that there was actually no validity and the complains were wrongly taken!!!So in other words i lost Rs999(which is quiet a large amt to me)in just few hours gaining nothing at all coz i have to recharge my phone tomorrow for validity and as soon as i do that,the scheme for Rs999 will go to the dustbin.....and ya,offcourse i got a third complaint no.!!!
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Aug 13, 2020Complaint marked as Resolved