[Resolved] Reliance Communications — Telephone/Broadband Connection | |
I think my chain of mail will give you more calrity. ----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:46 AM ----- S S Bhasin/DEL/CH 22-Apr-2008 09:46 GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com To [protected]@relianceada.com ([protected]@relianceada.com) cc [protected]@relianceada.com ([protected]@relianceada.com), Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com), Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com) Subject Fw: Reference to your mail Dear Mai Bap, I[censored] people cannot do any thing at lest send a some meaningful reply. With the kind of perception now Reliance is building up in the mind of people, the day is not far away when entire set-up collapses. I will be very thankful i[censored] return back my cheque of Rs 500 and filled Form without further delay as I have now again opted for MTNL which now I realises 1000 time better than Reliance Communication. Of course Reliance Money also I tries and it proved to its reputation as of Reliance Communication. SS Bhasin Manager Finance and Taxation Glaxo SmithKline Consumer Healthcare Limited. ----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:20 AM ----- S S Bhasin/DEL/CH 04-Apr-2008 09:17 GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com To "[protected]@relianceada.com" <[protected]@relianceada.com> cc Subject Re: Reference to your mail Dear Mr Sandeep, Any update on this. Regards SS Bhasin "[protected]@relianceada.com" <[protected]@relianceada.com> 08-Mar-2008 12:57 To "S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com> cc Subject Reference to your mail Dear Customer, Greetings of the day! Thank you for contacting Reliance Broadband Customer Care. We regret for the delay and inconvenience caused to you. In response to your mail, we have documented your complaint and forwarded the same to the concerned sales team who will review the same. They will be in touch with you on this subject. We are constantly trying to improve our services. Looking forward to your co-operation. Looking forward to serve you in the future. For additional product and service related information you may contact us through any of the following means: Phone: 377 from any Reliance fixed line phone [protected] from any MTNL / BSNL phone [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Sandeep Poojary. Broadband Customer Care. Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com) Date: Friday, March 07, 2008 12:58 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com) Subject: Re: Reference to your mail Dear Biplob Banerjee Broadband Customer Care Reliance Communications NO response from any quarter ????????????????? SS Bhasin Manager Finance and Taxation Glaxo SmithKline Consumer Healthcare Limited. "[protected]@relianceada.com" <broadband 29-Feb-2008 05:26 To: "S.S.Bhasin cc: Subject: Reference to your mail Dear Customer, Thank you for contacting Reliance Broadband Customer Care. With reference to your mail, your complaint has been forwarded to your local sales team who would look into the matter and get in touch with you shortly. We look forward to an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] from any MTNL / BSNL phone [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Biplob Banerjee Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com) Date: Thursday, February 28, 2008 04:21 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com) Subject: Re: Reference to your mail Dear Mr. Jitender Thakur, Thanks for response. Required details are as below: Application No- [protected] Complete Name and Address- Shyam Sunder Bhasin WZ-348 Shiv Nagar, Street No - 20 Shiv Nagar, Janak Puri, Jail Road, New Delhi-110058 Regards SS Bhasin Manager Finance and Taxation Glaxo SmithKline Consumer Healthcare Limited. "[protected]@relianceada.com" <[protected]@relianceada.com> 28-Feb-2008 15:21 To "S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com> cc Subject Reference to your mail Dear Customer, Greetings of the day! We tried to contact you on given phone number but were unable to reach you. With reference to your mail regarding pending installation of broadband connection, we request you to provide us the following information: Customer Application Form Number. Name And Address ( Full name and address as mention in the Customer Application Form). We look forward an opportunity to serve in future. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] from any MTNL / BSNL phone [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Jitendra Thakur Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com) Date: Thursday, February 28, 2008 01:02 PM To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com) Subject: Fw: Broadband Connection Dear Sir, In the month of October, 2007 one your representative approached me and offered to install telephone and broadband connection at my residence. He took papers and filled up necessary forms. He disappeared and in spite of my innumerable telephone calls and mails there was no result. Copies of my mails below are testimony of the same. In desperation, I stopped further follow up in spite of financial loss to me by disconnecting my earlier telephone and broadband connection with MTNL. Now... again a gentleman comes to my residence on 9.2.2008 saying I should forget what happened in past and he will rectify all the wrong things happened so far. He again fills up form takes proof of residence, photograph and of course cheque for Rs 500. Now when I check back again with him, he tells me there is some technical hitch. I donot know what it could be as houses adjacent of my house on both sides have Reliance connections. What do you suggest should I take this up with Consumer Forum or with some TV channel before some meaningful response I receive from your end. This time I am not going to leave it as it is even if I have to spend some amount on this. Regards SS Bhasin Manager Finance and Taxation Glaxo SmithKline Consumer Healthcare Limited. ----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:02 PM ----- S S Bhasin 13-Nov-2007 15:26 GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com To: serviceassurancecell cc: Subject: Broadband Connection Will u be any help in this connection-Your local office people are not ready to even pick phone. The name of your representative is Sanjay ([protected]) Ajay ([protected]) and Aunrag Kumar Mishra ( Not willing to give his phone no) Connection was supposed to be provided at WZ-348 B Shiv Nagar, Gali No 20, Janakpuri, New Delhi SS Bhasin [protected] ----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:23 PM ----- S S Bhasin/DEL/CH 13-Nov-2007 11:55 GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com To "[protected]@relianceada.com" <[protected]@relianceada.com> cc Subject Re: Reference your mailLink No Response ???????????? Regards SS Bhasin "[protected]@relianceada.com" <[protected]@relianceada.com> 12-Nov-2007 10:41 To "S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com> cc Subject Reference your mail Dear Customer, Thank you for contacting Reliance Broadband Customer Care. In response to your mail, we have documented your complaint and forwarded to the concerned sales team who will review the same.They will be in touch with you on this subject. We regret the inconvenience caused to you. We are constantly trying to improve our services.Looking forward to your co-operation. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed phone [protected] from any MTNL / BSNL phone [protected] from any phone Email: [protected]@relianceada.com (Working hours between 9 am to 9 pm) Fax:[protected]. Website: www.reliancecommunications.co.in Yours sincerely, Bhavana Kokku Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com) Date: Monday, November 12, 2007 09:52 AM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Reference your mail Dear Bhavana Kokku, No response have been received from your sales team. It reflects on level of service. Will u please take come concrete steps or do I have to take up this matter at higher level. Regards SS Bhasin "[protected]@relianceada.com" <[protected]@relianceada.com> 06-Nov-2007 10:26 To "S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com> cc Subject Reference your mail Dear Customer, Thank you for contacting Reliance Broadband Customer Care. In response to your mail, we have documented your complaint and forwarded to the concerned sales team who will review the same.They will be in touch with you on this subject. We are constantly trying to improve our services.Looking forward to your co-operation. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed phone [protected] from any MTNL / BSNL phone [protected] from any phone Email: [protected]@relianceada.com (Working hours between 9 am to 9 pm) Fax:[protected]. Website: www.reliancecommunications.co.in Yours sincerely, Bhavana Kokku Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com) Date: Monday, November 05, 2007 03:18 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: New Broadband connection Dear Sir, I have been approached by your representative with an offer to install broadband at my premises around a month back and I have disconnected my MTNL connection. Now for last one week I am told it will be installed next morning and than next evening. Had I known that I getting into such trap I would have never disconnected my MTNL connection. The name of your representative is Sanjay ([protected]) Ajay ([protected]) and Aunrag Kumar Mishra ( Not willing to give his phone no) Connection was supposed to be provided at WZ-348 B Shiv Nagar, Gali No 20, Janakpuri, New Delhi SS Bhasin [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 104 Comments | |
Comments
reliance communications is turning out to be most unreliable communication net wrok.I had taken the connection for business activity and am repenting as frequent complaints to customer care do not yeild results and when the CC executive is asked to raise or escalate the call to some manager the reply comes they are all busy.
My internet connection is not working for the past three days and the business which is net based has sufferred a jolt. I thank my stars that I had opted for an alternative of BSNL connection which stood the test of time and I continue lingering on. What attitude has the reliance staff, it will be known to them only but I can say they care a fig for their customers. The hurry is while giving connections and taking the bill payment rest the customers is left to fend for themselves.
Take for example complaint numbers[protected] of 13 Oct followed by[protected],[protected], and[protected] of 26 Oct, 27 Oct and 28 Oct to know the progress on these complaints nothing is being done, While as bill payment is done before date the services are horrible.
Can Reliance give us some reasonable reply or take appropriate action ?????
My internet connection is not working for the past three days and the business which is net based has sufferred a jolt. I thank my stars that I had opted for an alternative of BSNL connection which stood the test of time and I continue lingering on. What attitude has the reliance staff, it will be known to them only but I can say they care a fig for their customers. The hurry is while giving connections and taking the bill payment rest the customers is left to fend for themselves.
Take for example complaint numbers[protected] of 13 Oct followed by[protected],[protected], and[protected] of 26 Oct, 27 Oct and 28 Oct to know the progress on these complaints nothing is being done, While as bill payment is done before date the services are horrible.
Can Reliance give us some reasonable reply or take appropriate action ?????
i have submitted RS 500 to install the broadband/telephone connection to reliance authority MR. YOGESH working in reliance as a employ at my residence c-3/288 yamuna vihar.Consequntely all system installed at my residence and telephone no. 30257819 started function and internet connection also started function.But my telephone connection is cut without my permission on 1.11.2009.I am requesting the reliance customer care.But nobody help me .Please help me and bill send RS. 678. please my connect telephone again.
i have submitted RS 500 to install the broadband/telephone connection to reliance authority MR. YOGESH working in reliance as a employ at my residence c-3/288 yamuna vihar.Consequntely all system installed at my residence and telephone no. 30257819 started function and internet connection also started function.But my telephone connection is cut without my permission on 1.11.2009.I am requesting the reliance customer care.But nobody help me .Please help me and bill send RS. 678. please my connect telephone again.
i have submitted RS 500 to install the broadband/telephone connection to reliance authority MR. YOGESH working in reliance as a employ at my residence c-3/288 yamuna vihar.Consequntely all system installed at my residence and telephone no. 30257819 started function and internet connection also started function.But my telephone connection is cut without my permission on 1.11.2009.I am requesting the reliance customer care.But nobody help me .Please help me and bill send RS. 678. please my connect telephone again.
DEAR SIR,
I have submitted RS 500 to install the broadband/telephone connection to reliance authority MR. YOGESH working in reliance as a employ at my residence c-3/288 yamuna vihar.Consequntely all system installed at my residence and telephone no. 30257819 started function and internet connection also started function.But my telephone connection is cut without my permission on 1.11.2009.I am requesting the reliance customer care.But nobody help me .Please help me and bill send RS. 678. please my connect telephone again.
I have submitted RS 500 to install the broadband/telephone connection to reliance authority MR. YOGESH working in reliance as a employ at my residence c-3/288 yamuna vihar.Consequntely all system installed at my residence and telephone no. 30257819 started function and internet connection also started function.But my telephone connection is cut without my permission on 1.11.2009.I am requesting the reliance customer care.But nobody help me .Please help me and bill send RS. 678. please my connect telephone again.
Dear Sir/Madam
I wanted to shift my phone no [protected] from a place in my room to another place in that same room .
I need the external wire to shift it . I contact your Customer care And they Said 2 mail u First That u can help us.
My Contact no is [protected]
Thank u
Amaan Zaman
I wanted to shift my phone no [protected] from a place in my room to another place in that same room .
I need the external wire to shift it . I contact your Customer care And they Said 2 mail u First That u can help us.
My Contact no is [protected]
Thank u
Amaan Zaman
COMPLAINT OF TEL NO 3062919 UNDER billing account no.[protected]
dear sir,
my account number is [protected] and [protected] my phones are dead please solve this problem as soon as possible
my account number is [protected] and [protected] my phones are dead please solve this problem as soon as possible
Congratulations Mr Anil Ambani Sahab!
Some innovative staff of your Reliance Com. have innovated a noble but strange method of solving customer problems. My complaint and company's response is self evident from below mentioned complaint. I dont blame company for such responses, if fact few undeserving short tempered, self centered employees are tainting the image of company. The Company should take care of such staff who are damaging its image. They should know that India is a country where such publicity spread very fast even without modren communication-mouth to mouth connection with strong social interaction is unique. Just take care of such black sheeps in the company and save it.
Dr Raghav
[protected]
Dated 10th Dec 2009
To
The Appellate Authority
Reliance Communications Ltd
Vijaya Building, CP, New Delhi
Subject: Appeal against erratic behaviour and action of your staff causing inconvenience and work loss
Dear Sir,
I am reproducing hereunder the email from your customer care and my reply to them which is self explanatory. I am shocked to receive the behaviour and action of your concerned staff in the form of termination of my connection with out my formal request for the same. In place of giving a satisfactory answer/solution to my complaint they have terminated the connection itself to solve the problem. After struggling for one week to revive the connection through telephone, I personally approached your reliance web-world at Jagatpuri east Delhi on 6th December. They assured the restoration of connection on Monday 7th Dec., but it’s not done till now. I hope you will give urgent attention, restore the connection immediately and ensure the satisfactory solution to my complaints.
Dr.C.S. Raghav
cell no. [protected]
The message from your Customer Care:
We thank you for using Reliance NetConnect Services - MDN : [protected] We take this opportunity to acknowledge your association with us and appreciate the long and successful journey with your support and continued patronage. We have observed that lately your NetConnect usage has reduced considerably as compared to last few weeks. Please let us know if any problem or any unattended complaint has lead to lesser use of your NetConnect services. Our constant endeavor is to achieve customer delight by enhancing the quality of our services. Once again we thank you for your continuous support and look forward to a wonderful journey together.
Warm Regards,
Reliance Communications Ltd.
My response to the above email:
Thanks for caring. You are perfectly right, I am going to get my two connections permanently disconnected due to the bad experience with your service and system. In the past around one year I have lodged some 4-5 complaints about inflated bills, which were unusually high up to 3 times of my normal use patterns. I suspected that someone might have hacked my no. or account. When I asked your staff to know what is chargeable and what is not chargeable, for example whether browsing or chatting is chargeable or not, if yes how I could know what is my meter reading vis a vis my internet use. I got two answers from different persons, some said chatting is not chargeable and surfing without downloading is also not chargeable, others said vice versa. So fading up with all this I have decided to get my two connections (other one is [protected]) cancelled. Another reason for dissatisfaction is very slow speed which is irritating. At the same price other companies are providing better speed and data download, then there is no meaning to stay with you any further.
Dr C.S. Raghav
[protected]
Some innovative staff of your Reliance Com. have innovated a noble but strange method of solving customer problems. My complaint and company's response is self evident from below mentioned complaint. I dont blame company for such responses, if fact few undeserving short tempered, self centered employees are tainting the image of company. The Company should take care of such staff who are damaging its image. They should know that India is a country where such publicity spread very fast even without modren communication-mouth to mouth connection with strong social interaction is unique. Just take care of such black sheeps in the company and save it.
Dr Raghav
[protected]
Dated 10th Dec 2009
To
The Appellate Authority
Reliance Communications Ltd
Vijaya Building, CP, New Delhi
Subject: Appeal against erratic behaviour and action of your staff causing inconvenience and work loss
Dear Sir,
I am reproducing hereunder the email from your customer care and my reply to them which is self explanatory. I am shocked to receive the behaviour and action of your concerned staff in the form of termination of my connection with out my formal request for the same. In place of giving a satisfactory answer/solution to my complaint they have terminated the connection itself to solve the problem. After struggling for one week to revive the connection through telephone, I personally approached your reliance web-world at Jagatpuri east Delhi on 6th December. They assured the restoration of connection on Monday 7th Dec., but it’s not done till now. I hope you will give urgent attention, restore the connection immediately and ensure the satisfactory solution to my complaints.
Dr.C.S. Raghav
cell no. [protected]
The message from your Customer Care:
We thank you for using Reliance NetConnect Services - MDN : [protected] We take this opportunity to acknowledge your association with us and appreciate the long and successful journey with your support and continued patronage. We have observed that lately your NetConnect usage has reduced considerably as compared to last few weeks. Please let us know if any problem or any unattended complaint has lead to lesser use of your NetConnect services. Our constant endeavor is to achieve customer delight by enhancing the quality of our services. Once again we thank you for your continuous support and look forward to a wonderful journey together.
Warm Regards,
Reliance Communications Ltd.
My response to the above email:
Thanks for caring. You are perfectly right, I am going to get my two connections permanently disconnected due to the bad experience with your service and system. In the past around one year I have lodged some 4-5 complaints about inflated bills, which were unusually high up to 3 times of my normal use patterns. I suspected that someone might have hacked my no. or account. When I asked your staff to know what is chargeable and what is not chargeable, for example whether browsing or chatting is chargeable or not, if yes how I could know what is my meter reading vis a vis my internet use. I got two answers from different persons, some said chatting is not chargeable and surfing without downloading is also not chargeable, others said vice versa. So fading up with all this I have decided to get my two connections (other one is [protected]) cancelled. Another reason for dissatisfaction is very slow speed which is irritating. At the same price other companies are providing better speed and data download, then there is no meaning to stay with you any further.
Dr C.S. Raghav
[protected]
i have reliance brode band service our i.d.[protected] and our telephone no[protected] i already deposited my bill dated 14.12.09 but u discanected our net canection we are no sent any compleient to u so why u discanected please canected our net canection as soon posible
thanking you
nalini s vahane
thanking you
nalini s vahane
Reliance Communications LTD. — Damage in Network of the area
Sir,This is to inform you that we are facing network problems in our Fixed Wireless Phone. This problem is for last 3 weeks. We cannot make any call or receive of them. Moreover I have to pay Rs. 180 as the rent for the phone, without making any calls from it. The similar problem is experienced by all the locals.
Please try to repair the problem as soon as possible.
Thank you,
A K Jaiswal
Ph. No:[protected]
Mob: [protected]
Sir/Madam,
A similar problem is being faced even by us.And moreover it's highly annoying that despite repeated requests to the authorities, nothing seems to improve.We'll be highly obliged if you kindly look into the matter.
Thanking You in anticipation,
Jashita Ray.
A similar problem is being faced even by us.And moreover it's highly annoying that despite repeated requests to the authorities, nothing seems to improve.We'll be highly obliged if you kindly look into the matter.
Thanking You in anticipation,
Jashita Ray.
Sir/Madam,
A similar problem is being faced even by us, Ph No.[protected] . And moreover it's highly annoying that despite repeated requests to the authorities, nothing seems to improve.We'll be highly obliged if you kindly look into the matter.
Thanking You in anticipation,
Jashita Ray.
Ph: [protected]/[protected]
A similar problem is being faced even by us, Ph No.[protected] . And moreover it's highly annoying that despite repeated requests to the authorities, nothing seems to improve.We'll be highly obliged if you kindly look into the matter.
Thanking You in anticipation,
Jashita Ray.
Ph: [protected]/[protected]
since 23rd of december i have made 10 times call to your customer care services for broadband wiredline connection but every time i m contacting receive the same reply from your call centre that they have forwarding my request in urgent based and you will recieve reply from your sales executive as soon as possible
but still dont get any reply.
when i ask about tariff plan about home they told me the 400 monthly rental unlimited plan with 500 of activation charges. but when i meet your near outlet in gujarat they told me that they dont have those tipes of plans in gujarat
so i think i have been cheated from your customer care support because there were no any plans like this.
so i fyou realy like to gave the connection of wired line broadband plz gave your customer a true support otherwise dont do promise to gave the good services from your side
but still dont get any reply.
when i ask about tariff plan about home they told me the 400 monthly rental unlimited plan with 500 of activation charges. but when i meet your near outlet in gujarat they told me that they dont have those tipes of plans in gujarat
so i think i have been cheated from your customer care support because there were no any plans like this.
so i fyou realy like to gave the connection of wired line broadband plz gave your customer a true support otherwise dont do promise to gave the good services from your side
Reliance Broadband — It’s been 20 days of filling the Broadband application form and till date no-one responded to install broadband at my premises
Hi,This is to complain you that, it’s been 20 days of filling the Broadband application form and till date no-one responded to install broadband at by premises.
The checque of Rs: 500 (for Installation) which I have given is also cashed.
When I am calling the Reliance Executive (Vikram), the executive who has taken my application and chq, he is not responding properly and from last two weeks continuously saying "Broadband Aaj Kal main Lag Jayga"
I was not expecting this kind of service from Reliance, if they are not bothered to install broadband then please return my money and application back.
In below email is my broadband application detail.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MS HEENA ALI
4. Address (Customer Address) :117/N/135 KAKADEO
5. Alternate contact no. :
6. e-mail ID :HEENA.[protected]@GMAIL.COM
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC150 and WICC649
I hope this gets resolved ASAP.
Regards,
Heena Ali
dear sir,
In the month of february 2010 offered to install telephone and broadband connection at my residence ..from next day onwards the outgoing has been disconnected.. I have submitted a cash of Rs 500/- to install broad band and telephone system..on 15 th sunday 2010 again the connection has been made but the same day the connection has been disconnected..Now when I check back again with him, he tells me there is some technical hitch..
please terminate my broadband and fixed line phone connection because your service so poor i am not able to continue your connection.. Kindly do the work on priority basis or if not possible then disconnect the system so I may able to shift my idea to other agency.
Address:
13 /6a kodambakkam,
west mamballam
chennai-33
[protected]
In the month of february 2010 offered to install telephone and broadband connection at my residence ..from next day onwards the outgoing has been disconnected.. I have submitted a cash of Rs 500/- to install broad band and telephone system..on 15 th sunday 2010 again the connection has been made but the same day the connection has been disconnected..Now when I check back again with him, he tells me there is some technical hitch..
please terminate my broadband and fixed line phone connection because your service so poor i am not able to continue your connection.. Kindly do the work on priority basis or if not possible then disconnect the system so I may able to shift my idea to other agency.
Address:
13 /6a kodambakkam,
west mamballam
chennai-33
[protected]
Reliance Communication — Broadband
I m a reliance broadband coustmer ..i m not satisfied by my connection .so i want to disconnect my connection but didn't react on my request post me bills from last two months ..... Hi,
I am Rinku Singh, leaving in noida, and i am using the reliance connection from last 1 year (GSM) . And on 21st Feb 2010, I make a complain regarding my mobile networks, I am really facing this problem from last 2 Months, My Mobile is ok but there is some problem with my GSM Card . After that i again make a complain regarding my balance deduction On 11th March and the customer care assured me that with in 2 days my complain for sure get solved . But today 16th March, till now i am waiting for some response, And yesterday night while i am making a call to the customer care executive, i talked with one of your executive arround 2"O clock i don't know the name of that executive, i forgot the name but i know his last name is THAKUR, He told me to hold the line for some time after taking so much time he RUDLY dissconnected my call,
I just want to get some good response regarding my complain but if the executive of reliance behaving like this then how can we use your services, And at the last moment of the call the executive told me that by this number you will not be abble to make a call to us in life time,
I want to you to be appologize for this misbeheavior, And my all the quries will get solve ASAP .
If you want a better information regarding this matter then any time you can call to my mobile number given below.
Rinku Singh
I am Rinku Singh, leaving in noida, and i am using the reliance connection from last 1 year (GSM) . And on 21st Feb 2010, I make a complain regarding my mobile networks, I am really facing this problem from last 2 Months, My Mobile is ok but there is some problem with my GSM Card . After that i again make a complain regarding my balance deduction On 11th March and the customer care assured me that with in 2 days my complain for sure get solved . But today 16th March, till now i am waiting for some response, And yesterday night while i am making a call to the customer care executive, i talked with one of your executive arround 2"O clock i don't know the name of that executive, i forgot the name but i know his last name is THAKUR, He told me to hold the line for some time after taking so much time he RUDLY dissconnected my call,
I just want to get some good response regarding my complain but if the executive of reliance behaving like this then how can we use your services, And at the last moment of the call the executive told me that by this number you will not be abble to make a call to us in life time,
I want to you to be appologize for this misbeheavior, And my all the quries will get solve ASAP .
If you want a better information regarding this matter then any time you can call to my mobile number given below.
Rinku Singh
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Reliance ADA(Communications) — Reliance Broad Band
Reliance Broad Band:[protected][protected]
I had applied for Reliance Broad Band(Wired Connection, Unlimited plan) in Bangalore (Old Madras Road, KR Puram) and been waiting for more than a month now to get the connection. The sales person promised me to get the connection within a week's time and i have paid Rs. 600 towards the modem charges.
The acknowledgement no is : [protected]
:
Now, when i ask them they tell all possible reasons like modem out of stock, etc.etc... Pls let me know how to proceed.
Thanks,
Pradeep