[Resolved] Reliance Communications — Miss Guidance By Customer Representative | |
Dear Sir This is in reference to my Reliance Corporate Mobile No : [protected]. This was Postpaid under Tarif Plan : Simple PPC299, AC NO:[protected], This no was settled from Postpaid to prepaid migration on 10th Sept 2010.Reliance Customer care Collection Executive Roshan Thakur (M- [protected]) visit to our residence and assured that if we make a payment of Rs. 710/(Seven hundred and ten ) then my no will migrate to prepaid within 7 days and no Bills will come from the following month. Therefore we have paid the money on agaist of Cheque whwere as he provide us a reciept of Reliance Communication InfrastructureLimited - Reciept No : D2k 10 iJ- 0220005. But still i am reciving Bill as well as unwanted calls from reliance customer care reminding to pay this month bills . The no has already been deactivated and i cant make outgoing or incoming calls. Right now its neithr converted to prepaid nor i can use postpaid as well. Kindly help me 1. Stop the unwanted calls of Reliance Customere care 2. Activate my prepaid connection 3. Take legal action against those miss guide Executives Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Provider Reliance GSM, User CE Baskaran ([protected]), Pune Circle.
1. On 15 May 2011 at 14:46 I received a message “Double Dhamaka! On E-Rech 121 get FULL TT Rs 121 & 121 Local min absolutely FREE. Benefit valid 7 days. Visit Nearest retailer. Reliance
2. I had recharged my mobile with 121 on 17 May 2011 at 10:18
3. I had received message “ Ur acct IS rech WITH Rs .01 core TT, Plz pay Rs 121 . Now Enjoy unlimited Local R-R calls for 30 days on E-Recharge RS 195 Only”.
4. Out going on my mobile stopped after one week since balance was nil.
Complaint : What is the meaning of Sl.no 01.
What I did under stand: Talk time of 121 to regular balance. And 121 as promotional Balance valid for 01 Week.
What Customer Care Executive of Reliance Explained: Total amount of Rs 121 is valid for 01 Week only.
Resolution required: Who is right?, What is the actual message meaning?
1. On 15 May 2011 at 14:46 I received a message “Double Dhamaka! On E-Rech 121 get FULL TT Rs 121 & 121 Local min absolutely FREE. Benefit valid 7 days. Visit Nearest retailer. Reliance
2. I had recharged my mobile with 121 on 17 May 2011 at 10:18
3. I had received message “ Ur acct IS rech WITH Rs .01 core TT, Plz pay Rs 121 . Now Enjoy unlimited Local R-R calls for 30 days on E-Recharge RS 195 Only”.
4. Out going on my mobile stopped after one week since balance was nil.
Complaint : What is the meaning of Sl.no 01.
What I did under stand: Talk time of 121 to regular balance. And 121 as promotional Balance valid for 01 Week.
What Customer Care Executive of Reliance Explained: Total amount of Rs 121 is valid for 01 Week only.
Resolution required: Who is right?, What is the actual message meaning?
Provider Reliance GSM, User CE Baskaran ([protected]), Pune Circle
1. I had recharged my mobile for Ra. 100/- on 07 Jun 2011. Before that I had cancelled all the VAS (R) all the VAS provided by Reliance.
2. But Again they had cut money for those un used VAS.
3. On 17 Jun I had again cancelled all the VAS provided thr’[protected] request number.
4. I spoke to SHEIKH and he promised to deposit the money back cut since the last complaint.
5. But I had got only 5 rupees since the complaint.
If this is the way RELIANCE GSM is providing the service, then Reliance would loose all the customers. I am trying to migrate to other service to MOBILE PORTABILITY
1. I had recharged my mobile for Ra. 100/- on 07 Jun 2011. Before that I had cancelled all the VAS (R) all the VAS provided by Reliance.
2. But Again they had cut money for those un used VAS.
3. On 17 Jun I had again cancelled all the VAS provided thr’[protected] request number.
4. I spoke to SHEIKH and he promised to deposit the money back cut since the last complaint.
5. But I had got only 5 rupees since the complaint.
If this is the way RELIANCE GSM is providing the service, then Reliance would loose all the customers. I am trying to migrate to other service to MOBILE PORTABILITY
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Reliance Mobile — staff missguidens
dear sir,we would like to informe u that we have taken a new conection adajan surat branch mr sahil desai his mobile no is [protected]. he says that we start your conection new no within 24 hrs. he misguide me that iam not in office when we come we give you new no but he fail last day we call he sya 1 hrs back we call u but he fail and says me no one can change your no without me .u wait my office persone will call u . and iam a not your servent u come and mai dekh luga tujhe we says u are a servent of dhiru bhai ambani u do your work . but he fail his commitment . last he says that your no is not change . i am realy fedup what we do to change the no