Reliance Communications — Caller tune problem , issue remains | |||
Reliance communications provides tunemaker services where you can create a tune of your choice and set as your caller tune. I uploaded a customized tune on rworld , the tune was suppose to get set within 72 hours . It has been more than a month after uploading the tune , and still they are unable to set it . The tunes satisfies all the criteria required for tunemaker. For last 1 month the issue just revolves around . Today they closed the case without even resolving my issue. Some other tune was set as callertune on my phone. I am being charged for the caller tune which I did not request at all , I requested some other tune. I checked on net , my tune status shows 'in progess' for last one month. I am tired of this sick customer service. Was this information helpful? | |||
 3 Comments | |||
Comments
Dear sir/mam,
M a user of Relience GSM (Assam). I got my new Sim card Activate on 13 july. After 1 month passed i realised that Daily 1 rs. cuting from my account. I call customercare and ask them, then they said your callertune has been activated from 13 july. I dialed to chek it out but there is not any song
played. They gave me this facility whithout i need that. They cheted customers
M a user of Relience GSM (Assam). I got my new Sim card Activate on 13 july. After 1 month passed i realised that Daily 1 rs. cuting from my account. I call customercare and ask them, then they said your callertune has been activated from 13 july. I dialed to chek it out but there is not any song
played. They gave me this facility whithout i need that. They cheted customers
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance GSM — Caller Tune problem
Dear sir/mam,M a user of Relience GSM (Assam). I got my new Sim card Activate on 13 july. After 1 month passed i realised that Daily 1 rs. cuting from my account. I call customercare and ask them, then they said your callertune has been activated from 13 july. I dialed to chek it out but there is not any song
played. They gave me this facility whithout i need that. They cheted customers.