Reliance Communications — DEDUCTION OF BALANCE FROM PREPAID RECHARGE

Reliance — Deduction of balance on every recharge

My No.is [protected].My complaint is regarding my balance deduction every time when i use to recharge,and i am not able to talk to Customer care as when i try to call on 198 there is some plans information and then its get disconnected.
i have already activated DND but any time they use to cut balance for any unwanted pack.In one month only 3-4 time My SMS pack charges has been deducted.It happens every time.If i use to call from any other reliance no.to the CC no.they just said because you have pressed * button,or there is no detail in the database or your balance will be waived but never happens.
Even if i use to recharge 20 or 10 rs they cut 15 and 3-6 Rs for any pack(Live Cricket or Music pack) respectively.
I made complain more than 100 times but useless.

Reliance — deduction of easy recharge

Respected sir/madam
Its my painful duty to inform you that Rs 200 had being deducted from my reliance card without any use.
i have logged a complaint against it and they (customer care) told me to settle it with in 2 days. Again after
2 days its a new beggining for them , same story continues and again they awarded me more 2 days
I am very upset the service , left with no option other than porting the number.
The mail is only to inform the higher level personalties if possible to know that this kind of treatment general
people are getting from such a big company.without any reason amount are deducted.

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care