[Resolved]  Reliance Communications — VAS Service activated and balance deducted without customer's attention

Address:

East Delhi, Delhi

Dear Reliance Communication & Mr. Anuj,
Delhi.


As per my previous mail you already know about my issues, but now i am fed up with your service and without solving the my previous problems your company is continuously creating some new problems for me by activating some more new VAS services again and again on my GSM No. [protected], could you please help me or can you tell me what i have to do and what further action should i take against Reliance Communication for the way your service is creating problem for me again and again after making too many request and complaints to you and your customer care call center.

Will you please take care of my issues,

Now again a deduction of Rs. 20/- has been made from my account (+91-[protected]) on April,18th, 2011. After making too many complaints and request to your customer care call center and after drafting a numbers of complaints through mails, i received a call from your representative named Mr. Rahul from the calling number [protected] on April,19th, 2011 at 16:05 Hrs.. He told me that my complaint has been forwarded for balance refund and deactivating for all the VAS services, but when i get to know him about my another deduction of Rs. 20/- then he told my about a VAS service named ASTRO pack is activated on the same MDN No. [protected] on the same day.
But again i don't have any idea,any information about all these deduction and how all these services are activated automatically without my request and any intention and best of my knowledge i never made any request for activation of any VAS service/services from my side.

This is a level of dissatisfaction for a customer from the company side.
Everything has a limit but.......

If you can, then do your best for me.

Please deactivate all the VAS services activated on my no. [protected], and please refund my all the deducted balance (RS.30+ Rs.49+ Rs.20= Rs.99).

This time hope for best from Reliance Communication.


Ashwani Shrivastava
Mob.-+91-[protected]









----- Forwarded Message -----
From: Ashwani Shrivastava <[protected]@indiatimes.com>
To: Reliance <rcomnodalofficer.[protected]@relianceada.com>, Reliance <[protected]@relianceada.com>
Sent: Sun, 17 Apr 2011 19:50:05 +0530 (IST)
Subject: Fwd: VAS Service activated without customer's intention on [protected]


Dear Reliance Communication,
Delhi.

As per my previous mail you already know about my issue, but i want your kind attention on the same issue again because after making calls again and again on your customer call center no one is going to help me regarding my balance deduction and deactivation of my all the Value added services on my Delhi GSM no. [protected].

After having a conversation with Mr. Ranjit on April,15, 2011, he was also not willing to help me and strictly refused to forward a complaint against my balance deduction and he was saying that no service is activated on my number, but still i am getting ball by ball score updated of IPL matches. How is it possible that i am getting the score updates on daily basis and he was saying that no service is activated on my no. [protected].

I, requested you please do take the necessary action for my complaint (Balance refund and VAS deactivation)

Hope for best response from your side at this time.
Thanks

Ashwani Shrivastava
Mob.-+91-[protected]



----- Forwarded Message -----
From: Ashwani Shrivastava <[protected]@indiatimes.com>
To: rcomnodalofficer delhi <rcomnodalofficer.[protected]@relianceada.com>, [protected]@relianceada.com
Sent: Sat, 9 Apr 2011 11:24:12 +0530 (IST)
Subject: VAS Service activated without customer's intention on [protected]


Dear Mr. Anuj,

I am writing to inform you that, on my GSM Prepaid No. ([protected]), two VAS services named Cricket on sms and Voice Chat has been activated on March 26th & March 28th,2011 respectively without my intention and request and a deduction of Rs. 79 has been made from my account.
After making call to your Customer Care Center on March 29th,2011, I had a conversation with Ms. Anju. She told me that the both services are activated after my request but i remembered it very clearly that i never make any request for activation of any service activation.

I requested her to deactivate both the services from call center, but she deactivated only one service (Voice Chat) on my Del. No. [protected] & Cricket service is still activated on my no., although i was requesting to deactivate both the services and i asked to refund my balance but she refused to make a complaint for refund/wrong deduction and she was not willing to help me.
I asked to make a request for wrong deduction from my account & request for balance refund but she refused my request.
She was not attentive on call,she don't have any willingness to help the customer, she just wanted to close the call as soon as possible without asking any additional query or request.

So, i requested you Please do take further action on the issue and deactivate all the VAS services activated on my no. and refund my balance ASAP.

Waiting for your best response....

--
Best Regards:-
Ashwani Shrivastava
Mob.-+91-[protected]