[Resolved]  Reliance Communications — legal notice

Address:

Pune, Maharashtra

I am a subscriber of reliance communications for couple of years. I have been regularly paying the bills.My number is [protected].
Despite regular payments the collection agency of reliance makes incessant calls for collection of bill. Since I travel, i have to receive the calls on roaming too. They keep changing the number from which they call.
I have personally requested them to stop calling me, since i am a regular and punctual customer. They continue to do it.
I have sent three to four emails to the company, but have not received any communique from them.
Now they have issued me a legal notice under section20(2) of legal services authorities Act 1987(pre litigation no. 5588 of 2012). contending that i have availed of their service and not paid for it.
I seek assistance for better customer service.

FOLLOWING IS THE TEXT OF MAIL SENT TO RCOM APPELLATE AUTHORITY

Aashish Kulkarni <aashish.[protected]@gmail.com> Mon, Jun 11, 2012 at 6:21 PM
To: Rcomappellateauthority.[protected]@relianceada.com
Dear Sir/Madam,
I have sent complaint thru mail earlier too. This is the fourth mail. earlier mails were from your portal. No one has
contacted me. You already have my alternate contact details.I did not pay my first and only unpaid bill coz i
wanted an assurance from your organisation that i will not receive unsolicited calls from your collection agents,
who have been asked to make nagging calls to customers for pitty payments of 800Rs.
No one has written to me or approached me to solve the issue.
Now your organisation is sending bills for services not rendered. The services are stopped by you for last 2
months.
Pl. advise me.
warm regards
Aashish Kulkarni
[protected]

FOLLOWING IS THE COPY OF MAIL SENT TO RCOM IN THE MONTH OF MARCH 2012

Aashish Kulkarni <aashish.[protected]@gmail.com> Mon, Mar 19, 2012 at 10:08 AM
To: Rcomappellateauthority.[protected]@relianceada.com, [protected]@relianceada.com
Dear Mr. Samir Gandhi,
greetings.
I am reaching to you in protest. I am a reliance customer ([protected]) for some years now. I have been
regularly paying my bills.
But what is annoying is the manner in which your company goes on harassing postpaid customers for payment of
bills. I have been complaining about this behavior with everyone at your [protected]@paud road,pune. They seem
to be equally disturbed about it and helpless.
It seems that the company has its own set of rules for DND. Its own collection agents do not follow the DND and
keep calling in incessantly.
I have not paid my bill for the month in protest. You can disconnect my connection and adjust my deposit.
And mind you Mr. Gandhi, my bills are in the range of Rs. 1000/- Not a big amount isn't it.
If i do not receive any communique in my favor I will take it as company policy to harass the customers.
regards
Aashish Kulkarni