[Resolved]  Reliance Communications — Promotional Balance

Address:Madhya Pradesh

I am in Roaming. I Recharged My mobile number from 150 Rs. They give me Rs.14.01 as promo cash bal. but it was not working. i.e. I can not use this bal in roaming.


After that I contact to customer care executive. He told me That you can not use promo bal. in roaming. I asked WHY? he replied me because It is the policy of company. The company must be know that this is a kind of FRAUD with their customer.


Five times I faced the same problum.

Regards
Vidit Shah
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Yesterday I have recharged my phone with Rs 150 . A message was sent to me by the company. But when I actually check my main balance it is shoqinh 0.02
Reliance has worst customer care, don't trust this network & customer people,
One incident happens with me, The story is, unexpectedly some of balance is deducted from my main balance, I just wanted to know, i called to customer care, they said, sir. be online will check & tell you the reason, but he unable to find any reason, they saying server has not updated, could you please call me after some time, so I dropped the call, than after a day, again I call to customer care, than explained everything, he also replied same thing, than i have asked to transfer this call to your superior, he said NO, after a couple of minute discuss, he said YES, and put the call on hold, and I was thinking Call may be transferring to superior. after a 45 mins of hold, i didn't get any response, still the hold is persistent, I just dropped my call, and went to my work,
Finally I realized, i have wasted so much time on this. brought new sim card of different network & using as a second sim, and now my reliance is used for just incoming purpose.
Tit for tat to Reliance company,

don't recharge you reliance networks, just use it as incoming purpose, so that we can take revenge on Reliance
I have recharge my number [protected] for 57, there is a special offer in rs 57 that i will get 10gb 3g balance. I confirm this offer with the customer care also. But till now i didnt get data balance.

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