[Resolved]  Reliance Communications Postpaid — Misleading information and Consumer harassment

Address:

Central Delhi, Delhi

I am a student and since almost two years I have been a customer of reliance gsm prepaid (My no. is [protected]). Only recently I have converted it to postpaid after having received a no. of calls from Mr. Abhay from Reliance Communications (Cannaught Place Office, New Delhi having no. [protected]). He said I was spending a lot of money on my calls so it would be beneficial for me to convert it into postpaid. He asked me what kind of calls I usually make. I told him my calls are mostly STD and I also make lots of video calls and that my local calls are minimal. He then described me a plan of 299 (rental) in which he said I will get Rs 399 as balance and I would be able to make local and STD calls at 30p/min and video calls at 60p/min. In prepaid connection video calls cost me Rs 3/min. So I found it money saving and I agreed to the plan (No. of the field officer who came to take my documents [protected] and no. of the verification officer who came to verify [protected]). I was told that my no. will be converted to postpaid paid in 3 days but it took almost a month. In this period I restricted myself to recharge my phone but it took so long to be converted that just five days before the conversion (on 15.05.2013) I recharged my phone with Rs 555 and also put a net pack of Rs 98. Then on 20.05.2013 without prior notice my connection was converted to postpaid. I had a prepaid balance of 500+ on my phone which was made to lapse. Later on I came to know that such a plan did not even exist (when I had asked for a STD plan I was given a local plan of no use to me) and the network too sucked (Sorry for foul language, but it really did). I called customer care a lot many times for complaints (regarding the prepaid balance I had and also about the wrong plan) but they were unable to solve my problem. I even said that now that I have a billing of Rs 500 (on 25.05.2013) and so it balances my prepaid balance and my postpaid bill and asked them to convert my connection back to prepaid because I was seriously fed up with the network (they said my complaint was registered but it never got processed). They asked about how would I like my bill and I gave them my email address (a lot many times after that also) but they failed to send me my bill neither in my mail nor even in my address till date. I stated my problems a lot many times by calling customer care and even when I received calls from them but all in vain. Now they have generated me a bill of Rs 821 (due to be paid on 27.06.2013) which I refuse to pay. When they barred my outgoing call facility (on 27.06.2013) I called customer care to know the reason (whether it was due to exceeding the usage limit of Rs 1000 allotted to me or due to not paying the bill) but they did not give me any information and when I asked them to disconnect my no. they didn't agree to do that too (once they said that it can be done only after I complete 90 days as a postpaid consumer and other time they said once I clear my bill). Moreover when I demanded to talk to some senior official I was kept on hold for a long while (about 20 minutes) and later the phone was disconnected. I seriously want to discontinue with this connection and I don’t even intend to pay my bill because the bill charged to me is wrong. In addition to all this I still haven't received my bill in my mail or a hard copy and the harassment caused to me is quite a deal. Please suggest me what shall I do???

I had filed a complaint in grahak seva too rgarding this issue to which the reply came as asking for my details and asking for the type of inconvenience I'm having. I told them "my name is SWETA KACHHAP and my mobile no. is [protected]. I still haven't received any sort of bill inspite of repeatedly giving my email id and confirming my billing address. My outgoing call facility has already been barred since 27.06.2013 and I have received several messages stating to bar my incoming facilities too. As I've already told you that I was given the wrong plan due to which my usage charges increased. Firstly had I been given the right STD plan which was supposed to be 399 then it definitely wouldn't have been so in the first place. Secondly my plan was suddenly changed from prepaid to postpaid without prior notice due to which I had recharged my phone with 555/- and 98/- (net pack) only 5 days before. I had a balance of 515/- approx. left on my phone when I suddenly came to know that my plan was changed from prepaid to postpaid. What I am trying to imply here is I had already invested around 650/- on my phone which was made to lapse and on giving a wrong plan of 299 instead of 399 you owe me around 215/-. So there's no way I'm going to pay 821/- (bill outstanding on me...wrongly of course). I just want either my connection back to prepaid or disconnect my connection so that I don't receive any such fake bills in the future or you can waiver all my due charges and start my connection afresh with the right plan so that I can live peacefully."

But it had already been over a week since I duly gave them my details but still no action or reply. In the meantime I kept getting calls and messages from them to pay my dues and confirm my billing address and mail id or my services will be barred. But instead of solving my problem the customer care executives do not even have manners to deal with customers leave aside being sympathetic understanding their problem and finding a solution to it. Last time I talked to Rekha and she talked rubbish. I had talked to her once more previously and was not satisfied at that time either. But this time her behaviour was way too much. Please instill some sense and manners into your customer care executives to behave properly with the consumers. How many times do I have to repeat my problem. Each time some other executive calls and asks me about it. I am sick and tired of stating the same thing again and again and all over again. I begged them to please discontinue my connection and leave me alone and one last time I said this that I won’t pay the wrong bill. So it would be better if they stopped harassing me.

Still no reply. But now this is an utterly disgraceful act by Reliance Postpaid service. They haven't even given me my bill and now they have barred my incoming services too (from date 12.07.2013). Shame on them. Instead of solving my problem they kept asking for bill payments without producing any bill. WOW !!! This is what they people call business tactics? They just bring shame to the name and reputation of Late Dhirubhai Ambani and nothing else. Well…what can I say more…either way I was not going to pay the bill. Thanks to them anyway for relieving me and Congrats to them for having lost such a valued consumer as me. I am HAPPY now but don't want them coming to my place bugging me for dues to rob me off my happiness because so far I've come to know that you people are established robbers. They have caused me enough mental agony and harassment already.