[Resolved]  Reliance Communications — Overbilling and wrong billing

Address:

Punjab

Dear Sir,
I have been overcharged by reliance communication on internet plan on my number [protected].after taking umlimited plan i have been charged Rs5000 on interenet usage.

details of communication is given below.

Regards


-----Original Message-----
From: surbhit jain ([protected]@gmail.com)
Date: Friday, June 25, 2010 09:57 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

Dear Sir/Madam,
Please find details of bill paid by me.Please close my number but this I have done so that you disconnect my number immiedetly and I will be going to court for getting my refund.I have no option.

I will also make sure that I will tell each person I met to not take this connection.

Payment History - surbhitmobile - [protected]
Sr.Payment DateReceipt NumberPayment ModeAmountStatus
125-Jun-10AM11480589Credit Card4000.00PaidDownload ReceiptPrint
219-Jun-10AM11422906Credit Card1346.21PaidDownload ReceiptPrint
319-May-10AM11172967Credit Card1000.00PaidDownload ReceiptPrint
415-May-10AM11148407Credit Card400.00PaidDownload ReceiptPrint
509-May-10AM11088541Credit Card700.00PaidDownload ReceiptPrint


Please confirm back to close my number on immiedate basis.

Regards
Surbhit Jain


On Fri, Jun 25, 2010 at 9:43 PM, surbhit jain <[protected]@gmail.com> wrote:

my contact number is [protected].




On Fri, Jun 25, 2010 at 3:17 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jain,

With reference to your e-mail regarding billing issue, as informed to you earlier, please note that you have been charged correctly for billing statement period[protected] to[protected] as per the tariff MobileInt Plan299 subscription L0 opted by you. Hence, we are unable to process your request for waiver.

Further to your e-mail regarding detail bill, please note that for the same you can get Call Details Request (CDR) list which includes all outgoing calls, all Outgoing Calls, Outgoing SMS details, Reliance World call details, Reliance Net Connect call details and Roaming Incoming call details. Also, please note that you can get only last three months call details..

If you wish to continue with your request, we request you to e-mail us back with following details for validation purpose or contact our Customer Care service:
Statement period for which call details required.
Alternate contact number, if any.
Best time to contact you at the alternate number.
Complete billing address
Date of birth.
Last Amount paid, OR
Mode of Payment of last Bill paid, OR
Last Bill Amount.
We would require the same to assist you better, since we tried contacting you on the number provided, but were unable to reach you.

In continuation to your e-mail regarding termination, we request you to reconsider your decision and give us an opportunity to assist you better.

We believe in taking care of our customer needs first.

Yours sincerely

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: surbhit jain ([protected]@gmail.com)
Date: Thursday, June 24, 2010 06:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: jain.surbhit (jain.[protected]@mahindra.com); surbhitjain30 ([protected]@gmail.com)
Subject: Re: Reference to your mail

Dear Sir,

I am attaching My mobile number bill [protected] in which Rs4900 has been charged for internet.I have dispute in this matter as i have taken unlimitied interent plan of Rs299.
I am unable to understand the billing process.
Kindly explain me and close my mobile as I have given balance payment.

REgards
Surbhit Jain
[protected]


On Wed, Jun 2, 2010 at 6:32 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your mail regarding termination request for your Reliance GSM Mobile Number [protected], we would request you to visit the nearest Reliance Town Office and clear the outstanding dues (If any) to get your number terminated.

However, we request you to reconsider your decision regarding termination.

The refund (if any) will be allotted to you in the next 40 to 45 days after generation of termination on your billing address registered in our system.

Also, please note that monthly rental is applicable for all the postpaid subscribers till the number is active in our system.

Further, we are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please find the list of Reliance World Location in attachment for your reference.

We believe in taking care of our customer needs first.

Regards,

Rajesh Alhat
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


-----Original Message-----
From: surbhit jain ([protected]@gmail.com)
Date: Tuesday, June 01, 2010 10:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: jain.surbhit (jain.[protected]@mahindra.com)
Subject: Re: Wrong Bill amount

Dear Sir,

I request you to close my Mobile no [protected] and confirm back.

Regards
surbhit Jain


On Sat, May 29, 2010 at 3:12 PM, surbhit jain <[protected]@gmail.com> wrote:

Dear Sir,

This is to request you ,rather complaint you regarding the high invoice amount of relaince mobile connection-[protected].
I have following complaints regarding this invoice amount

1. Firstly My number is closed for my high usage for which it is said that charges are Rs4800 due in 20 days,which I totaly do not understand.My usage is not so high.

2. I have taken unlimited plan of Rs299 ,after which also my billed amount is coming in one bill for rs580 and other bill has not come. I have complaint it on 16.5.10 with number[protected] but response was not satisfactory.

3. My unbilled usage on site is coming as on date Rs1000





Unbilled Usage - surbhitmobile - [protected]
Unbilled UsageRs
Unbilled Amount1009.5


4. I have closed reliance data card last month alone with number [protected] due to non change in plan for which I have to give higher amount for two months.

I am not sure what is happening in reliance regarding billing as i have mentally ,physically and monetary torchered by dong this.I have also lost my work due to problem of closing myn number.

Request you to respond in this matter at the earliest.


--
Surbhit Jain
[protected]