[Resolved]  Reliance Communications — Receiving GPRS/2G data on 3G Recharge

Address:Raigarh, Chhattisgarh

Dear Reliance Communications

Receiving GPRS/2G data on 3G Recharge


I am Sangram from Tamnar, Raigarh, Chhattisgarh and I am having Reliance GSM sim. My mobile number is [protected].I have complained many times (nearly 20 times) in Customer care but no body is providing the solution.

I recharged my cell phone on 07th October,2012 by Rs.597 that is supposed to provide 3G internet data for 3 months. After recharging i received the messgae from 52811
1.) "Dear Customer, .your account has been recharged with .01, Amount payable is 597 Thank you, Reliance."

After recharging, I am getting a download speed of 5kbps and upload speed of 14-15 kbps, which is not acceptable for 3G connections.
I was using Reliance 3G before and was getting download speed of around 300 KBPS and upload speed of 200 KBPS at the same location.

Is this MBBP597_3G recharge is not a 3G recharge?? If its a 3G recharge, then why reliance is cheating with the customers.
Please look into the matter and get it resolved as early as possible.

Thank you,
Sangram
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance Communication — not receiving GPRS Services

fter giving a regular call to reliance smart gsm customer care they are not providing me with gprs settin for the same purpose i hav visited to reliance web world from ther also i didn't got the satisfactory reply,my no.is [protected].

Reliance Mobile — Reliance GPRS 2g Speed Issue

Hi, I activated the GPRS 2G 99 pack validity for 30 days. Getting speed below 10 kb/ps. all the time. My Reliance Mobile no.-[protected].
Could you resolve my problem.

My contact no.[protected]

Reliance Communications — Receiving GPRS/2G data on 3G Recharge

I am Saurabh from Bhubaneswar and I am having Reliance GSM sim. My mobile number is [protected].
I recharged my cell phone on 11th September by Rs.597 that is supposed to provide 3G internet data for 3 months. After recharging i received the messgae from 52811
1.) "Dear Customer, .your account has been recharged with .01, Amount payable is 597 Thank you, Reliance.".
2.) "Dear Customer, your recharge for MBBP597_3G is successful, you will be charged 597 for this service, the plan will be renewed on 11/12/2012 or 90 days from today. Thanks you, Reliance.".

After recharging, I am getting a download speed of 5kbps and upload speed of 14-15 kbps, which is not acceptable for 3G connections.
I was using Reliance 3G before and was getting download speed of around 300kbps and upoad speeed of 200kbps at the same location.

Is this MBBP597_3G recharge is not a 3G recharge?? If its a 3G recharge, then why reliance is cheating with the customers.
Please look into the matter and get it resolved as early as possible.

Thank you,
Saurabh Jangid
Reliance communications has raised a complaint regarding this issue. The complaint number is [protected]. They have raised a complaint after I have answered the same questions to many customer representative. I wasted almost 1.5 hrs on this and after that they accepted my complaint. Thanks to them, but it was harassing.
Is it worth wasting our time for them...why we are not getting hassle free service...why it is reliance always...the share price will be 0zeo if company will cheat customers like this...
I am waiting for their response on this...2 days have passed and no enquiry has been done from their side...

Thanks,
Saurabh Jangid
Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare
Receiving GPRS/2G data on 3G Recharge


I am Sangram from Tamnar, Raigarh, Chhattisgarh and I am having Reliance GSM sim. My mobile number is [protected].I have complained many times (nearly 20 times) in Customer care but no body is providing the solution.

I recharged my cell phone on 07th October, 2012 by Rs.597 that is supposed to provide 3G internet data for 3 months. After recharging i received the messgae from 52811
1.) "Dear Customer, .your account has been recharged with .01, Amount payable is 597 Thank you, Reliance."

After recharging, I am getting a download speed of 5kbps and upload speed of 14-15 kbps, which is not acceptable for 3G connections.
I was using Reliance 3G before and was getting download speed of around 300 KBPS and upload speed of 200 KBPS at the same location.

Is this MBBP597_3G recharge is not a 3G recharge?? If its a 3G recharge, then why reliance is cheating with the customers.
Please look into the matter and get it resolved as early as possible.

Thank you,
Sangram

The Same problem is facing by me.
i want to know that how to i refund my amount...
An amount of Rs. 38 is deducted from my account on 12/10/2012. I do not know what the Reliance is doing to me. I have several times complained about the issue of Rs. 597/- recharge.

If an appropriate action in this matter is not resolved than i will be bound to move to consumer forum for the complaint as already i am mentally harassed by this people.
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

Reliance Communications — Receiving GPRS/2G data on 3G Recharge

I am Saurabh from Khandwa and I am having Reliance GSM sim. My mobile number is [protected]
I recharged my cell phone on 30th October 12 by Rs.597 that is supposed to provide 3G internet data for 3 months. After recharging i received the messge from 52811
1.) "Dear Customer, .your account has been recharged with .01, Amount payable is 597 Thank you, Reliance.".
2.) "Dear Customer, your recharge for MBBP597_3G is successful, you will be charged 597 for this service, the plan will be renewed on 28/01/2013 or 90 days from today. Thanks you, Reliance.".

After recharging, I am getting a download speed of 5-10 kbps and upload speed of 10 kbps, which is not acceptable for 3G connections.
I was using Reliance 3G before and was getting download speed of around 300kbps and upoad speeed of 200kbps at the same location.

Is this MBBP597_3G recharge is not a 3G recharge?? If its a 3G recharge, then why reliance is cheating with the customers.
Please look into the matter and get it resolved as early as possible.

Thank you,
Saurabh Shrivastava
Dear Customer,

We have tried calling you on the given number but we were unable to reach you, As per the confirmation received from the respective team, we wish to inform you that as per your request your tariff plan has been successfully updated.


Regards,

RCOMcare
Yes, Now I am getting fast speed. Though, the speed is not consistent but it is way better than before...

Thank you for your response.

Regards...
i am from orissa i have also recharged for rs 597 but the internet downloading speed is very worste than 2g? why its so? pls look into it and provide us a solution soon
hi my name ganesh my mobile no [protected] this no gprs speed very slow so please solw this problems.
I am facing the problem of 3g services of Reliance since last two weeks. I called customer care several times but did not get satisfactory response from them. I have sufficient 3g balance + main balance also
Also i want to include that due to non availability of the inter net I missed an interview schedule. Who will be responsible for that.

My number is [protected] and alternate number is [protected], [protected]
no response yet

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