[Resolved]  Reliance Communications — simple Mobile plan recharged but not credited in my mobile SIM account

Address:

South Delhi, Delhi

Dear Consumer care,
Good evening!

To be short I have recharged my mobile sim [protected] on 15-May-2013 12:57 AM for Internet data plan pack of Rs. 178 to get the offered plan MBB178_2G benefit o[censored]nlimited 2G internet service for a month through online recharge system and the recharge was shown successful and the transaction id obtained by recharge portal was [protected]. The reliance customer care representative are not paying attention for my two online recharges for the same mobile sim number [protected] and the recharged amount still not credited are Rs. 101 and Rs. 178.

Please help for the same.
Thanks & regargs,
Sandeep Kumar Gupta,
Mob: +91 [protected].

The email conversation with reliance communication customer care representative is as pasted below:

Dear Concern Authority,
Good afternoon!

Need your attention toward the pending service assurance for the
prevailing problem described in below trail mails and still
representatives at customer care are not attending the call nor
providing said services.

...........................
Thanks and regards,
Sandeep Kumar Gupta,
Mob: +91 [protected]


On 5/24/13, Sandeep Kumar Gupta <[protected]@gmail.com> wrote:
> Dear Customer care,
> Good morning!
>
> The required recharge details are as follows:
>
> 1.Reliance No.:*[protected]*
> 2.Transaction ID: *[protected]*
> 3.Branch Name if available:
> 4.Date & Time of Recharge Transaction: *15 May 2013 12:57 AM*
> 5.Amount of Transaction: *Rs. 178*
> 6.Mobile internet pack plan Name: *MBBP178_2G*
> 7.Bank Name: Yesbank
> 8.My bank account Transaction description: *AVENUES CCA13EASS846*
- Show quoted text -
>> Again I have not received the recharged amount of *Rs. 178* for opting
>> the internet data pack service plan (*MBBP178_2G*) on *14-May-2013 12:57
>> AM* in addition to
>> the previous recharge of *Rs. 101* in my mobile number *[protected]*
>>
>> I have tried calling customer service representative these service
>> related
>> problem and each time I have came to know system is being upgraded and to
>> call them after some time
>> and while calling back by next day no one is responding to the call and
>> after some couple of minutes an automatic voice response service leaves a
>> message "how to know mobile account balance by short codes" and gets
>> disconnected.
>> Now not able to contact customer care representative for any mobile
>> service related problem.
>>
>> My bank Transaction number is as : *AVENUES CCA13EASS846*
>> Transaction date: *14-May-2013 12:57 AM*
>> Transaction amount: *Rs. 178*
>> Payment for service Plan: *MBBP178_2G*
>> *
- Show quoted text -
>>> I have recharged my *reliance mobile no.*: *[protected] *for* Internet
>>> data service pack* with *Rs. 101.00*
>>> over internet from reliance prepaid mobile recharge website page itself
>>> for getting the offer of 1GB internet data and promo talktime but non of
>>> them credited in my mobile data/voice prepaid account and nor it get
>>> refunded back to my bank account.
>>>
>>> Transaction details are as mention ahead:
>>>
>>> *Receipt No* *AMIR34828292* *Customer Name* *SANDEEP GUPTA*
>>> *Relationship
>>> Number* *[protected]* *Subscriber Number* *[protected]* *Transaction
>>> Reference Number* *37444232* *Payment Date and Time* *20/04/2013
>>> 17:48:38
>>> * *Payment Amount (Rs.)* *101.0* *Payment Towards* *Recharge* *Payment
>>> Mode*
>>> *Authorization Code* *MSPD[protected]* *Email Id of Payee* *
>>> [protected]@gmail.com*
>>> Please clarify this issue immediately.
>>> Waiting for your resolution.
>>>
>>> ...................................
>>> Regards!
>>> Sandeep Kumar Gupta
>>> Mob: [protected]
>>>
>>>
>>
>