[Resolved] Reliance Communications — Wrong Information | |||
Sir, I have a reliance GSM prepaid connection (No. [protected]) & I'm facing problem with customer care regarding correct information. I'va called customer care no (*333) on last 1st November 2012 regarding the recharge validity of RS 23 & RS 69. Customer care representative told me that the both recharge offer will work at a time I can recharge both. But after recharging my no ([protected]) I'm getting only the offer of 23. I called customer care again But now they r telling that they never told me that the both recharge will be valid at a time. I had this same problem with customer care for 2 times of recharge. the date of the last attempt I'he mentioned here (1st NOV 2012). Please solve this problem & let me know the correct Info. Thanks! Subhankar Hyderabad contact: +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Dear Sir/Madam,
This is my second mail against my same complain, this is inform to you that my mobile number is [protected] and my current plan is My unlimited 440, in which I have also taken STD package of 99. when I was migrating my plan first of all your customer executive did not inform me that if you are going to My Unlimited 440 and your STD pack 99 is active, so your free calling to the Reliance to Reliance will be laps in STD, when my unbilled usage gone high and again I contact to your customer care for confirmation of my plan either I am getting free calling to Reliance to Reliance in STD or not they told me that yaa your are getting free calls as per your plan, and I also confirm with them that my STD 99 pack is also activate so they told me that yaa your are getting free usage to Reliance to Reliance in STD number. As per talking with your supervisor Mr. Rashid he confirm all my details of plan in which I personally told him that if I am using My Unlimited 440 plan and also I already activated 99 STD pack them I will get a free usages to the Reliance number on the STD or not them he told that yes you will get a free call Reliance to Reliance in STD number, them I register a request for CDR (All Call Details) in that I found that which I call to Reliance to Reliance on STD number that I have been charge with Rs 0.99 paisa, them again on 29/05/2008 I call to customer care for complain so Mr. Rashid has also he file my complain and my complain number is UCS725723, and he also give me assure that waiver will provide to you. Today on 31/5/2008 again I call to your customer care them again your customer executive Rachna told me that you are getting free call to Reliance to Reliance on STD number. Them I talk to your TI (Team Leader) Rekha, she told me that as per your plan and your STD pack you are not getting any free call to Reliance to Reliance in STD number, them I told her that I got this information from your supervisor only, my main aim is that I should get beaver for that. Because information which is provide by your customer care is totally wrong. They all are providing wrong information to the customer from one company how it can be possible, by which customer are getting wrongly charges. And also I inform you that I will not going to pay my bill and unbilled amount until I get perfect solution and beaver for that. So please provide a perfect solution on this.
Waiting for you’re faithfully reply.
Thanks and Regards
Himanshu Parekh
[protected]
This is my second mail against my same complain, this is inform to you that my mobile number is [protected] and my current plan is My unlimited 440, in which I have also taken STD package of 99. when I was migrating my plan first of all your customer executive did not inform me that if you are going to My Unlimited 440 and your STD pack 99 is active, so your free calling to the Reliance to Reliance will be laps in STD, when my unbilled usage gone high and again I contact to your customer care for confirmation of my plan either I am getting free calling to Reliance to Reliance in STD or not they told me that yaa your are getting free calls as per your plan, and I also confirm with them that my STD 99 pack is also activate so they told me that yaa your are getting free usage to Reliance to Reliance in STD number. As per talking with your supervisor Mr. Rashid he confirm all my details of plan in which I personally told him that if I am using My Unlimited 440 plan and also I already activated 99 STD pack them I will get a free usages to the Reliance number on the STD or not them he told that yes you will get a free call Reliance to Reliance in STD number, them I register a request for CDR (All Call Details) in that I found that which I call to Reliance to Reliance on STD number that I have been charge with Rs 0.99 paisa, them again on 29/05/2008 I call to customer care for complain so Mr. Rashid has also he file my complain and my complain number is UCS725723, and he also give me assure that waiver will provide to you. Today on 31/5/2008 again I call to your customer care them again your customer executive Rachna told me that you are getting free call to Reliance to Reliance on STD number. Them I talk to your TI (Team Leader) Rekha, she told me that as per your plan and your STD pack you are not getting any free call to Reliance to Reliance in STD number, them I told her that I got this information from your supervisor only, my main aim is that I should get beaver for that. Because information which is provide by your customer care is totally wrong. They all are providing wrong information to the customer from one company how it can be possible, by which customer are getting wrongly charges. And also I inform you that I will not going to pay my bill and unbilled amount until I get perfect solution and beaver for that. So please provide a perfect solution on this.
Waiting for you’re faithfully reply.
Thanks and Regards
Himanshu Parekh
[protected]
I called at *333 (Dt 15/01/2009 )
talked to Mr Rupesh and asked for prepaid recharge on lnternet.
he was not having correct info,
First he told me to visit www.reliance.co.in
this website is not working
Second he told me to visit www.reiancecommunications.co.in
No option found for prepid recharge
Third he told me that he dont have time to explain further, bcz he is recieving some other calles also.
He was very rude.
Then I forced him to transfer the line to his senior Mr Milind
and got correct info.
Wht person like Mr rpesh is sitting on customer care - who dont have correct info & dont have manners.
Pl reply
and expalin the action against him
talked to Mr Rupesh and asked for prepaid recharge on lnternet.
he was not having correct info,
First he told me to visit www.reliance.co.in
this website is not working
Second he told me to visit www.reiancecommunications.co.in
No option found for prepid recharge
Third he told me that he dont have time to explain further, bcz he is recieving some other calles also.
He was very rude.
Then I forced him to transfer the line to his senior Mr Milind
and got correct info.
Wht person like Mr rpesh is sitting on customer care - who dont have correct info & dont have manners.
Pl reply
and expalin the action against him
My USB Modem Device Model no-EC121 I was total information to Device Spped, and aney detials teil
Respected Sir/Madam,
I, Sanjeet Kumar Sah, user of Realiance Mobile in Kolkata. My Mobile No. is [protected]. In the Month of march I enquire from the Reliance customer care about their Jaadu Pack of 209. Their Customer care Executive inform me that if I regarge with Rs. 209 Jaadu Pack then I can call at any local number at Rs.0.50 paise and Std call will be charged at Re.1. I recharge with 209 jaadu pack on[protected]. But I wondered when I call to a Std number then they charged Rs. 1.50 paise per minute. That time I call to realince customer care again. They told me you hear wrong our executive say you the charge will be Rs.1.50 paise. Then I said him that I asked three times from the executive. He told thrice me Re. 1. I lodge a complain and my complain no. is 91796399. that time he said me that the problem is soved within 48 hours. But after 10 days the customer care executive denied to give me any information about my complain. they just told me we take action against our executive who give you the wrong iformation and why you call us lots of time for just Rs. 209. we cant do anything for you. I cant help you may do what you want to do. and they cut my phones some time and sometime they hold for more than half an hour my call and told me you dont disturb us for just rs. 209. we cant refund your money.
So I am very disappointed You are my last option .
This is not a single customer problem it arise with lots of cell phone owner customer.
Plz you solve my problem. I am very Garceful to you. I have call details like when i call them and the duration.
Thanking you,
Sanjeet Kumar Sah
I, Sanjeet Kumar Sah, user of Realiance Mobile in Kolkata. My Mobile No. is [protected]. In the Month of march I enquire from the Reliance customer care about their Jaadu Pack of 209. Their Customer care Executive inform me that if I regarge with Rs. 209 Jaadu Pack then I can call at any local number at Rs.0.50 paise and Std call will be charged at Re.1. I recharge with 209 jaadu pack on[protected]. But I wondered when I call to a Std number then they charged Rs. 1.50 paise per minute. That time I call to realince customer care again. They told me you hear wrong our executive say you the charge will be Rs.1.50 paise. Then I said him that I asked three times from the executive. He told thrice me Re. 1. I lodge a complain and my complain no. is 91796399. that time he said me that the problem is soved within 48 hours. But after 10 days the customer care executive denied to give me any information about my complain. they just told me we take action against our executive who give you the wrong iformation and why you call us lots of time for just Rs. 209. we cant do anything for you. I cant help you may do what you want to do. and they cut my phones some time and sometime they hold for more than half an hour my call and told me you dont disturb us for just rs. 209. we cant refund your money.
So I am very disappointed You are my last option .
This is not a single customer problem it arise with lots of cell phone owner customer.
Plz you solve my problem. I am very Garceful to you. I have call details like when i call them and the duration.
Thanking you,
Sanjeet Kumar Sah
ur sale executive giving me false information
Respected Sir,
we have rim postpaid connetion( model no. lsp-400R) for 3yrs on the name of Pathan Kamrunnisha A. area code is 02672 Phone No.[protected]
now we are facing problems of battery & charger
we hv complain for such several times to custmer care and webworld too,
we had been given only com. no.many times and the same answer "we r forwording ur comp."not more than it.
we are facing this problem for last 1yr.
we are tired of the problem & complaining again & again.
please do our favour
loking for your kind reply
thanking you
we have rim postpaid connetion( model no. lsp-400R) for 3yrs on the name of Pathan Kamrunnisha A. area code is 02672 Phone No.[protected]
now we are facing problems of battery & charger
we hv complain for such several times to custmer care and webworld too,
we had been given only com. no.many times and the same answer "we r forwording ur comp."not more than it.
we are facing this problem for last 1yr.
we are tired of the problem & complaining again & again.
please do our favour
loking for your kind reply
thanking you
My Dear Sir,
Your Reliance customer's mobile number [protected] which I had already prepaid your company then I got a call from the head of the mobile number you get too old to take Post-paid head to head the company's Customer Helpline on I got a call from the head of Your the bill that came in Post-paid best Scheme juice and you will be Rs.199 bill 15000 seconds Free My plan which and will be for local calls will be free and Reliance to Reliance free the bill is now my head's in 1200 not to bill pay Because told me was free to head spoke to me the number that number is that’s
1. Riya - [protected]
2. Dev - [protected]
3. Manmohan service ex. – [protected]
4. Jatin Reliance-[protected]
5. Karan Reliance-[protected]
Please sir Please let me get resolve problem reply My email id [protected]@gmil.com
Your Reliance customer's mobile number [protected] which I had already prepaid your company then I got a call from the head of the mobile number you get too old to take Post-paid head to head the company's Customer Helpline on I got a call from the head of Your the bill that came in Post-paid best Scheme juice and you will be Rs.199 bill 15000 seconds Free My plan which and will be for local calls will be free and Reliance to Reliance free the bill is now my head's in 1200 not to bill pay Because told me was free to head spoke to me the number that number is that’s
1. Riya - [protected]
2. Dev - [protected]
3. Manmohan service ex. – [protected]
4. Jatin Reliance-[protected]
5. Karan Reliance-[protected]
Please sir Please let me get resolve problem reply My email id [protected]@gmil.com
Dear Sir,
My self sandeep kumar Singh my mobile-[protected],i have reacharged my no- 199 & 196 plan for reliance to reliance free unlimited local call and as per your C.C.E they intimate me that facility available in 199 plan then i reacharged next time they tell me for delhi clients it will be in 196 so i reacharged again but don't get any thing so kindly take the action and provide me main balance.
Kindly do the needful on priority.
Regards,
Sandeep Kumar Singh
[protected]
My self sandeep kumar Singh my mobile-[protected],i have reacharged my no- 199 & 196 plan for reliance to reliance free unlimited local call and as per your C.C.E they intimate me that facility available in 199 plan then i reacharged next time they tell me for delhi clients it will be in 196 so i reacharged again but don't get any thing so kindly take the action and provide me main balance.
Kindly do the needful on priority.
Regards,
Sandeep Kumar Singh
[protected]
I am resi of ramnathi phonda and you customer i do not recevied you singal on my mobile kindly help regarding this.
Thank you
Thank you
I didnt get u..@ rahulmraut
Dear sir, My mob number is [protected]. I have recharged 199 for life time low call charge about 5 years ago.But before 2 years after asking of customer care executive, I have recharged my mobile by using 45 to get the lower call charge.Your executive have told me, that after completion of 3 months my life time tariff will be act again.But I did not get the life lime tariff again.
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I am a customer of your GSM smart service bihar. First of all tell me is there any customer care service in patna or not? Whenever i have called to the provided number there was no any response. In case if i get a chance to complint to any excutive.They seems to be in hurry and disconnects the line. Tell me where i will have to register my complain?