[Resolved]  Reliance Digital Retail Limited — Non Delivery of bought Item to customer even after 25 day of payment

I had bought one 7.5 Kg capacity, fully automatic, LG Tromm model, washing machine on 22nd June 2008 from the above mentioned shop i.e Reliance Digital . I paid the full amount Rs. 26, 990/- as charged by them, through full and final down payment, on the spot. I was told that the washing machine will be delivered in one day time. But in turn, a damaged Machine was delivered after two days of buying and the reliance digital engineer, who came to install the machine could not install it and show the demo run. He told that the machine is faulty and hence can not be installed. He reported back the same to his office and I was informed by reliance people that another machine will be delivered to me. After two days of the same the faulty machine was taken back by Reliance digital.

Since that day, I have been following up with reliance digital people namely the sales leader Mukund and Customer relationship manager Arun, on almost every alternate day for delivery of my machine. Every time they inform that its not there in their stock and will be delivered soon, but with no result. Furthermore Every time, they sight one or the other excuses and say that it will be delivered soon.

Today on 10/07/08 i.e after 18 days of paying the money for undelivered washing machine, I again followed up with them . Their sales team leader and their customer relationship manager says that it may take 10 to 15 days more but still they can not tell any date for to delivery of the machine as LG, the manufacturer has not confirmed to them, when they are dispatching their stock to Reliance Digital and when the stock will reach them. Hence there is no other option for me but to wait for the same.

When I requested them to give the same in writing, they refused to give and said that they will only verbally tell and inform me and no writing is required.. The most surprisingly both the sales leader and customer relationship manger, rudely asked me to do whatever I can do next as they cant help further.

I am surprised, first of all, on their unprofessionalism and irresponsible behavior and secondly their- I do not care - attitude for a customer who has paid money and is asking for the delivery of bought item. They have taken the down payment of the article in full, but still are non-committal, when the material will be delivered to the customer, even after 18 days and still want to take 10-15 additional days. That too when at the time of buying of the same, they assured and promised of the delivery the very next day. Neither they are doing anything to address the aggrieved customer but are threatening th customer to do whatever next he wants.


My money Rs 27, 000 is stuck for the last 18 days ans still they are not telling when the material will be delivered to me. I am not able to get the article which I have paid for and that too dont when the same will be delivered to me. I have gone through a lot mental dissatisfaction and agony that even after paying Rs 27, 000/- I am not able to get the article.

I want compensation from Reliance Digital for such unprofessional behavior on their part for the sale through wrong promise of delivery, misleading me every time i call for delivery with wrong information and telling lies. They have done false promise to the customer of delivery and repeatedly after sales, committing false promises. In a way they misled me to buy the product with wrong promise, if I would have been aware of the same, I would have never bought the same form them.

The every rude and don’t care attitude of its employee is another shocking finding and they bluntly say, that whatever you want, you can do now. I have suffered humiliation by them and have suffered mental trauma and torture.

I am staying with my old parents and young kid and have bought the washing machine so that my old mother will have less physical labour. As I already had the washing machine, but disposed it, so that the new washing machine can be installed in its place, my mother has to undergo a lot of physical pain to wash the clothes by hand.

Further, I am a chartered accountant and at a high post in a MNC, its against my social status and respect that I don’t have a washing machine and my mother washes the clothes by hand daily. I have suffered the damage to my social status .

Thus I hold Reliance Digital culprit and expect a minimum of Rs 4 lacs as compensation for the above. Still the whole damage can not be saved as still Its not clear when they will deliver the same bought item to me, so for every further day of delay from today, I will charge them Rs 5, 000 per day of delay.