[Resolved]  Reliance Fresh — Refusal to exchange product

Address:

Bangalore, Karnataka

Dear Sir,

This is to bring to your kind attention "refusal to exchange" by your staff. I picked up two loaves of bread by mistake, 1- Modern Bread n Butter" and 1-Atta Shakti. I notice this only after the billing was done. Howevre i was still at th counter and pointed it to the staff at the Billing and said that i wanted to return theModern Bread n Butter loaf (INR 22/-) . He was not sure of the procedure to be followed and asked one Mr.Kumar (acting manager i presume) on what to do. Mr.Kumar categorically told me that thre will be no cash refund and i could exchange it for something. Playing it safe i picked up another food item- pack of Bouborn biscuit also costing INR 22/-. Now i went back to the counter and told the staff at the billing counter that i wanted to Bourborn biscuits in exchange for the Modern Bread n Butter loaf. He again turned to Mr.Kumar for guidance. Mr.Kumar absolutely refused, he said i could only pick up vegetables in exchange. I pointed it out to him taht ia am picking up another food item, biscuit instaed of bread and of the same cost so it should not really matter. But he refused to listen and told that their rules does not permit it. I even pointed it out to him that i'am still in the store, it is not like i left the store and returned with the product, but to no avail. He just went on about rules not permitting it. At this point ireally lost my cool and told him that he can have the bread and INR 20/- i paid for it.
What i want to point out here is the ridiculous policy of the store where the consumer cannnot rethink after buying a product or picking a product by mistake. It is easier to go to the freindly neighbour hood store down the road, atleast the consumer will get to exchange and buy the product he wants.
Besides the exchange policy on the back of the bill says you can exchange it within 14 days, fruits, milk and vegetables and altered merchandise will not be exchanged. My product was not altered by any standard, since i had not left the store with it.

I hope Reliance fresh staff looking into consumer compalints looks into this aspect make their rules consumer friendly.

-Dr. Veena K