[Resolved]  Reliance Fresh — STAFF MISBEHAVIOUR

I had a very bad experience today at Reliance Fresh, Janak Puri Store. The staff misbehaved with my two little kids and when argued the staff specially the Guard was acting a goonda. The staff has not coutesy ( I think Reliance has forgot to provide its staff the basic etiquettes as how to behave with custormers) . IT WAS REALLY A HORRIFYING AND VERYVERY DISTASTESTEFUL EXPERIENCE. THE STAFF DOES NOT KNOW HOW TO DEAL WITH A 7 YEAR OLD...IT IS ONLY BECAUSE OF THESE KIDS WE GO TO THIS STORE AND NOW BY MISBEHAVING WITH THEM THEY HAVE ENSURED THAT WE DO NOT REVISIT THIS USELESS STORE...

CAN SOMEONE FROM RELIANCE FRESH WILL HAVE CURTESY TO CALL ME AND SAY SORRY FOR THE ROUDY BEHAVIOUR OF THEIR STAFF.

A SEHGAL
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Last week, I purchased for Rs. 1800 at Marathahalli, Bangalore. I had purchased Garnier Hair colour for Rs. 120/-. After going home, when I opened it, out of two tubes, one is missing. Immediately I called to the contact number given in the bill but no response. As I am working in a Private organisation, sunday was my weekly off and when I went to Reliance fresh next sunday, the executive said that they are helpless. I told that I am not asking for money and I showed him the bill but they refused.. I told him that no response when I called to the number in the bill but all in vain. He asked me to check each thing after stepping out of Reliance and they cant do anything. As they were a big organisation, they think that everyone will fall on their legs. We are purchasing paying money. This is a lesson . I was purchasing in Reliance for more than 2 years and every month I used to purchase for at least two thousand rupees. Hereafter I will never step into Reliance... thanks to reliance for teaching me a lesson
Today I had an absolutely horrible expeience at Reliance Fresh store (Shop No. 5, Tirupati apartment, Off Mahalaxmi Temple, Bhulabhai Desai Road, Mumbai - 400026). I had bought 21 items out of which certain items kept in a single packet were not handed over to us for reasons unknown. We unaware of the items being left behind left the store and came home. After reaching our home we realized we didnt recieve a packet from the cashier. So we called them and no one picked up the number mentioned in the bill[protected] then we called the home delivery number ([protected]) informed then about the missing items. Their attitude over issue was absolutely casual and they directly refused to send it over to our house. After demanding it again they told me that they will call in a few minutes. After waiting for an hour, I called them again and they didnt pick up the phone. I tried from a different number and they when they took the call they refused to recognize me. I had to narate the entire story to the same person. After which they said they will send the items which included 'pastries and cakes' the next day. This again is not acceptable as these are perishable items and your store is 'reputed' to send the same stale items the next day (this had happened to me earlier too.) NOw they are saying that they will send the items by 9:00PM but i am really sceptical about it. I really dont expect such kind of service from people like you. Even my local grocery stores behave better with us. Kindly look into the matter and do make sure such things are handled in a better manner. We go to your store as we expect it to provide us a better experience.

Reliance Fresh — Security Guard very rude and arrogant

The service is very poor not as per Reliance Fresh Standards. The security guard named Lakhan as said by the supervisor as the guard's name.He started counting the number of items. When enquired letting all others passing without counting he told rudely as my wish. And started arguing. And the supervisor was a mute watcher doing nothing. Very poor standards as per Reliance Brand name.
The address is Reliance Fresh Limited. L1B, Mahilpalpur Opp. Telephone Exchange.
Delhi.
sometimes it happens
I fully agree with above coments though relience fresh is spreading countrywide even the poor bhajiwala is afraid that he may loose his earning the attitude of staff of relience staff is most deplorable.
Relience should teach the staffs to be customer friendly rather than opening more and more such stores.
I have visited reliance fresh store, at ring road, hyderabad near my house many times. But every visit has been a very bad experience. The systems are too slow, taking hours even for a very small number of customers, display is very poor, the staff is untrained always giving wrong information and displayed schemes are never offered, citing the reasons that the system is not supporting the scheme and customer unfriendly. The displays are always ellusive. and they are selling spurious foods and juices. Last month I bought a natural juice named B natural which was of worst quality and foul smelling. Even after written complaint they are rampantly selling such types of spurious materials.

Reliance Fresh — Incorrect Weight of Vegetables & fruits

I bought 1.1KG of Washington Apples from Kagadaspura Reliance Fresh, and paid 165 Rs agains it as it was 149.90 paise per KG. When I checked the same in a local store it weight only 1KG so I lost approximately 15Rs on the price mentioned over there. I would suggest Anil and Mukesh Ambani to please do not cheat local people.

Reliance Fresh — non receiving of gift on purchase of specified amount

I am a regular customer of Reliance fresh outlet bearing card no-[protected].During their scheme in Sep,09 that on purchase of goods worth more than Rs2500 they will provide pan at Rs150.but after repeated reminder also nothing has been done in this front.than whats the use of these schemes?
sir,
I am a regular customer of Relaince Fresh, Valasarawakkaam, Chennai-87.
My card no. is [protected] . I have got enough no. of points for redeem as mentioned by the shop MANAGER THIRU M.KESAVAN ( PH.NO.[protected]). For the above redeem I have contacted the manager M.Kesavan but I din't get any response from him even after contacting him for many times about this redeem.
hence, I request you to take further action to get the things clear.
i went to shopping reliance fresh calicut, near tagore hall. Their attitude towards the customer is arrogant, they are shouting to the customers, calling them like a dog (whistling). There is no manager even there is someone to manage that store he must be from the streets. so they don't have to pay good salary. Full of filthy people. I have been to another store in calicut they are same as well just like government office no one take responsibilities or just blame one. I reckon tata should start super markets he know how to manage business. Reliance come to the business with political power all his business is same un reliable. but tata with his own ability.

Reliance Fresh / The Hindu — Misleading Advertisements to woo customers

I am a regular customer of Reliance Fresh, Valasaravakkam, Chennai. Today I saw a promotional AD in "THE HINDU" wherein Annapura Atta (5kgs) was being offered at a discount of Rs 55/- on purchase of any Edible Oil. But the store charged me Rs 145/- for the edible oil while the sale price of the same was only Rs 134/-. Similarly it was advertised that any purchase above Rs 250/- by Master Card entitles to free products but the store manager explains that no such product available and the advertisement was wrong.

So consumers, my point was "nothing in this world comes for free" and henceforth don't get carried away by such misleading advertisements from Reliance Fresh.

Ravi
I had caught Reliance Fresh red handed for cheating. I had purchased 20+ items and they tactfully add a new Item without my knowledge worth Rs. 87. I spoke to their Manager at the Paud Road outlet and found that the Gentleman did not have the manner to address customer's queries. Looks like they had recruited someone directly from street. This is really hard to believe that Reliance is involved in such cheap practice.
Your Reliance Fresh outlet in Mysore Kalidasa Road is not having any fresh items. I would prefer to call it as Reliance Stale . I purchased 2 dozens of eggs, out of which 10 eggs were rotten. This is not the first time, in my earlier purchases i have had few rotten or outdated stuffs ( Kellogs cornflakes ).

I am sorry to say your outlets are poorly managed and the staff is totally indifferent. Even covers are not available. Please rectify and visit your outlets for inspection. Mysore is a small town and already the news has spread that your outlet sells all stale items.

Vimala Ashok
Advocate
i don't have any complaint i just want to know u that i have a space which is 200 sq.foot in uttam nager . west delhi . its around 1.5 kilometer far from current location(reliance fresh) and there is no any other outlets .. i want to give that space for rent..
i don't have any complaint i just want to know u that i have a space which is 200 sq.foot in uttam nager . west delhi . its around 1.5 kilometer far from current location(reliance fresh) and there is no any other outlets .. i want to give that space for rent..
i don't have any complaint i just want to know u that i have a space which is 200 sq.foot in uttam nager . west delhi . its around 1.5 kilometer far from current location(reliance fresh) and there is no any other outlets .. i want to give that space for rent..
i don't have any complaint i just want to know u that i have a space which is 200 sq.foot in uttam nager . west delhi . its around 1.5 kilometer far from current location(reliance fresh) and there is no any other outlets .. i want to give that space for rent..
To
It's about my experience @ RELIANCE FRESH, near Mahajan nagar, NASIK... on feb'10 I walaked into stores to buy some hair color & shampoos... To my surprise all 2-3 year old stock with new price list...Garnier hair color made (05/07) and abt to expire in (05/10) with printed price Rs.110 ... was priced at Rs.120 fresh price...Its not on one particular product most of the branded products in RELIANCE FRESH are like this...Pissed off by the product quality i walked out of store empty handed.. ANother excellent surprise at door ...the person asked me what do you want? I replied nothing !!!.. In response he said i need to check you... Awesome reward for walking empty handed out of the store...Really the system of checking out SUX !!!... I decide i will never dare to walk into any of the reliance retail outlet in the future...
RELIANCE FRESH really SUX with its quality of products & staff behaviour...If some one related reads this...kindly teach your employees how customers to be treated !!!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Fresh
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    2149
    Pending
    0
    Resolved
    538
    Reliance Fresh Phone
    +91 22 2278 5000
    +91 22 4017 6400
    Reliance Fresh Address
    Makers Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400 021
    View all Reliance Fresh contact information