[Resolved]  Reliance Fresh — Overcharging/Wrong Billing

Reliance Industries Ltd,

Dated:-16.4.2008
Sub:- Improper Billing system at Reliance Fresh

Dear Sirs,
The chain of Reliance Fresh outlets has come up in different cities of India lately. At Panchkula too a Reliance Fresh outlet has opened about 5-6 months back.
Vide my below mentioned complaint I would like to draw your attention about the quality of the software employed by the company for billing which leads to over-charging, wrong calculation of the prices and mismanagement of inventory/stock.

On 6th April 2008 evening, I purchased items worth about Rs 1800. I paid through credit card an amount of Rs 1041 and Rs 750 through Sodexho Meal Pass. After returning back from the shop, when we tallied the physical items with those listed in the bill, we came to know that we had been over-charged for two items. The price charged was more than the MRP listed on these items (for one item the price charged was 40 against MRP as 35 and for the other charged Rs 130 against MRP as 115). On the same day (around 9PM) we went back to the shop and informed the Manager there. On scrutinizing the bill further we came to know, that we were not only over-charged by Rs 20 for these two items but also a balance of Rs 61 should have been given back to us in order to tally the total amount paid (through credit card plus Sodexho passes) and the biiled amount. The manager has however agreed to the mistake in the billing and he offered that I should buy any items worth the difference i.e.Rs 81. As the shop was getting closed, I told that I would settle it tomorrow.

On the next day I was made to surrender my original bill (I could not note down the bill number) along with the two items for which I was over-charged. I insisted on refunding the money (Rs 81) back, but instead I was made to shop for the amount to be refunded back. Thus, I shopped again vide cash memo nuber C1005 / #0016 dated 7th April 2008 which mentions the return back of these two items and purchase of one item.

Apart from this, it has also been noticed that items which are not for sale (as told by the billing person) are also kept on stands (without any indication that it is not for sale). The mismatch in the prices displayed for the items on the stand with its MRP is a regular feature and a lot of customers could be seen complaining about the same. The customer needs to be extra cautious in order to claim any schemes on the purchasing of any products or for billing of the same.

I have decided not to shop again with Reliance in future to avoid the mental torture and wastage of time on account of billing, etc.

Hope that the concerned people in Reliance would look into it and take corrective action on the same.

(Mahendra Kumar)
Flat 102, GH-73,
Sector 20, Panchkula
Tel[protected]
[protected]@rocketmail.com