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[Resolved]  Reliance Fresh — Overcharging/Wrong Billing

Reliance Industries Ltd,

Dated:-16.4.2008
Sub:- Improper Billing system at Reliance Fresh

Dear Sirs,
The chain of Reliance Fresh outlets has come up in different cities of India lately. At Panchkula too a Reliance Fresh outlet has opened about 5-6 months back.
Vide my below mentioned complaint I would like to draw your attention about the quality of the software employed by the company for billing which leads to over-charging, wrong calculation of the prices and mismanagement of inventory/stock.

On 6th April 2008 evening, I purchased items worth about Rs 1800. I paid through credit card an amount of Rs 1041 and Rs 750 through Sodexho Meal Pass. After returning back from the shop, when we tallied the physical items with those listed in the bill, we came to know that we had been over-charged for two items. The price charged was more than the MRP listed on these items (for one item the price charged was 40 against MRP as 35 and for the other charged Rs 130 against MRP as 115). On the same day (around 9PM) we went back to the shop and informed the Manager there. On scrutinizing the bill further we came to know, that we were not only over-charged by Rs 20 for these two items but also a balance of Rs 61 should have been given back to us in order to tally the total amount paid (through credit card plus Sodexho passes) and the biiled amount. The manager has however agreed to the mistake in the billing and he offered that I should buy any items worth the difference i.e.Rs 81. As the shop was getting closed, I told that I would settle it tomorrow.

On the next day I was made to surrender my original bill (I could not note down the bill number) along with the two items for which I was over-charged. I insisted on refunding the money (Rs 81) back, but instead I was made to shop for the amount to be refunded back. Thus, I shopped again vide cash memo nuber C1005 / #0016 dated 7th April 2008 which mentions the return back of these two items and purchase of one item.

Apart from this, it has also been noticed that items which are not for sale (as told by the billing person) are also kept on stands (without any indication that it is not for sale). The mismatch in the prices displayed for the items on the stand with its MRP is a regular feature and a lot of customers could be seen complaining about the same. The customer needs to be extra cautious in order to claim any schemes on the purchasing of any products or for billing of the same.

I have decided not to shop again with Reliance in future to avoid the mental torture and wastage of time on account of billing, etc.

Hope that the concerned people in Reliance would look into it and take corrective action on the same.

(Mahendra Kumar)
Flat 102, GH-73,
Sector 20, Panchkula
Tel[protected]
[protected]@rocketmail.com
Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet

Comments

Reliance Industries — Billing Details

Dear Sir

I have purchase electronic items through my HDFC credit card on dated 28/12/2007 , but i have not received

and billing statement, and also talk to help centre , they told me , within 2-3 days you will receive your bill details.

please send the billing information as soon as possible , to avoid any type of delay payment .

Regards

Sanjay Kumar Singh

Mob : [protected]

Reliance Fresh — Incorrect Amount Charged

I have been charged Rs.3339 for a shopping of Rs.339 by a store assistant who did not even bother for appologising for the error and blamed it on the rush in the stores. The store manager came into action when I was furious, he was polite though and made the transaction "void" and promised me a refund direct in my account in 24 hours and gave me the same in writing. It has been more than 3 days and 5 visits to the store now but I get a new excuse everytime.

Food items — two times wrong billing by credit card

I HAD MADE A PURCHASE BY CREDIT CARD OF RS 529.00 ON 4 MARCH 2010 AT BIG BAZAR, AMBIENCE MALL, GURGAON. INVOICE NUM IS[protected]
HOWEVER THE CREDIT CARD STATEMENT SHOWS TWO TIMES MORE THE SUM OF RS 529.00.
THE PAYMENT COUNTER HAD SWIPED THE CARD 2 MORE TIMES AS THE MACHINE WAS NOT RESPONDING, WHEN I OBJECTED ABOUT THE SAME FOR SWIPING IT MORE THAN ONCE I WAS TOLD THAT I WIIL BE BILLED ONLY ONCE. HOWEVER WHEN I GOT THE CREDIT CARD STATEMENT IT WAS WRONGLY BILLED TWO TIMES ie 529.00 each THAT AMOUNTS TO 1058.00 RS.IN EXCESS.
I REQUEST YOU TO CHECK THE SAME N REVERT THE AMOUNT 1058.00 AS SOON AS POSSIBLE TO ME OR CREDIT INTO MY BANK ACCOUNT

Vivek Sharma
Aajtak
New Delhi
M-[protected]

Reliance Fresh — Over Billing

I am a very regular purchaser from Reliance Fresh with avg billing of around[protected] fortnightly. I purchased items worth 1200 (as per routine) and never bothered on billing details as I assumed there would be no error due to computerisation. But to my surprise, there was over billing with wrong capturing of details. The same was highlighted to the supervisor of the store (Tripuri-Patiala) but he was busy on his phone for 30 mins. I left thereafter leaving my number where I received the call from him. He agreed to overbilling and promised to get back to me which never happened. Its been a month passed now.

I would appreciate if the company comes back to me giving clarifications.

COntact me at [protected]@rediffmail.com

-- Nitin

Reliance Fresh — overcharging

I had purchased tata tea 500 gm pack from reliance fresh outlet at dugri ludhiana. The printed MRP on pack is 152, but reliance fresh charged me Rs 158.5 for the same. If this is what reliance company is, then shame on it & I am in future never going to the store again & will advise the same to all my friends.I tried on the phone number of the store printed on the bill but no one picked the phone even after 4 times. Mine is hard earned money & I am not going to let it go waste for the riches of others. this is pure loot.
Hi, i was charged Rs.2 for the carry bag provided by Reliance Fresh at Uttarahalli Main Road, Bangalore. I totally agree to the fact that charging money for the carry bags helps discourage customers from using them and get environment friendly. However if Rs.2 is being charged, then a proper thick quality carry bag should be sold and not the same old thin plastic bags. Today, the bag was torn after a few minutes of me carrying it on the way and had to face lot of inconvenience. Hence, as a regular customer of Reliance Fresh, i request the concerned individuals to take proper actions on this and either provide better quality carry bags to their customers or not charge them at all.
i have been purchased 3 items. reliance select rajma chitra, shakti bog daliya 400gms & special wheat atta 30kgs . In that items related to shakti bog daliya its MRP is 20RS but he charge 22RS in our"s bill . so i would complaint against your RELAINCE FRESH MALL, MAHESH NAGAR, AMBALA CANT HARYANA .for this mistake of your staff i would talk to his ASM of this mall.He is saying that u will do anything aganist company . he is saying wht i m do .
I HAVE COMPUTERISED BILL OF THIS PURCHASING SO PLZ I REQUEST TO TAKE ACTION

SUSHANT
AMBALA CANT

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    +91 22 2278 5000
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