[Resolved]  Reliance GSM Services — Refund Required

here is the conversation between reliance customer care and be via e-mail read it and give me suggestion to follow

from Arshad Shaikh <arshad.[protected]@gmail.com>
to gsm.[protected]@relianceada.com,
rcomnodalofficer.[protected]@relianceada.com
date Thu, Feb 4, 2010 at 2:06 PM
subject Re: Reference your mail
mailed-by gmail.com

hide details 2:06 PM (15 minutes ago)


Respected Sir,

If this facility is not available in your system then in this way you can activate any kind of service to any number and on further request you would deactivate that service & the same statement would be there that "The facility for getting the details is currently not available."
That means you can waiver any amount from any number without informing them. If this is the best support that you are provinding then what would be your poor support? In this way what should a customer do?

Thanks for your poor support
Arshad Shaikh
Con : [protected],[protected]
- Hide quoted text -

On Thu, Feb 4, 2010 at 9:29 AM, <GSM.[protected]@relianceada.com> wrote:

Dear Mr.Shaikh,

In response to your e mail regarding waiver for activation of Missed Call Alert (MCA) subscription pack, please note that as communicated to you earlier the requested pack is deactivated against your Reliance GSM Mobile number [protected]. Also, note that we are unable to provide you the waiver since the pack was activated from your end through Renewal mode.

Further to your mail regarding details of activation of the said pack, we would like to inform you that this facility is currently not available.


Yours sincerely,

Indrajit Surve
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Reliance Mobile - India's No. 1 Network is also "India's Most Trusted Service Brand"
Brand Equity 2009 Survey by The Economic Times


Arshad Shaikh <arshad.[protected]@gmail.com>

02/03/2010 01:01 PM To GSM.[protected]@relianceada.com, rcomnodalofficer.[protected]@relianceada.com
cc
Subject Re: Reference your mail









Respected Sir,

Today 3rd Feb 2010 I contacted customer care at *333. Now, they are saying that the waiver of MCA pack is due to a promotional call recieved by me dated 4th Jan 2010. But I have not recieved anypromotional call from your side till date. So, if any promotional call was recieved by me then please send me its recording/log/evidence for my approval for the same as soon as possible.

Thanks & Regards
Arshad Shaikh
Agra
Con: [protected],[protected]

On Tue, Feb 2, 2010 at 8:29 AM, <GSM.[protected]@relianceada.com> wrote:

Dear Mr.Shaikh,

In response to your mail regarding waiver for activation of Missed Call Alert (MCA) subscription pack, please note that the requested pack is deactivated against your Reliance GSM Mobile number [protected]. Also, note that no waiver will be provided since the pack was activated from your end through Renewal mode.

Yours sincerely,

Indrajit Surve
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Reliance Mobile - India's No. 1 Network is also "India's Most Trusted Service Brand"
Brand Equity 2009 Survey by The Economic Times

Arshad Shaikh <arshad.[protected]@gmail.com>

02/01/2010 06:05 PM
To gsm.[protected]@relianceada.com, rcomnodalofficer.[protected]@relianceada.com
cc
Subject Refund Required











Respected Sir,

It is requested that I (Arshad Shaikh) am a customer of your gsm
mobile services with contact number [protected]. I purchased this
sim on 3rd Dec 2009. On 26th Jan 2010 I recieved a sms that I have
subscribed your Missed Call Alert Service and Rs 15/- got deducted
from my main account Balance. But I hadn't subscribe it anyhow. Then I
asked customer care at *333 they said to contact near Reliance Outlet.
Then I registered my compalint at Reliance Webworld at Sanjay Palace
on 28th Jan 2010. They said that my Rs 15/- will be credited by 48
hrs. But till 31st I hadn't recieved Rs 15/- in my account so, I again
contacted Customer Care at *333 and they said me to wait for 24 hrs
more. Even then I hadn't recieved that Rs. 15/-. Then I again
Contacted Customer Care at *333 on 1st Feb 2010 fo the same But now
they are saying that I shall not recieved Rs 15/- in my account and
this service got activated by me via sms but I am still saying that I
haven't send "any kind of sms" by this sim then how come I requested
to activate this service. So, kindly oblige me by providing any
evidence/log of that sms or by crediting my main account by Rs 15/- as
soon as possbile.

Thanks & Regards
Arshad Shaikh
Agra
Con: [protected], [protected]




The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.




The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.