I have purchased a Reliance Medical insurance policy floater plan for my family on 19 Dec 2009 from site [url=http://www.reliancegeneral.co.in]Health Insurance, Car Insurance, Home Insurance, Travel Insurance, Business Insurance - Reliance General Insurance[/url] and paid amount by NetBanking. They have debited amount from my account on same day same time but after that, they does not provide my policy number. I got my policy number after talked to customer care and sent a mail to [email]services.[protected]@relianceada.com[/email] now My policy number is [protected].
Regularly I talking to customer care from same day after some time they opened a customer ticket with No. 853006, and tell me give 72 hours for resolution but I am not getting(policy cards and documents) any solution, regularly they escalate a ticket and never provide a solution to me, one time they told me, documents were sent by Professional courier with AWV No[protected], I cross checked it with Professional courier offices in Mumbai, Delhi and Noida but No courier available there.
Still I am not getting my documents so please provide the best solution to me...
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I am in the same boat.
My policy Policy no.[protected], family floater policy, Reliance Gold Healthwise.
I am facing same problem with my policy, three times reliance had given me AWB no. and one time they informed me that they dispatched thru Speed post.
FINAL RESULT is zero.
You can see below attached emails for record. Even I have filed complaint in IRDA - no response from there either.
I believe, you might have Reliance GOLD policy, (as I have) - and reliance general insurance is planning to close all these policy by giving various excuses and delaying in service.
Please let me know, if we can do further to stop this type of bad services. I am ready to go consumer court.
Thanks - Paresh - [protected]
===========
attached communication:
Dear Sir / Madam,
I am holding RelianceGOLD Healthwise policy no. [protected], since December 2007. This is family floater policy. I have renewed this policy from last two years.
Name of Policy Holder: Sunita Rani (my wife), Pareshkumar Chandravadan Dave (my self); and Lamha P. Dave (my daughter).
I have paid renewal fees for the year (Dec. 31, 2009 to Dec. 30, 2010) through telephone, secure payment system using credit card. I do have credit card monthly statement showing deduction of my premium on November 26, 2009.
I have contacted Reliance General Insurance several times and not yet receive my policy document (as on Feb. 01, 2010). Please find attached email communication with Reliance General Insurance and log book for your refernece. They have generated many complaints but final action is zero. (Final Case ID:[protected]
Last time, on January 23, 2010, they informed me that they have dispatched my policy document through courier service. (Courier Name: Expressit Courier.AWB. Number: [protected].
Date of Dispatch: 23/01/2010; Courier Contact No.: [protected]).
When I contacted Courier service, Expressit courier, they informed me that they have not receive any document from Reliance General Insurance.
Kindly look into this matter and take necessary action. My only last hope is through this channel - I believe this will work.
Thanks for help and look forward to positve steps. You can contact me on my mobile for any question.
Please see chain of forwarded emails for your reference.
Thanks and best regards,
Paresh
Dr. Pareshkumar C. Dave
Patent Analyst - Shared Patent Research Services
CPA Global
Direct dial: +[protected]
Email: [protected]@cpaglobal.com
Mobile: +91(0)[protected]
Fax: +[protected]
CPA Global Support Services India Pvt Limited
Tower B, Tech Boulevard, Plot No. 6
Sector- 127, Noida
India
====================================================================
COMMUNICATION DETAILS:
MY communication to Reliance General Insurance: on Feb. 01, 2010:
Dear Sir / Madam,
It is very pathetic situation, I have not receive my courier yet.
I also enquired to the courier agency, they informed me that, they have not received courier from Reliance General Insurance. I totally feel that Reliance General Insurance is fraud company and they are looting my money and not willing to renew my Gold-Health policy.
Now I do not have any option left, then going to consumer court. I am intimating you by this email that I will file complaint against Reliance General Insurance for compensation for mentally harassment and not renewing my policy.
Thanks and best regards,
Paresh
P.S. I am having all records with my to show the proof.
Dr. Pareshkumar C. Dave
Patent Analyst - Shared Patent Research Services
====================================================================
MY communication to Reliance General Insurance: on Jan. 28, 2010:
Dear Sir / Madam,
Thanks for your email.
I regret to inform you that I have not yet receive the courier (Jan. 28, 2010).
I enquired to the courier service, Expressit courier. They informed me that there is no record found with respect to AWB number.
Courier Name: Expressit Courier.
AWB. Number: [protected].
Date of Dispatch: 23/01/2010
Courier Contact No.: [protected].
Please do take necessary step to resolve this problem at the earliest.
I do not understand where is fault in the system.
Thanks and best regards,
Paresh
====================================================================
RELIANCE General Insurance communication to Me on Jan. 23, 2010:
Dear Mr. Dave,
We apologize for the delay in our response.
This is with reference to your below communication.
We would like to inform you that, the Health Cards as well as the Policy Certificate has been dispatch via courier.
Kindly, find below the dispatch details:
Courier Name: Expressit Courier.
AWB. Number: [protected].
Date of Dispatch: 23/01/2010
Courier Contact No.: [protected].
For any further assistance please feel free to contact us on our toll free number[protected] or our local number 39898282, and our customer service executive will be glad to assist you.
Thank you for choosing to write to us.
Yours Sincerely,
Customer Service Unit.
Reliance General Insurance Co. Ltd.
[protected]Original Message[protected]
Subject: Policy no.[protected] renewal problem
Dear Sir / Madam,
Greetings.
I am holding RelianceGOLD Healthwise policy no. [protected], since December 2007.
Policy was due for renewal on December30, 2009.
Name: Sunita Rani, PareshkumarChandaravadan Dave, Lamha P. Dave
I have renewed my policy on November26, 2009 using phone call system via credit card (Reference no. [protected]).I do have my credit card statement showing the deduction towards the renewalfor Reliance Health policy.
I have not received any policydocument from Reliance General Insurance.
Since then I have tried severaltimes to call Reliance General Insurance and am not getting answer formy renewal - whether it is done or not?
On Jan. 06, 2010 - customer caredepartemnt informed me that policy is being dispatched on Jan. 04, 2010.I have not received any document as of today (Jan. 20, 2010).
On Jan. 15, 2010 - customer caredepartment informed me that policy is not renewed at all. And there isno information available for this policy.
On Jan. 20, 2010 - customer caredepartment informed me same thing.
When I tried to call branch office, 011 – 30918721, this phone number is not working. On Jan. 20, 2010 - customercare department informed me that there is no other phone number - contactinformation is available with them.
Please see attached file showing all details.
If I do not receive any personal attentionon my problem within 24 hours, I am going to file case in consumercourt against Reliance General Insurance for giving me mental stress andnot maintaining my records, as required.
Today, to my surprise, when I call E-meditek- which is Third Party Administrator for Reliance policy - they even donot have any information regarding my policy.
Look forward to receive positive responseand necessary steps in this direction. Please whenever you reply cc tomy [protected]@hotmail.com email address. my direct cell no. is [protected].
Thanks and best regards,
Paresh
===========================[protected]
Log book and my correspondencewith Reliance General Insurance:
Old policy no.[protected]
Talk to - Swapnil – February 2, 2009 – 10:30 AM –[protected]
New Delhi branch: 30913560 / 30913441– Reliance General Insurance – Policy no.[protected]
Services.[protected]@relianceada.com
Customer No.: 162904
Kanchan Mongia = [protected]
======================000000000000999999999999999999999
011 – 30918721
======================000000000000999999999999999999999
Nov. 26, 2009 renewal: [protected]
======================000000000000999999999999999999999
December 17, 2009: complaint no.:for renewal/document not received: 816566
======================000000000000999999999999999999999
Dec. 17, 2009: complaint no.: lastyear premium: no. 816582
======================000000000000999999999999999999999
Dec. 30, 2009: 4:50 pm - complaintno.: for renewal/document not received: they will check.
======================000000000000999999999999999999999
Dec. 30, 2009: complaint no.: lastyear premium: 851368 - branch manager supposed to call me…but no call…
======================000000000000999999999999999999999
Jan. 06, 2010 – 4:45 pm - call– renewal/document – 816566 complaint continue
Speed post dispatched on Jan. 04, 2010
======================000000000000999999999999999999999
Jan. 06, 2010 – 4:45 pm - call- last year premium – no – 20 minutes call continue.
New complaint no. 866944
======================000000000000999999999999999999999
Jan. 15, 2010 – 1:19 pm – call– renewal/document not received –
Policy is not renewed – surprise– contact branch – no information available
======================000000000000999999999999999999999
Jan. 20, 2010 – 10:10 am - call–customer care agent - Prashant - inform me to contact branch office(Bhikaji Cama palace or agent) - Bhikaji cama contact phone no. is notworking
======================000000000000999999999999999999999
To,
Kanchan Mongia
Reliance General Insurance
A-270, Defence Colony,
Bhishm Pitamah Marg
New Delhi 110024
Mobile no.: [protected]
Sub: Name correction in Issuedcheque - - 018125 – Policy no.[protected]
Respected Madam, Sir,
My self, Pareshkumar ChandravadanDave, has Reliance GOLD Healthwise policy no. [protected], since December2007.
Recently, I have paid my renewalpremium for the term – December 2008 to December 2009. I am in receiptof cheque of Rs. 1116.91 (no. 018125) from your department towards therefund amount due to miscalculation from your side.
Unfortunately, name printed oncheque is S. C. Dave, which is wrong. Please find attached originalcheque, no.018125 issued on January 01, 2009 herewith for further necessaryprocess.
Please kindly issue new chequeon my name, PARESHKUMAR CHANDRAVADAN DAVE and dispatch to my address, Flat no. 725, Sector 16B, Pocket B, DDA Janta Flats, Dwarka, New Delhi110075.
In case of any query, please contactme on my mobile: [protected].
Thanks a lot for your help.
Sincerely,
Dr. PARESHKUMAR CHANDRAVADAN DAVE
February 6, 2009
===========================[protected]