[Resolved]  Reliance India Mobile (Prepaid) — Fake statements, poor customer service!

I purchased Nokia N63 recently to operate internet.I visited M/S Uppal Enterprises, Phase 2, MP Nagar, Bhopal for GPRS activation.He recharged by Rs.303/-and asked me to visit Web World Beside Hotel Nisarga, Phase 1, MP Nagar for activation.I went at said premise and from there I have been asked to visit Reliance Mobile office at Zee TV Complex, New Market.When I went there I was once again asked to go to Web World, in front of Post Office, New Market.Finaly when I reached to the said Web World, the customer care executive sitting over there took around one and half hour but he could not activated the GPRS.
Since I was to move from Bhopal I came back from the Web World.This incident happened on 8th Sept.09.I was at Sagar on 12th Sept.and I once again went to the Web World at Civil Lines, Sagar from where I got information that the setting of activation of GPRS in Nokia N63 is not available in SMART.
This total incident is quite upsetting for me and I am thinking to change the operater as well as to see the legal options available for recovery of my financial and time loss.Also it is important to mention that I am working as state head in a reputed Pharma company and because of my recomendation about 30 peoples from my feild staff are using the services of Smart.

Dear Sir,

I have a smart connection of Reliance India mobile bearing mb. no. [protected].

This no. is not working properly for last few weeks time. The message shown on the screen is "SOS" only. When some body will try to connect me then they will be receiving a message that "not reachable" or "switch off". Also I am not able to call any one.

May I please know the exact reason of this. Kindly revert back to my e-mail add. at the earliest.

Thanks and regard,

R.K. Verma

Th mobile no. [protected] is not working properly. Pl verify. The message being displayed on screen is "SOS" only.

my mobile no [protected] disconnected sms service massage and i have not activate any massage sent to caller tune . But by way my amount deducted rs 20 rupees behalf of caller tune no body customeer care handeld my complaints . kindly you are requested please refund call tune amount very soon otherwise i will cmplaint to cosumer court very soon .

thanks & regards

surender singh
[protected]

reliance/rim sim — reliance fraud services ,customer care centre n customer care representatives

Dear Sir,
Sir i want to lot a complaint against reliance rim services,last 21 August 08 i was subcribe one game from reliance R World called RMW Pack worth 49 /- for subcribing charge and 5/- for play, after that from my balance they cut 49 /- in sep08 for same game this game automatically activated i do complaint to Customer Care about this they said we will not able to deactivate u have to deactivate this service i deactivate,i got compaint no and confirmation sms that ur service is deactivated,but again on21/oct/08 at 12 am they deduct 49/- from my balance,again i complaint to ccr that this will happen again they say this is last again ur service not activate if activate we give money back but same21 nov money deducted n i complaint after 4 days i got money back n confirmation sms, ,still last onth the condition is same. in between this i go to web World (Jabalpur) to lot a complaint i give application to them to take serious action,they lot my complaint after 4 or 5 days i got i call from Reliance office they questioning me that what happen i describe every thing to them after 2 days they call me again n blaming that deducted money is correct they charged is correct ,but i want to know one thing from company without open r world how can i subcribe it, from last 6 month i stop to use r world because i am sure they deduct oney without any rule.on 17 august09 i inform customer care representative that again my balance deducted 49/- pls deactivate this service they give me surety that it will notdeducted.but on 21 aug09 money again deducted.finally when i ask to ccr they give me answer it is a service taxes i asked wat service taxes they said it is cuts for one year after 1 yr no money deducted frm ur account,each n every month early 18,19 i call to ccr to stop this they r unable to solve my proble.finally i purchase new sim last mont 21 aug/09.pls sove this problem it is a big problem of telecom company .pls help us to overcome to this proble.i need answer.there is no rule for companies.

thankingyou,

your's faithfully
Customer

Dear sir,
My prepaid mobile no. is [protected] when i recharge my mobile then you have deducted my balance Rs.30/- in last four times. when I asked from customer care his reply is not satisfactory. presently in last 2-3 days *333 is not connected in my no.
I request your honour please seen the above facts & oblige otherwise I withdraw your connection.

50 paise STD/Local call reliance me gsm aur cdma donao per lagoo hai

Dear

I want my brother mobile incoming & outgoing no. details. his reliance cdma mobile no. is [protected].

how can its possible plz suggest

Thanks

R/sir,

I am a customer of reliance RIM for the last 4 years. my mob number is [protected]. for the last 4 months, whenever i recharge my mobile, the balance amount is deducted without using the mobile. i am not subscribed to any services. may kindly look into the matter. i dont want to recieve any advertisement messages. kindly advice the provision for that.

thanking you sir,

Dear Sir

my mob. no. is [protected] I face ecko sound problem from 5 month & second prblm is call start autometcally.


Thanx
kamlesh mani

I am using SMART-GSM for the past 8 months...now a days am facing lot of problems...ur customer care officers also not responding. I have never tried for any type of Caller Tune service of RIM. One day I have received one SMS showing that RIM have cut Rs.2 for a Caller Tune for 2 days and if I want to discontinue the service I have to send a free SMS to RIM. Although I did it for the first time but the same message have come again describing the same and this time I had to pay Rs.1 (one day charge).

Another incident...I have made a miss call (STD) and RIM have cut Rs.1.20, I can't understand how this type of incidents can be happened again and again with many consumers by such a so big MNC like RIM.

Please have a look into the matter and take quick action in order to stop such chitting with general public.

today serviced of my rim no. [protected] has been stopped, i have contact with customer care.
they have confirmed that.. your documents has not verified... i want to know it take how much times for verification... my no. is 3yrs old.. it very sad...

my mobile is from Chhatisgarh- M.P. Circle. in recent times RIM has launched new SMS scheme i.e. @ rate of 1 paise all india sms on recharge of RS. 11/- per month. This 11 Rs. will be automatically deducted on the expiry of 01 month. it means u can send sms @ 1 paise all the time as ur account is automatically recharged with the Rs. 11/- pack i[censored] hv sufficient amount at the last day of the expiry period. i also get recharged in the middle of December with the thought that i cud send greetings by sms on christmas n new year eve. RIM has also announced that it will not withdraw the same proposal what other companies do.
But since the evening of 01st january my sms charge is being taken @ 50 paise. when i made complain to customer care, representative responded very badly n claimed different statements.

1. 1st representative said that u should claim after 30 minutes
2. after 30 minutes another said that ur complain is being lodged vide complain No. [protected].
3. after completion of 48 hrs when i again made contact next representative said that ur account has been recharged for wrong charge n now u can enjoy @ 1 paise per sms
4. after talking with so called Mr. Kundan on 05.01.2010 at 7.30 p.m. i made sms it was again charged 50 paise i again contacted customer care. this time another representative Mr. Punit claimed that ur cell has never been recharged with this special pack.
5. when i desired to make contact with his senior he blutantly refused to meet my demand.

Dear friends,
It is the real story of So called Big Companies who cheat us and claim that their tarrif products are most reliable and cost effective.

Now all of You friends can decide what should be done against this fraud.

it is not matter of a small amount. it shows only that there is no option for justice.

dear sir i have rechared many i never talk to any body in the phone but my sim has no rupees very bad customer service

dear sir my mobile([protected])have lost.i did FIR in police station.sir i request to you please give me all incoming and outgoing call report 16/12/09 to today on my email.please...

Thanks

phone no checked

Dear Sir

I use 05 no. of Reliance Rim Mobile., But i want a support at you end., I want to activate conference in our Mobile. My Mobile no. is [protected]., so, pl. suggest to me how can i activate 3-4 way conference activition system.

Thanks and regards..
Shashi bhushan Kumar
[protected](M)

Dear Sir

My Mobile no. is [protected], and i just want to activate conference system, pl. suggest me how to activate????????

Note : Please treat it most urgent...

Regards..
Shashi Bhushan Kumar

sir i want to know how to activate call confrence so plz help me?

Dear Sir,
This is V.SUBRAMANIAN. My mobile [protected] - Tamilnadu - Chennai RIM- Prepaid bill, Now i am in bengaluru.My amount is suddenly reduced amount sum of 110 Rupees.
I want to know the mistakes. It is just like a very easy theft. To reduce the amount.
I am not satisfaction in rim. It is very affected lot of customers and peoples.

Thanks & Regards,

V.SUBRAMANIAN