[Resolved] Reliance Infocomm — charging for 51234/premium service with out using it
I have reliance post paid connection [protected].This complain is in reference to the bill for May 09 and June 09 received by me.
Reliance charging for Dial 51234 & Premium Voice services even though they are not used or dialled. I wish to clarify that I have not used the above services and your bill indicating calls amounting to this number for Rs162 and Rs12 are absolutely false.
This phone is used only for reliance to reliance as I have other mobile connections for making calls. Most time it is in keypad lock condition, so no way to get dialled automatically.
First time I came to know about this service when I received charges of Rs162. This is really cheating to customer without dialling 51234 service.
Last bill I paid all the unjustified charges and made a regular complain so that they are going to take action. But till date no update I have received and got another charges of Rs12 for the same 51234 service. I don't know what are the actions I need to take to stop this kind of cheating. They make a habit of it and not ready to investigate the issue seriously. I am 200% confident that the bills are false.
Complaint marked as Resolved 2020-08-14 01:41:09