[Resolved] Reliance Mobile GSM — GPRS charges | |||
Dear Sir/Madam, I am customer of Reliance since 2005. On 30th April i had activated 2G GPRS activated of Rs. 248 for 60 days. On 30th April at 11.17 am sms received from 52811 " Dear Customer, your recharge for MBBP248_2G is successful, you will be charge 248 for this service, the plan will be renewed on 29/06/2013 or 60 days from today. Thank you, Reliance." As per the SMS the plan was supposed to be renewed on 29/06/2013 and was not done from Reliance insted of the balance available in my account and i was charged for the GPRS usage. So refund me the amount deducted as GPRS charges from 29/06/2013 to 01/07/2013 as it was not my fault and activate the 2G GPRS 60 days plan of Rs. 248/-. Please find details of the online coversation with one of your customer service executives. You are now chatting with Chaitrali (15:05) Chaitrali: Good Afternoon! Dipesh Savla ,let me confirm your number [protected] , is it correct? (15:05) Dipesh Savla: yes (15:05) Chaitrali: How may I assist you ? (15:06) Dipesh Savla: some balance has been deducted from my no. pls let me know what amt and for what purpose/ (15:06) Chaitrali: Sorry for the inconvenience caused to you . (15:07) Chaitrali: May I know the date of balance deduction from your account ? (15:07) Dipesh Savla:[protected] (15:08) Chaitrali: As I am checking balance has been deducted from your account fro GPRs usage . (15:08) Dipesh Savla: what amt? (15:10) Chaitrali: I will provide you the details for the same . (15:10) Chaitrali: I need some information for validation purpose. (15:11) Dipesh Savla: ok. (15:11) Chaitrali: May I know on whose name is the sim card registered? (15:11) Dipesh Savla: Dipeshkumar Suryakant Savla (15:11) Chaitrali: May I know your date of birth registered with us ? (15:11) Dipesh Savla:[protected] (15:11) Chaitrali: May I know your address registered with us ? (15:12) Dipesh Savla: Flat no - 24, C - wing, chandra kunj chs, opp. railway station, vikhroli (west0), mumbai - 400083 (15:12) Chaitrali: Thank you for the information . (15:14) Dipesh Savla: give me the info/ (15:14) Chaitrali: Please be online. (15:14) Dipesh Savla: k (15:16) Chaitrali: Rs.12.3 were deducted from your account on[protected] for GPRS usage . (15:17) Dipesh Savla: and what are the deductions today. (15:19) Chaitrali: Rs.164.2 are deducted from your account for GPRS usage today . (15:21) Dipesh Savla: for which plan? (15:21) Chaitrali: The balance is deducted for using GPRS service . (15:22) Dipesh Savla: See now i will tell u the whole story... (15:22) Chaitrali: Okay . (15:23) Dipesh Savla: On 30th april i had activated the gprs pack of rs. 248/- and i had received the sms that that the plan will be renewed on 29/06/2013 or 60 days from that. (15:24) Dipesh Savla: according the sms the plan should get automatically activated on 29/6/13... which has not been done inspite of the balance available. (15:24) Dipesh Savla: U can check the details in your system. (15:26) Dipesh Savla: Now pls refund the total balance deducted from my number for gprs usage from 29th Jun 2013 and renew the Rs. 248 (2G pack valid for 60 days). (15:27) Chaitrali: As I am checking the details the pack is not auto renewal . (15:27) Dipesh Savla: I have sms received from 52811 saying that it will be auto renewed after 60 days. (15:30) Chaitrali: As per details available with us the pack is not autorenewal. (15:31) Dipesh Savla: where shoul i send the sms for confirmation, tell me? i will send you the sms. (15:33) Dipesh Savla: Do you want me to send an email filing the complaint/ (15:34) Chaitrali: For the same I request you to send email to : [protected]@relainceada.com . I have the SMS stored in my mobile. Expecting prompt action from Reliance Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
Reliance Mobile GSM — About GPRS
I had recharge weekend GPRS pack.but I am unable to connect.when I call customercare thye are not giving any satisfactory answers.And it is happening with many customer.they are not sort out customer problems.Reliance Mobile GSM — GPRS
My Relaince GSM mobile [protected] GPRS51 is not being deactivated inspite of so many calls made on their customer care *333 and198. Every 15 days my prepaid account is illegally being debited by Rs.51/-. Even the SMS to their Nos.52111 & 53739 is being rejected
with the response that "Your request cannot be processed".
This is unbusiness-like and unethical practice.
Reliance Mobile — Balance Deduction not according to plan
I Recharged 47 plan on my reliance sim [protected] .tarrif should be 1.2p/2sec on on other reliance 47 planed mobile.but charge deducting as 50 paise/minutei called on no.[protected].
as i called above number charge deducted 6 rupee for 11 mins that is unauthorized respect to plan.
i talked to customer care but i did not got any sufficient answer.
thanks
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My Number is
Nandlal
[protected]
daily i am losing my main balance in my mobile
Reliance GSM — AFTER DEDUCTING RUPEES ,GPRS SERVICE NOT PROVIDED
complaint regards harressment & bLUFFINGon dated 27.03.09 i made a request to start GPRS service on mob. No.-[protected] and complete all necessary requirement/activity as instructed by Reliance Customer Care executives, but after 9 hrs this service is not activated by Reliance. The amount of Rs.-81 has been deducted. I had made numbers of call to Customer Care Executives but no action has been taken till now.
This is the worst service i have seen in my life.