[Resolved]  Reliance Mobile GSM — Deduction Of Balance By Reliance GSM

Address:Pune, Maharashtra

Dear Sir/Madam,
I am Abhay and I am using a Reliance GSM since 19th Feb.2009,my mobile number is [protected]. I had also registered for Do Not Disturb on the same date. At first it was ok and I was not facing any problems but since last 1 to 2 months Reliance people have started activating any package they want and are taking away my balance(This I am was not aware till I kept a close eye on my balance and checked it very frequently). It was Rs.100 first then it came down to Rs.75(after they activated some Astrology Pack WITHOUT my prior permission) then balance went down to Rs.30(Then they activated some Cricker pack after deactivating Astrology pack when I had to call 2 to 3 times for the cancallation of Astrology pack) and finally to Rs.02!!!!!! And I havent made a single call in that balance of Rs.100!!! All was taken away by Rilance GSM. I also called 198 various times and all they told me was "We are sorry and It wont happen again..." I didnt ask for any refund but until today when my balance was only Rs.02 and I was spoken to very rudely and their BPOs dont even give "Complaine Number" in Complain Dept. Today I had called 198 AGAIN to deactivate the Cricket package they had activated (Which I didnt ask for any activation) they denied and rudely told me that refund cannot be done and that silly pack is not yet stopped even after me requesting to do so. First I sopke to Mr.Riyaz and after asking for Supervisor I sopke to one Mr.Chandrakant who claims to be Floor Manager(Mr Chandrakant also refused to give me any reference number and when I asked for Employee ID he denied for the same very rudely)All Mr.Chandrakant gave me was Interaction Id:[protected].
I hope that you will help me in this matter.
Thanking you.

Yours sincerly,
Abhay
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance/ Movie Masala Pack — Activation of package without prior permission of Customer

Sir,
Toaday at 1133 hrs I received a message Moviemasala Pack is activated at Rs.49/30days.Renewal on 30-10-09.

On receiving this message I called up customer care at *333 and told about the happening .What surprise I got from Customer Care that at 1128 hrs there was a call from my side to activate this pack.Truely speaking today till that message was received I had made one call to my relative and received one call from one frien, other than these two calls I neither received nor made any call to any person.
Meanwhile I asked Customer Care to deactivate the pack and returne deducted balance of Rs. 49/-.But I was told money cannot be refunded.Then I asked for suggestion for complaning this matter to Reliance Official ,but Customer Care didnot advice me nor they provided me any contact details where I can complain about this illigel happening.

I treat this as matter of cheating and request further guidence to get back my valuable money.

Thanks,
Pratap
this is one of the normal practice of Reliance. i too had faces the same issue several times but at lat i ha=ve to bear the price. :)
Hi Abhay,

We have tried to contact you on the number that you provided but it appears to be switched off. Please provide us with your alternate contact details so that we can resolve your issue as soon as possible.

Regards,
Reliance Communications Online Support Team

Your feedback is important to us. Keep Posting!
i am harshwardhan i am using Reliance Gsm which no. [protected] without my approval company has assigned internet connection. I had not processed any type of your instruction regarding pressing of key i.e 123. so please refund my deducted balance as soon as possible.

Reliance Mobile GSM — REDEDUCTION OF BALANCE ON PREVIOUS RESOLVED ISSUE

HI I had written a complaint previously as well which is as follows
""""Deduction Of Balance By Reliance GSM
Dear Sir/Madam,
I am Abhay and I am using a Reliance GSM since 19th Feb.2009,my mobile number is [protected]. I had also registered for Do Not Disturb on the same date. At first it was ok and I was not facing any problems but since last 1 to 2 months Reliance people have started activating any package they want and are taking away my balance(This I am was not aware till I kept a close eye on my balance and checked it very frequently). It was Rs.100 first then it came down to Rs.75(after they activated some Astrology Pack WITHOUT my prior permission) then balance went down to Rs.30(Then they activated some Cricker pack after deactivating Astrology pack when I had to call 2 to 3 times for the cancallation of Astrology pack) and finally to Rs.02!!!!!! And I havent made a single call in that balance of Rs.100!!! All was taken away by Rilance GSM. I also called 198 various times and all they told me was "We are sorry and It wont happen again..." I didnt ask for any refund but until today when my balance was only Rs.02 and I was spoken to very rudely and their BPOs dont even give "Complaine Number" in Complain Dept. Today I had called 198 AGAIN to deactivate the Cricket package they had activated (Which I didnt ask for any activation) they denied and rudely told me that refund cannot be done and that silly pack is not yet stopped even after me requesting to do so. First I sopke to Mr.Riyaz and after asking for Supervisor I sopke to one Mr.Chandrakant who claims to be Floor Manager(Mr Chandrakant also refused to give me any reference number and when I asked for Employee ID he denied for the same very rudely)All Mr.Chandrakant gave me was Interaction Id:[protected].
I hope that you will help me in this matter.
Thanking you.

Yours sincerly,
Abhay
[protected]"""

After which I received ca call from a fellow called Deepak from Reliance and he told me that all is taken care of and This problem will not occur again. So after some time I rechaged this number with Rs.50 and balance was ok and around Rs.38 after which I didnt make any cals or didnt send any text.But today balance came down to Rs.8!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And I got a text from CRICKET NEWS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!AGAIN my BALANCE is DEDUCTED.
AND THAT TOO FOR SAME STUPID CRICKET PACK which I NEVER OPTED FOR.
If Reliance cannot function properly ithout any scams who is telling them to,they better shut down. NO One needs Reliance. Its PETHETIC and WORST and i feel like giving them all bad words but I cant coz people will read this. NOw I am even tired of of caling their Customer Care and fighting for this bcz I know I will not get a solution and will waste my time and increase my blood preassure.

Reliance is the worst of all. They shoud be swed to all the wealth of their Owners. Now I am going to throw this sim or IF I get get the address of the owner,I will send it to him so that HE/She also can experience the horribleness of the Services it provides.
hi my name ashish and using reliance conection. Reliance Mobile continue deduct on month on month on my no.[protected] activate movie masala pack 49 rs per month without my permision and tell me that it is not refundeble plz give me my blance for this cheap work
This is me again. Again you Reliance fellows have deducted my balance and this time I am having only .82 from whole Rs.30 without me makeing a single call or sending a single text or activating anything.Maybe you can keep that 30 bucks as DONATION from my side and let me know if you nedd around 100 bucks more as donation I wil give it to you by rechargeing my cell again... You people from Reliance dont know whats going on around you and your company is run by Baboons... Its pathetic as to how many times you guys say sorry and carryon doing same mistakes with different customers, earning profits for Mr. Anil D. Ambani...I am sure even he doesnt use Reliance because if he would have been using Reliance you people would have made his profits come down to one fourth. Complaining to you fellows is daily thing with no solution ever. Good Luck for robbing other people...

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