[Resolved]  Reliance Mobile Service — Activitated o[censored]nnecessary services

Address:

Ujjain, Madhya Pradesh

Hon'ble HoD of Complaint dealing,

Last couple of months, I had correspondece with Reliance Mobile service providers, regarding unnessary activitate of services and deduction the amount, intead of several request in return to produce the details every time, they not clearly indicates to produce details, the details of the mail is mentioned below for yur kind reference,

Whatever the decision will you be taken, I accepted, conditions, it shall be justified and satisfied my viewed, why they are not provide the details, and how without prio permission of an individual mobile customers, they activitates services and deduct the amount,


Hoping for positive responses at the earliest,


Jeevan




RE:'Reliance=[protected]'Reference your e-mail
From: Jeevan Porwal <[protected]@yahoo.com>View Contact
To: "[protected]@relianceada.com" <[protected]@relianceada.com>


[protected][protected][protected][protected]

Dear All,

This is my final mail, after that, I will not call for asking the detail, I will come proper channel, because last comple of week, I request, please provide the detail for deduction, I don't understand in advance technology era, you unable to provide deduction detail,

The case may be forwarded for customer forum, GoI, for decision and appropriation


Jeevan Porwal

[protected]




Important aspects of the life is to contribute for development of the society.....



--- On Wed, 23/3/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]'Reference your e-mail
To: "Jeevan Porwal" <[protected]@yahoo.com>
Date: Wednesday, 23 March, 2011, 5:36 PM


Dear Customer,



Thank you for contacting Reliance Customer Care.


We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.


This is with reference to your e-mail regarding Value Added Services (VAS) Issue for your Reliance GSM number [protected]. Please note that we have checked and verified in our records as per that IseSMail pack has been activated by outbound dialer (OBD) process from your end. Hence, you have been charged correctly. We are unable to process your request for the waiver.


However, please note that the Value Added Service (VAS) pack activated for your account has been deactivated as per your request and henceforth you will not be charged for the same.



Also to your e-mail regarding Value Added Services (VAS) Issue for your Reliance GSM number [protected]. We would like to inform you that we have checked and verified our records that no deduction found and there is no Value Added Services (VAS) pack is activate towards your account.

We would appreciate your co-operation in this regard.


Regards,



Sanjeev Mallan

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Jeevan Porwal ([protected]@yahoo.com)
Date: Tuesday, March 22, 2011 05:34 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail

Dear All,

The series of disucssion held with you regarding the my two sim [protected] & [protected], I do understand the cause, but what about to suffer from last six month, activate value service without information and deduct the balance,

Again, I would request to you please provide all value service details as activate to you since inception of my both sim, hoping this time, also kindly let me know how much amount, need to pay for details,


Jeevan Porwal

[protected]




Important aspects of the life is to contribute for development of the society.....



--- On Tue, 22/3/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: "Jeevan Porwal" <[protected]@yahoo.com>
Date: Tuesday, 22 March, 2011, 4:55 PM


Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused to you.

In response to your e-mail and subsequent telephonic conversation had with you regarding the query mailed to us, we understand that your issue has been addressed.

We value your association with us.

Regards,

Prashant Kumar
Customer Care
Reliance Communications


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com .

Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per e-mail (including attachments).

Kindly create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: Jeevan Porwal ([protected]@yahoo.com)
Date: Monday, March 21, 2011 05:52 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:'ADAG=[protected]' Reference to your mail

Dear

Please let me know how to pay the amount Rs.75/- for nine month claiming details as deducted by you, also, i understand you will provide me, all activate services details along with this,


Jeevan Porwal

[protected]




Important aspects of the life is to contribute for development of the society.....



--- On Sun, 20/3/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "Jeevan Porwal" <[protected]@yahoo.com>
Date: Sunday, 20 March, 2011, 6:12 PM


Dear Customer,

This is with reference to your e-mail regarding Prepaid call details, we are pleased to inform you that call details for last 3 months can be provided at a charge of Rs. 25/- per request.

Call details for all dialed numbers will be provided. Call Details of incoming calls will not be provided.

You will receive a hardcopy for call details requested by you.

In case you require the call details, kindly revert to us with the period for which the call details are to be sent.

Start Date
End Date
Also, we request you to forward the following details to us at the earliest for validation purpose :
Name in which the number has been registered :
Address in which the number has been registered :
Date of birth :
Alternate contact number :
Best time to contact you at alternate number :
We would require the same to assist you better, since we tried contacting you on the number provided, but were unable to reach you.

Vishwas Shedekar
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Jeevan Porwal ([protected]@yahoo.com)
Date: Saturday, March 19, 2011 06:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Dear Manoj,

Again, I request to you, kindly forward the statement since the starting of my sim with number [protected] & 45

Last eight months, I am suffering you services, but every just discussed and without any decision, sent mail, for improving services, I was change the operator, but without claiming the amount, I am waiting,



Jeevan Porwal

[protected]




Important aspects of the life is to contribute for development of the society.....



--- On Fri, 18/3/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "Jeevan Porwal" <[protected]@yahoo.com>
Date: Friday, 18 March, 2011, 6:40 PM


Dear Customer,



Thank you for contacting Reliance Customer Care.

In response to your e-mail and subsequent telephonic conversation had with you on your alternate Mobile number [protected] regarding amount deduction, we understand that your issue has been addressed.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,


Manojkumar Prajapati

GSM Customer Care
Reliance Communications


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Jeevan Porwal ([protected]@yahoo.com)
Date: Thursday, March 17, 2011 07:01 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: RE: Reference to your mail

Dear Madam,


As per our discussion, I had asked you to submit all details of my both no. [protected] & [protected], because, since taking you services, every couple of week or month, you had activate any service, and directly deducted the amount, without my request, even, more than 1 lakh population places of nagda /Ujjain, no service centre which can help or support to made the relevent services,


As last couple of my mail, I again request to you please submit, the detail of deduction since activation of my both, sim, so that I can forwarded my case to higher authority for settlement and reimbursement,

Jeevan Porwal

[protected]




Important aspects of the life is to contribute for development of the society.....



--- On Thu, 17/3/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' RE: Reference to your mail
To: "Jeevan Porwal" <[protected]@yahoo.com>
Date: Thursday, 17 March, 2011, 1:05 PM


Dear Customer,


Thank you for contacting Reliance Customer Care.

In response to your e-mail and subsequent telephonic conversation had with you on your Mobile number [protected] regarding the e-mail mailed to us, we understand that your issue has been addressed.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,


Mamta Rajguru
Customer Care
Reliance Communications


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above... If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If

-----Original Message-----
From: Jeevan Porwal ([protected]@yahoo.com)
Date: Wednesday, March 16, 2011 01:37 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Dear Mer Aftab Ali,


Thank you for support, but I am not agreed as argue by you, please forwarded me the statement since the sim was taken from you, and deduction and request of the services which I have taken,




Best time to contact you at the alternate number - [protected] / 2-5 pm
Complete Name (as per our records) - Jeevan Porwal
Complete Name Address - Sawalia Niwas, 20/207, Prakash Nagar Colony, Nagda Jn..
Date of birth - 17.08.1974


Hoping you will provide me, all relevent details of charge you deducted,



Jeevan Porwal

[protected]




Important aspects of the life is to contribute for development of the society.....



--- On Tue, 15/3/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "Jeevan Porwal" <[protected]@yahoo.com>
Date: Tuesday, 15 March, 2011, 12:58 PM



Dear Customer,



Thank you for contacting Reliance Customer Care.


This is with reference to your e-mail regarding Value Added Services (VAS) activation issue. kindly note that we have checked and verified in our records as per that the above said facility has been activated from your end. Hence, you have been charged correctly. We are unable to process your request for waiver.

Further if you wish to deactivate said packs, kindly forward the following details to us at the earliest:
Best time to contact you at the alternate number
Complete Name (as per our records)
Complete Name Address
Date of birth
Last called Number
We understand the inconvenience caused to you.

Regards,

Mer Aftar Ali

Customer Care
Reliance Communications


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Jeevan Porwal ([protected]@yahoo.com)
Date: Monday, March 14, 2011 03:38 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Deduction from Balance

Dear Sir,


It is regretted and very shameful to inform you that I am customer of your mobile company with managing two sim last 9 months, but instead of my number of request, my both mobile balance is deducted without my information when, I recharge my mobile,


Even though, many time, I complaint at your customer care but no one is taking responsibility,


Even in Nagda jn. o[censored]jjain district, you have not a customer care where I can lodge my complaint,


I would request you, today, I recharge my mobile with Rs.50/- after ward, any deduction from your company would be happen, I complaint to customer care of GoI,


With regards,


[protected]


Jeevan Porwal

[protected]







Important aspects of the life is to contribute for development of the society.....