[Resolved] Reliance Mobile USB modem : Latur — Worst ever service and customer support
I had been using the Reliance netconnect plan for years and use to pay some Rs.750 every month even though I rarely used the net. I actually didn’t get the time to change the plan to Rs.149. However, on 8th Nov, 2009 my reliance datacard was damaged and I thought to get a new USB modem instead of the datacard as that will help me use it on the PC too even though I have a 8Mbps broadband line from BSNL which works great for my PC.
So on 9th nov, 2009 I visited the reliance office at Shivaji Chowk. I went there with all the documents as I thought if the need arises, I would just cancel the old number and get a new USB modem with the Rs.149 a month plan. I went there in the morning around 10 A.M. I had to wait for one and half hours before I finally managed to get some time to listen from a person there. I also approached the manager or whosoever who looks after the office and informed him that I need to change from a datacard to USB modem and also change my plan.
Mr. Shaukat Syed infomed me that its better to get a new USB modem and cancel the old number. I said ‘no problem’. I filled up a new form for a new connection and submitted all the documents. I also bought a new USB modem and paid the cost of the modem in full + the activation charges for the new line. I also paid all the pending bills on that date to square off my old connection.
Same day a person from reliance came at my home to verify the address ( I have been a reliance customer for three years, lol) . Ok i don’t mind that rules should be rules. The person told me that the new card will be activated the next day and the old card will be deactivated on the same day i.e. 9th nov 2009.
I waited for the new card to activate.. I waited for 3 days…No response…I waited for 7 days..nothing happened again…I called them I guess after 9 days and they told me I have again one bill generated on 11th Nov, 2009 which I need to pay. I refused to pay as I had told them on 9Th nov itself that I want the connection to be deactivated from that day itself and Reliance office at latur had agreed to this..
Later, as my new card was not activated and the old one was deactivated. So I was left now with no net connection after paying Rs.2550 for new USB + activation charges. So I mailed reliance service assurance cell at [protected]@relianceada.com
And they replied that somebody will take care of the matter. I received a call from Pune reliance asking me details about the issue. I guess it was datacard department Reliance. They expressed surprised saying I need not change the card (number) , I could have just converted the same number to a USB modem number. Then I recieved a call from Reliance , Solapur after a few days.. They told me everything would be taken care off and they will just cancel the billed invoice if I agree to convert the same number to USB modem. I said “no problem” even though I knew I had paid activation charges for the new number. I also mentioned that I need the billing to start from the date the card would be activated and they agreed to this.
One week again passed by, and finally I got the net activated on the USB modem ( Old number was converted to new). The new USB modem worked for only 4 days and later that I got a call from Reliance billing mumbai saying I have pending bills in my account. The same bill which was promised to be cancelled was not cancelled at all. After a day my USB modem card was deactivated again. And then after 10 days now, it is deactivated .
Yesterday I recd a bill of Rs.1500 + i.e. bills for two months with the old plan, old number. Lol. I have never seen such worst service, customer care from any company in India. Its really easy to guess the future of Reliance at Latur. I don’t know about Reliance elsewhere. The solapur person was kind enough to talk and promise but that promise was never kept. Now I don’t have a person to listen too?
When I dial 303333 Reliance customer care, the phone is put on hold and it keeps on saying ” our team is busy answering calls , stay on line” and nobody comes on line..
I am blogging this hoping thing will improve after it is brought to the notice of the concerned in Reliance.
I have also wrote to : datacard.[protected]@relianceada.com and will take the issue up the complaints cell of the TRAI and also the Ministry of communications.
I still need a wireless connection. I need some feedbacks from readers as to which would be the best alternative to Reliance wireless. I have lost all hopes in Relaince, I guess I will have to explore the Tata or BSNL EVDO options.
If anybody else had a bad experience with Reliance, do post it here in comments as I feel it should always be a customers market. One who doesn’t appreciate or care for customer business will disapear in long run.
If anybody from Reliance need more information they can contact me at [protected]@gmail.com
Complaint marked as Resolved Aug 14, 2020