[Resolved]  Reliance Net Connect — connection problem

Reliance Netconnect — Neglected and Helpless

I am an unfortunate holder of a Reliance mobile phone No.[protected].

I cannot send SMS to my daughter’s mobile when she goes abroad on work.

My complaints to the company’s Customer-Care help line have had no effect for over a year. They never say they cannot do it, but make you go round in circles with one false promise after another. I must have exchanged at least twenty emails but in vain. The common feature of the help line’s reply is the following ironic sentence:

“We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.”

There is, of course, never any change. They just do not care.

When I tried calling my daughter from my mobile, I was asked to pay a deposit of Rs.2000/-. I did that, and when my daughter was in Indonesia next I tried calling her. But I could not connect.

I could neither remain in touch with my daughter by SMS nor mobile.

I got fed up, and thought of going to another mobile service provider after the number portability starts from 31.10.2010.

I gave a written request to the company to refund my deposit of Rs.2000/- on 26.7.2010, and I was told it will take 45 days. When nothing happened till end of September 2010, I made a complaint to the Customer-Care help line by email. I must have already exchanged a dozen emails, but there is no action so far. They have the most ingenious methods of keeping a customer go around in circles. They have twice tried telling me the amount is “Not refundable”. When I contest this, they promise to refund. It is more than obvious they will keep me hanging for ever.

Is there any way the company can be taught an unforgettable lesson?

Hi there,

As per our discussion, you have been informed about the Rs 2000/. Deposit cheque that has been processed by us. You should receive the cheque within the next 29 working days.

Regards,
Reliance Communications Online Support Team

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I have complained about the way I am losing money with my prepaid netconnect datacard connection but I didn't get any reply on that. I also spoke to customer care people but they are helpless in resolving the issue.

Briefly the problem is that I have changed to Prepaid plan for the netconnect datacard. Before changing I lost my money without using the connection and I were to wait for 2 months to change my plan to Prepaid even after applying for changing to prepaid. You can check the history o[censored]sage of my datacard and you will realise how much money I paid towards the monthly charges when I was under Postpaid plan. It is very difficult procedure to change to Prepaid and I managed to get that converted to Prepaid.

After changing to prepaid plan also it is not that helpful for me to use the datacard to the max amount that I recharge for. 30 Days is the maximum validity period using which I use to recharge for and I don't need to use the datacard regularly to get the total amount utilised for whatever I recharge for and once the validity period expires I am losing my money. This happed twice in last 3 months and each time I recharged using Rs.350/- and used it for one or two hours only.

Could someone please look into this for GOD's sake and refund my money based on my usage. I was not aware that after 30days the money will be lost but I was under impression that even after the validity period expires and If i recharge again I will retain my old balance similar to mobile usage. It seems to be something different for DATACARDS and it is ridiculous to say that such policy is inforce for Prepaid wireless internet connection plans.

Reliance OR any other such provider has to change such policies eating up customer's hard earned money without any courtesy. Please review those policies and please refund my money based on my usage for last 3-4 months.